For products where we process your personal data on your behalf, we’re making changes to reflect the General Data Protection Regulation. Simply view the changes to your sub-processors and product annexes for more information.
We'll be adding new information as and when it is available, so don't worry if you don't see an update for your product right now.
Have a question? See our GDPR FAQ sheet (125KB)
No changes
ASB Management and Maintenance Service (234KB)
BT Consulting Service (237KB)
BT One Phone (234KB)
EE Mobile Schedule to the General Terms (239KB)
EE Mobile Device Lifecycle Management Solution (87KB)
BT Mobile Device Management Service (239KB)
Provision of Devices for Customer Evaluation (239KB)
Conditions of Sale - Mobile Devices (238KB)
BT Business Mobile Broadband (53KB)
BT Mobile Device, Application, Content & Email Management (239KB)
One Phone Connect (239KB)
BT Business Mobile Service (Appendix to PSA) (239KB)
BT Business Mobile Service – pre 2014 (239KB)
BT Business Mobile Service (238KB)
Mobile Voice Recording Service (96.1KB)
Rapid Connectivity Case (96.6KB)
Connected Vehicle (96.2KB)
BT One Voice Reseller Service (63KB)
BT One Voice SIP Trunk UK Service (234KB)
BT One Voice Mobile Access Service (239KB)
BT One Voice Expenses (238KB)
BT Single Line and Voice Emulator (56KB)
One Voice access business ISDN2e Lines Service (236KB)
Colocation Services (55KB)
Private Compute Data Centre Services (233KB)
Private Compute Trading Service (235KB)
Trading Services Managed Services (232KB)
Trading Services Professional Services (231KB)
BT Compute Professional Services (Alibaba) (53KB)
BT Compute Protect Firewall Service (362KB)
BT Compute Storage Service (237KB)
BT Compute for Alibaba (53KB)
BT Compute for Microsoft Azure (238KB)
BT Private Compute (229KB)
BT Private Compute Managed Backup Service (237KB)
Business Email Lite powered by Microsoft Office 365 Service (241KB)
Business Lite Web Hosting and Business Email Lite powered by Microsoft Office 365 Service (243KB)
Compute Managed Services (233KB)
Hybrid Cloud Managed Services (Cloudreach) (58KB)
Hybrid Cloud Backup & Replication Service (57KB)
BT Compute Colocation Service (formerly BT Compute Telehousing) (58KB)
Microsoft Online Services (45KB)
BT eShop (244KB)
Easy Storemaker (246KB)
Website Manager (245KB)
BT Web Starter (244KB)
BT Web Manager (247KB)
GTM Global IP Exchange Service (234KB)
LAN Connect National Service (231KB)
BT Diamond IP Service (230KB)
BT Inbound Contact Global Service (228KB)
BT Inbound Contact UK Service (229KB)
BT Cloud Contact Cisco Classic Service (239KB)
BT Inbound Contact Ireland Service (228KB)
Genesys Cloud Contact Centre (formally called Cloud Contact Genesys Cloud) (57KB)
Optimise Contact Verint Recording and Analytics Service (240KB)
BT One Voice SIP Trunking Service (239KB)
Unified Trading Collaboration Server Service (238KB)
Unified Trading Hosted Service (238KB)
One Mobile Secure Devices (233KB)
One Voice Global (244KB)
BT Video Managed Services (202KB)
One Collaborate Audio Cisco Service (236KB)
One Collaborate Audio MeetMe Service (237KB)
One Collaborate Audio with Dolby Service (237KB)
One Collaborate MeetMe Video Service (237KB)
One Collaborate Adoption Services (230KB)
One Collaborate Audio Booked Service (238KB)
BT Video Bridging Service (238KB)
One Collaborate Audio Microsoft Service (236KB)
One Collaborate Audio On-Net Service (238KB)
One Collaborate Audio Scheduled Automated Service (237KB)
One Collaborate Audio Scheduled Light Service (236KB)
One Collaborate Audio MeetMe for MS Online Service (238KB)
One Collaborate Video Microsoft Service (238KB)
One Collaborate Video Self-Managed Service (237KB)
One Collaborate Video Unified Service (239KB)
BT One Collaborate Web Service (237KB)
One Collaborate WebEx Connect Jabber (246KB)
One Collaborate WebEx Professional Service (235KB)
Managed XDR (87KB)
BT Security Ethical Hacking Service (241KB)
BT Security Threat Monitoring Service (231KB)
Managed Azure Sentinel (76KB)
Managed Cloud Application Security Service (57KB)
BT Managed Cloud Security (ScanSafe) Service (240KB)
BT Managed Cloud Security (Zscaler) Service (92KB)
BT Managed Cloud Security (Zscaler) Service (Managed Cisco SD-WAN) (176KB)
BT Managed Endpoint Security Service - CrowdStrike (53KB)
BT Managed Firewall Security Service (57KB)
BT Managed Web Application Firewall Security Service (57KB)
BT Managed SIEM Security Service(59KB)
BT Cloud SIEM Security (59KB)
BT Threat Intelligence Service (55KB)
