Business broadband and phone line deals
Find the right BT bundle for your business
Hardware in our packages
Giving you complete coverage and an unbreakable connection
BT Business Smart Hub
BT Business Smart Hub connects multiple people and devices across your premises. Our minimum speed guarantee means if your broadband drops below your minimum download speed, and we can’t fix it, you could simply walk away.Included as part of our packages:
Frequently asked questions
Business broadband and fibre
What is business broadband?
Whether your business is just starting up or growing rapidly, staying connected with fast and reliable broadband is essential. But business broadband is about more than just pure internet connectivity. For example, it powers VoIP phone systems, enables website hosting, and sharing files between locations quickly and securely.
What is the difference between home and business broadband?
As your business grows, the demands on your internet connection grow too. Business broadband is specially tailored to meet the needs of a business enterprise, rather than a home user. Our packages supply you with business-grade service. This allows you to benefit from service level agreements, Static IP requirements, IT support, Guest Wi-Fi and a range of products that will help your business perform at its best.
How much does business broadband cost?
We have many different business broadband packages and dedicated internet line options available. Prices vary according to package type, contract length and special offers.
The best way to get an indicative price is to first check which packages are available at your location. You can do this by entering your postcode at the top of the page and then clicking ‘check availability’.
What is fibre broadband?
It’s the next generation broadband technology that uses fibre optic cabling instead of copper. It enables much faster and more reliable connectivity for businesses.
The three main types of business fibre broadband are fibre to the cabinet (FTTC), fibre to the premises (FTTP – also known as ‘Full Fibre’) and a dedicated connection called a leased line.
What kind of fibre can I get?
Based on your address we’ll either supply you with fibre that comes to your property via a cabinet and copper (FTTC), or Full Fibre (FTTP). We’ll check what’s available in your area and show you the best packages and options for your business address. We’ll also let you know what broadband speeds you’ll be able to get.
How fast can my fibre go?
Speeds are dependent on the way we need to supply the fibre service to your property. Fibre broadband gives you speeds up to 76Mbps. But if Full Fibre is available, your business could potentially have download speeds of up to 900Mbps. For context, with 900Mbps you could stream ultra-HD video on approximately 36 devices simultaneously or download an HD movie in around 36 seconds.
Can I get a dedicated secure fibre connection, above the standard option?
If you don't want to share the network with anyone else, and need faster connectivity, then our leased line service (BTnet) might be right for your business.
A leased line gives you a dedicated connection between your premises and the local exchange. This means you don't share your bandwidth with anyone else and your connection won't be disturbed. You can count on equally fast upload and download speeds, no matter the time of day, whether you’re sending huge files or running multiple apps.
A leased line expert will need to speak with you to build a quote. BTnet installation is always subject to survey.
How does BT keep your business connected?
BT is the network the UK relies on, and we invest more than any other network provider in the country. With coverage across the UK, we’ll keep your teams connected and your business running smoothly. Plus, we’re here for you whenever you need us, with round-the-clock support from a team of dedicated experts.
With a BT business broadband ‘Enhanced’ package, you’ll also benefit from Hybrid Backup. If there’s ever a problem with your broadband, you’ll be automatically switched to 4G.
Digital phone lines
What is a digital phone line?
A digital phone line allows you to make and receive calls like you’ve always done.
The difference to a traditional line is that your calls are made over the internet instead of telephone wires.
Why do I need a digital phone line?
In 2025, all traditional phone lines will be switched off. They will be replaced by digital phone lines as part of the digital switchover.
While the switchover won’t take place until 2025, we’re no longer selling traditional phone lines to make sure you’re digital ready.
Can I get a digital phone line?
We’re working hard to get the whole of the UK covered, but it’s still unavailable in some areas. You can see if you can get a digital phone line by entering your postcode at the top of the page and then clicking ‘check availability’.
Can I use my old phones with a digital phone line?
Unfortunately, your old traditional phones will not be compatible with a digital phone line.
However, we will send you a digital phone for free when you buy one of our phone line packages.
Why is a digital phone line better?
Digital phone lines have all the same features traditional phone lines had with the added benefit that you can make and take calls wherever you are.
You will also get calling features included in the package which used to cost extra with traditional phone lines.
What will happen with my new digital phone line when I move?
You can take your digital phone line with you when you move. You will be able to keep the same phone number and use the same phones.
You’d simply need to inform us when and where you move to. It may take different forms, but you’ll no longer be tied to a specific exchange area.
If I only want broadband, do I need a phone line too?
In most areas, you will be able to get broadband without a phone line.
You can see what’s available at your address by entering your postcode at the top of the page and then clicking ‘check availability’.
Are digital phone lines easy to set up and use?
Digital phone lines are simple to set up. Instead of plugging the phone into a socket on your wall, you simply plug it into the back of your Smart Hub.
Making and receiving calls is identical, but you have additional portals and apps available to you.
We have dedicated help guides and teams on standby to help you if you’re stuck. There is also lots of self-install content available to you when your order is placed.
Can I still get a traditional phone line?
Due to the 2025 digital switchover, we are no longer selling traditional phone lines.
If you have a dependency on a product that is not compatible with a digital phone line, please call us on 0800 916 0832.
Ordering for the first time
How do I know if I am placing the right order?
Simply enter your address, and phone number if you have one, at the top of the page and then click ‘check availability’. After that, you can choose from the options available at your location.
You will be able to add anything else you need to your order in the ‘your basket’ once you’ve selected the broadband you want.
How will I know if an engineer is needed?
We will let you know if an engineer is needed. We can check what is and isn't live within your location and identify the best way to provide your service.
Why is there an installation charge when there is already a socket there?
Even if there is already a socket at your location, additional work may be needed within the exchange, network or cabinets to provide your service.
How long can installation take?
Usually, it takes around 14 working days for us to activate your broadband. In the order journey, we’ll show the available dates and time slots for an engineer to visit and set up your broadband.
However, you can get connected as soon as the following day if you have Hybrid Backup. This gets you connected to EE’s 4G network while you’re waiting for your broadband to be activated.
Switching from another provider
What is the switching process?
You can switch your broadband to BT Business in three simple steps.
- Place your order - You can search for what’s available in your location by entering your postcode at the top of the page and clicking ‘check availability’.
- Well contact your current provider
You don’t need to tell them you’re switching as we’ll do it for you. - We’ll get you up and running
We’ll let you know when the switch will take place. Typically, you could be without a broadband connection for about 30 minutes on the day your switch takes place.
It'll take at least ten working days for us to switch your broadband service. During this period your existing service will continue.
Exit Charges
If you are switching your phone number and internet service, your current supplier should notify you if any charges are applicable.
What information will I need when I switch provider?
You will need to tell us what you want and the address of where you want it.
We may also need:
- Your company details
- Your contact details
- Your personal details to carry out credit checks if appropriate
- Your payment details – which are encrypted securely for your protection
How long does switching provider take?
Switching provider takes a minimum of 10 working days. During this period, your existing broadband service will continue.
Running other systems on a digital phone line
Can I have an alarm with a digital phone line?
Alarm systems that run off your internet connection or over a mobile network are available. Such alarms do not need a traditional phone line. However, some alarm systems are dependent on a traditional phone line.
If you think your alarm system will not work with a digital phone line, please call us on 0800 916 0832.
Can I run a personal care system or pendant on a digital phone line?
Some personal care systems and pendants are compatible with digital lines. However, others require the use of a traditional phone line and cannot run on a digital line.
If your personal care system or pendant will not work with a digital phone line, please call us on 0800 916 0832.
Can I have a digital phone line in a lift?
A digital line is not suitable for a lift service. If you have a lift which is dependent on a traditional phone line, please call us on 0800 916 0832.
Can I run my London Oyster card machine over a digital phone line?
London Oyster card machines are not compatible with a digital phone line.
If you have a London Oyster card machine, please call us on 0800 916 0832.
Will my existing phone extensions work on a digital phone line?
Your existing traditional phone line extensions will not work with a digital phone line. If you require additional phones to run off your new digital line, you can purchase additional handsets.
Are there any other products I need to check are compatible before I buy?
You might need to check other, more traditional, 3rd party products before purchase. For example: fax; franking; gate entry; magnified bells used in warehouses and loud environments; and older alarms, card payment, care or lift systems.
If you have a product or system which may not be compatible with a digital phone line, please call us on 0800 916 0832.
Can I use an EPOS system with a digital phone line?