BT Security Threat Defence Service (231KB)
BT Security Vulnerability Scanning (231KB)
Cyber Security Service (229KB)
Unified Threat Management (230KB)
Internet Connect Global DDoS Security Service (232KB)
Security Log Management Services (230KB)
BT Managed DDoS Security Service (230KB)
BT Managed PKI Security Fast Track Service (238KB)
Internet Connect UK DDoS Security Service (233KB)
BT Managed Public Key Infrastructure Security Service (236KB)
BT Managed Web Security Service (239KB)
BT One Mobile Secure Access Service (239KB)
BT Managed DDoS Security (ISP Independent) Service (231KB)
BT Managed DDoS Security UK (Internet Connect UK) Service (234KB)
BT Managed Email Security Service (237KB)
BT Managed Privileged Account Security (238KB)
Managed Virtual Firewall Security Fortinet with Agile Connect (59KB)
BT Managed Micro-Segmentation Security Service (56KB)
Managed Embedded Security Controls Service (142KB)
BT Managed Cloud Security (Prisma Access) Service (52KB)
BT Managed Cloud Security - Cisco Annex (98KB)
Cloud Threat Protect (93KB)
Security Awareness Training (93KB)
Endpoint Threat Protect (84KB)
Operational Technology Threat Management (OTTM) Visualise Service (94KB)
Cloud Contact Microsoft Service (241KB)
BT Cloud Contact Next Generation Service (241KB)
Cloud Contact Notify (248KB)
BT Cloud Contact Cisco Service (241KB)
BT One Cloud Cisco UK only (HCS architecture) Service (241KB)
BT One Cloud Cisco UK only (HUCS architecture) Service (241KB)
BT One Cloud Cisco UK Service (240KB)
One Cloud Featurenet 1000 Service (232KB)
One Cloud Featurenet 5000 Service (234KB)
One Cloud iComms UK Service (232KB)
BT Optimise Contact Cloud Service (239KB)
BT Cloud Contact Avaya (239KB)
BT Cloud Phone Service (237KB)
BT Cloud Voice Service (238KB)
BT Cloud Voice and Cloud Voice SIP-T Service (237KB)
One Cloud Microsoft Service (242KB)
Cloud Contact Cisco (IPT Agent) Service (240KB)
BT Cloud Compute Service (235KB)
Cloud Work Contact Centre (58KB)
Cloud Work (100KB)
Cloud Work RingCX (101KB)
BT One Cloud Cisco Sovereign (95.6KB)
BT Broadband One (63KB)
BT Wholesale Hosted Communications Service (241KB)
BT IP Voice Service (240KB)
BT Locate Services (237KB)
Partial Private Circuit Service (234KB)
Managed Order Desk Service (52KB)
BT Wholesale Broadband Managed Connect Service (239KB)
Managed Ethernet Access Service (240KB)
Managed Ethernet Access & Wholesale Mobile Connect Services (54KB)
Wholesale Calls Service (235KB)
BT Wholesale Broadband Connect Service (245KB)
Global Media Network Service (54KB)
BT Wholesale Optical (239KB)
Smart Messaging Essential Service (232KB)
Smart Messaging Tailored Service (232KB)
Ethernet Multi-Service Interconnect Links Service (144KB)
Facility Line Plus Service (53KB)
IP Stream Connect Service (55KB)
Voice - Wholesale Inbound Calls Service (238KB)
Wholesale Ethernet Service (245KB)
Wholesale Fixed Line Text Service (233KB)
Standard Interconnect Agreement Service (241KB)
Voice - Carrier Pre-Selection Service (243KB)
Wholesale IP Exchange Service (237KB)
Wholesale SIP Trunking Service (245KB)
Agilemedia (245KB)
Small Cells (241KB)
BT Satellite Broadband Mobile (Satellite Access) (243KB)
Voice Messaging (243KB)
Equipment Portfolio (57KB)
BT Media IP Nexus Service (240KB)
Global Media Network Occasional Use Services (54KB)
Media Live Service (54KB)
Radio Base Station Backhaul Service (242KB)
TV Outside Broadcast Service (241KB)
Broadband Interlock Facility (248KB)
BT BGAN (242KB)
BT Secure Payment (236KB)
ECatalogue (241KB)
LTE Roam Service (57KB)
Media Workflow Connect (54KB)
Optical Broadband IFA (241KB)
Reach (242KB)
Roam Connect (247KB)
Voice-HCSAvaya (234KB)
Voice Hosted Contact Centre (HCC) (234KB)
Wifi Roam Service (249KB)
High Towers (53KB)
BT Call Mapping Service (230KB)
Media Move Service (54KB)
MVNO MVNA Service (242KB)
MVNO National Roaming Service (242KB)
MVNO MVNx Service (242KB)
MVNO MVNE Service (242KB)
MVNO Hosted Service (242KB)
Intelligent Call Services (54KB)
Wholesale Broadband Complete (236KB)
Managed SD-LAN Service (part of BT Managed Services) (PDF 58KB)
BT Managed Endpoint Security - CrowdStrike Service (PDF 57KB)
Managed Embedded Security Controls Service (PDF 142KB)
BT Managed Endpoint Security – Microsoft Service (PDF 57KB)
Public Guest WiFi Service (PDF 57KB)
BT Cloud SIEM Service (PDF 57KB)
BT Managed WAN (PDF 236KB)
Internet Out of the Cloud Service (PDF 76KB)
Drone Survey Services (PDF 53KB)
SOAR (PDF 94.5KB)
Customer Relationship Management
Mobility Services
Other
ROI Wholesale
ROI Data Centre