Currently, you can only use an EPOS (electronic point of sale) system that runs over the internet and is not dependent on a phone number.
Your digital phone line will not be compatible with restaurant and takeaway systems which are used to remember customers details or previous orders based on telephone numbers or online orders.
If you have a product or system which may not be compatible with a digital phone line, please call us on 0800 916 0832.
Can I run a card machine (PDQ) on a digital phone line?
Many card machines run over the internet or a mobile network and are not reliant on a traditional phone line, but some require a traditional phone line.
If your card machine (PDQ) is reliant on a traditional phone line, please call us on 0800 916 0832.
Billing
When will I get my first bill?
You should receive your first bill within 7 days of your full service going live. Please note that this is when your full broadband service has started rather than when you receive your Hybrid Backup device.
What will my first bill look like?
Your first bill will have your first full monthly or quarterly charge – depending on your preference.
It may include charges for a smaller partial period as well. This is to cover the period from when your service was activated to the beginning of your first full month or quarter. A charge like this will only be applied to your first bill.
You first bill may also include any on-off charges, such as delivery or installation, which apply.
General terms, conditions and legal stuff
Prices exclude VAT of 20%.
Your service is subject to terms and conditions found at https://business.bt.com/terms/ under the Broadband and internet and Mobile services sections. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full standard price – see Section 59, Part 2 and Section 10b of the BT Price List found at www.bt.com/pricing
You will incur a £125 charge for a new line or £20 for reactivation of an existing line or for taking over a working line. There is no charge to switch your line to BT from another supplier. Depending on your site and subject to any survey, you may incur excess construction charges – see Section 45, Part 1 of the BT Price List found at www.bt.com/pricing
By signing up to Cloud Voice Express your existing BT PSTN service will terminate. Once terminated, BT may not be able to re-instate your PSTN service on the same commercial terms as you may previously have had.
Cloud Voice Express does not guarantee the ability to make calls to emergency services at all times.
Mobile speeds vary by location, coverage and demand.
23/24 BT Broadband 6m Free
The monthly price will increase from April 2024 every year by the Consumer Price Index rate of inflation published in January that year plus 3.9%.
BT Business Broadband Black Friday offer available from 13/11/23 to 03/12/23.
New BT customers only and a minimum term of 24 months.
First 6 months free on any Business Broadband package charged at £0 then 18 months of standard price as set out in the BT price list from month 7 with prices starting at £29.95.
Price excludes 20% VAT. £9.95 hub delivery charge and £20 broadband connection charge applies.
Your broadband service is subject to terms and conditions found under the BT Bundles heading at https://business.bt.com/terms/ under the Broadband and Internet dropdown. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price – see Section 59, Part 2 of the BT Price list found at www.bt.com/pricing. See www.bt.com/terms for details. Subject to credit check & business registration. This offer cannot be used in conjunction with any other BT offer. If your Hybrid Backup or 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you may be eligible to receive £60 compensation. To be eligible for compensation you must report a fixed line failure in the correct manner. You’re restricted to one compensation claim during your contract term. Compensation will be paid once the fixed line fault is resolved.
Save up to £449 on BT Business Broadband
Savings claim made against Fibre 900 Enhanced Broadband where standard price is £74.95.
£449.70 savings based on 6 months charged at £0 and 18 months at £74.95 in a 24 months contract.
Standard prices apply from month 25. All monthly prices shown increase from April 2024 with inflation, plus 3.9%. Read the BT bundle terms for your broadband service (PDF, 151KB).
Compensation
We have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right. See information on compensation scheme at https://business.bt.com/compensation-scheme/
Hybrid Backup and Always Connected Guarantee
If your Hybrid Backup or 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you can claim a one-time credit of £60 to be added to your bill.
To be eligible, you must report a fixed line failure in the correct manner. You’re restricted to one compensation claim during your contract term. Credit will be applied once the fixed line fault is resolved.
89% UK availability. 4G coverage required. 4G connection takes 95-127 seconds on average.
Hybrid Backup and next day set connection
We deliver Hybrid Backup the next day if your order is placed by 12pm Monday to Friday and you pass credit checks. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays.
Hybrid Speed Boost
Hybrid Speed Boost add-on available to new or resigning BT Business Broadband customers on ADSL (copper) access lines only. Not available on fibre. Suitable EE 4G network coverage (as advised by BT), Smart Hub 2 router and Hybrid Connect device required. Average speed boost based on tests showing median uplift of 20mbps in download speeds (rounded to the nearest whole Mbps) over a 24 hour period. Uplift in speed is not guaranteed and any uplift will vary depending on your indoor EE 4G Network coverage, the time of day and the number of people using the network.
Complete Wi-Fi Money back guarantee
The Complete Wi-Fi Guarantee is valid for a period of 6 months from the Service Start Date. The Complete Wi-Fi Guarantee will cover the main building at your site, but will not cover any Broadband faults or any outbuildings or extra sites. If your Complete Wi-Fi fails to provide a strong signal, BT may send you up to five additional Wi-Fi Discs. If you have three or more Wi-Fi Discs, you can request for a BT engineer to visit your Site to maximise performance. If your Complete Wi-Fi still fails to provide a strong signal, you will be entitled to cancel the Complete Wi-Fi add-on during the guarantee period and claim a refund of up to a maximum of 6 months’ previous Charges for the Complete Wi-Fi add-on. If you cancel the Complete Wi-Fi add-on under the Complete Wi-Fi Guarantee, your BT Broadband plan will continue unaffected. You must return all Wi-Fi Discs to BT.
For full terms and conditions, please refer to the BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms.
Speed Promise
Before your service starts, we will provide you with the Minimum Guaranteed Access Line Speed and an estimate of the upload and download speed you may expect. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. Please see minimum guaranteed download speed for more information.
Ultrafast
Several factors can affect your speed (such as distance to the street cabinet). To check the speed at your location visit: business.bt.com/products/broadband-and-internet/deals. Not all lines in Ultrafast enabled areas can support the Ultrafast service.
BT Sport
TV license and latest Android, Window or iOS operating system required. App is for your personal, non-commercial use in the UK.
UK’s largest Wi-Fi network
You can get onto our Wi-Fi as long as you're in one of our Wi-Fi hotspots and your device has wireless internet.
Speed Estimates
The speed ranges we show are estimates based on business peak time between 12.00 and 14.00. The estimates take into account congestion on the network at these times. Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether Wi-Fi is being used. It can take up to 10 days for your line to settle at its maximum stable speed.
Keep the same number for life
Subject to having a Cloud Voice Express service with BT. BT has the right to cease your number in certain circumstances. See the Cloud Voice Express terms at https://business.bt.com/terms/ under the ‘IP Communications’ heading for details.
Unlimited calls on Cloud Voice Express
Calls to UK landlines and mobiles are free for up to an hour. If your call lasts longer than an hour, then you pay by the minute. Simply hang up the call and call back within each hour. You'll find the call rates to UK landlines, mobiles and international destinations in Section 56, Part 18, Subpart 12 of the BT Price List. See your terms and conditions for more information found at business.bt.com/terms under the ‘IP Communications’ heading.
Enhanced IT support
Enhanced IT support included with Enhanced broadband only.
Wi-Fi calling on mobile
Wi-Fi calling requires a compatible device and Wi-Fi connection. All calls or texts charged as per your BT Business Mobile plan. BT Wi-Fi on the London Underground, provided by Virgin Media.
4G calling on mobile
4G calling requires a compatible device and 4G connection.
5G
5G coverage, plan and compatible device needed. 5G on BT Mobile is available in 80 large towns and cities, including the busiest parts of Belfast, Birmingham, Cardiff, Coventry, Edinburgh, Leicester, London, Manchester.
Cloud Voice Express app
The Cloud Voice Express app requires the latest iOS or Android operating system and an internet connection.
Next day mobile replacements
Next working day mobile phone replacements are for in-warranty faults only.
Expert Set Up
Free visit is for a 60 minute duration only. To receive a free 60 minute site visit with your Halo package, you must select it at point of sale. After this, it’s a standard £60 charge. We have up to 3 months from the time your order is placed to fulfil your expert set up order, and it is offered free at our discretion. We have the right to cancel this at any time. Engineer can refuse entrance onto site if they feel unsafe at any time.
Only available in mainland UK. Full engineer job list can be found here: BT Expert Setup. Subject to the BT Expert Set up T&Cs.