Business broadband deals and packages

We're changing some of our prices from 1st April 2020. Find out what's changing below...

New prices that will apply from 1st April 2020 [PDF]

Power up your wi-fi with the BT Business Smart Hub. Included in all business broadband deals, the BT Business Smart Hub is our most powerful hub ever. Giving you our fastest wi-fi in more of your workplace than ever before.

More about Smart Hub

With our broadband, wherever your work takes you, you’ll always be able to get online. The UK’s largest wi-fi network gives you free, unlimited access to over 5 million hotspots nationwide.

When you sign up to one of our broadband deals for business, we’ll give you one free BT Wi-fi unlimited subscription (worth £15 a month). You can start using it as soon as you get your order confirmation – before we’ve even connected your business broadband.

Find your nearest BT Wi-fi hotspots

Guest Wi-Fi on the BT Business Smart Hub comes ready and waiting to be switched on. So with all our business broadband deals you can give your customers brilliant free wi-fi. It’s the smart way to keep them happy and coming back – and keep your data safe.

More about Guest Wi-Fi

Our UK-based business experts are on hand around the clock, with fast, free technical support for your broadband – online or over the phone.

With our business broadband deals, unlimited means unlimited. You’re free to use as much data as you need – with no catches, no caps and no hidden penalties.

We understand that keeping in touch with your customers, clients and colleagues is essential. So, if your connection drops below the minimum speed we promised and we can’t fix it, you may be able to simply walk away.

More about our speed guarantee

Choose any of our business broadband deals and your price won’t go up for the length of your contract. So you get complete peace of mind. And no nasty surprises.

You can change your business broadband to any of our superior services available in your area, anytime you want. Get in touch – we’ll be happy to help.

So if fibre broadband becomes available at your address, for example, you can upgrade to one of our Superfast Essential or Superfast Enhanced business broadband deals.

Upgrades are subject to standard BT terms & conditions

With 4G Assure, your broadband can automatically switch to 4G to keep you connected. So you’ll never lose business because of a lost connection.

And as soon as we’ve confirmed your business broadband without phone line order, we’ll send your new Smart Hub and 4G Assure straight to you. You could be up and running in a day. Switch today, get connected tomorrow.

More about 4G Assure

BT Device Protection by Symantec guards your devices against cyber-attacks. Protecting your data – all day, every day. It’s quick to set up, easy to manage, and can cover PCs, laptops, Macs and mobiles. Giving you priceless protection for your business.

More about BT Device Protection

Your business relies on your IT. So it makes sense to get the best IT support you can. With a UK-based support team available 24/7, the extra protection of Enhanced IT Support is like having your own team on hand whenever you need them.

More about Enhanced IT Support

A static IP address is vital if you run a server, a website or FTP hosting.

Because it’s unique and does not change, a static IP address will allow you to:

• Connect to your computer from anywhere in the world
• Run your own email server (and associate it with your domain name)
• Point domain names to your servers and equipment
• Set up your own secure Virtual Private Network
• Run your own website and FTP server
• Run CCTV off your network

1 static IP address: free with Enhanced or £5.50/month with Essential

5 static IP addresses: £11.00/month

Prices exclude VAT.

Every Fibre & Digital Phone Line bundle includes a Cloud Voice Express user pack. This gives you:

• One geographical phone number
• W60B base station with a W56H digital handset
• Your choice of Pay As You Go calling plan or unlimited calls
• Configurable phone features using an online portal
• BT Cloud Voice app to download (to take calls on your mobile for free)

Download the Cloud Voice Express app to make and receive calls on your business number from your smartphone. So you can take your business anywhere.

You can keep using your business number with Cloud Voice Express for life, so your local presence and business identity stay with you, no matter where you move.

Call Filter automatically blocks calls from BT’s blacklist of certified nuisance numbers to stop unwanted calls from reaching you, letting you focus on what really matters.

With Cloud Voice Express, messages are converted to text and sent to your mobile so you can listen to all your messages straight from the app. You never have to call a mailbox and you can even skip to the message you want, making life easier and saving you time.

With Cloud Voice Express you never need to miss a call unless you want to. With the call divert feature you can send calls to voicemail or to someone else if you can’t answer or when you don’t want to be disturbed.

With Cloud Voice Express you’ll get a brand new desk phone for no extra charge. So you can really get the most from your digital phone line in your workplace.

Make the most of your new Cloud Voice Express features in My Account. Everything’s in one place in your secure area of our site. So you can now manage Cloud Voice Express as well as track your order, view your bills and report a fault online.

Our UK-based business experts are on hand around the clock with fast, free support for your digital phone line. We’ll aim to fix any fault by the end of the next working day.

Choosing a traditional phone line or a digital phone line as part of your business broadband deal? Choose a phone line and care package to suit your budget and business needs. And you can count on us to keep you connected.

Value line

• Includes Standard Care
• Report a fault 365 days a year
• Target fault fix time is end of second working day
• Engineering support Monday-Friday 08:00-18:00 (excluding Bank Holidays)

Value lines are included as standard in business broadband deals with traditional phone lines or digital phone lines. We’ll give you the option to upgrade your phone line during your checkout process.

Value lines can’t be connected to a switch or phone system. 

• Includes Prompt Care
• Report a fault 365 days a year
• Target fault fix time is end of next working day
• Engineering support Monday-Saturday 08:00-18:00 (excluding Bank Holidays)

Add for £6.00/month

• Report a fault 365 days a year
• Target fault fix time is 6 hours
• Engineering support 24/7 (including Bank Holidays)

Add to a value line or standard line for £6.30/month

Prices exclude VAT.

Take a free Call Essentials plan when you buy our business broadband and phone deals. You can add these call packages to Call Essentials during your checkout process.

Make unlimited calls to UK landlines and UK mobiles. It’s only £10 excluding VAT (usually £12.90) when bought with a broadband and phone line bundle.

For an extra £10 a month you'll get 2500 international direct dial minutes (excludes calls to mobiles outside the UK and to some countries).

Call Essentials is available to customers with up to 50 phone lines on a 24-month contract.

Prices exclude VAT.

Our calling features include call diversion, call waiting, ring back when free, call-barring, 3-way calling, reminder call, and call sign.

The more calling features you add, the cheaper each one becomes. Take all 7 calling features, and you’re paying the equivalent of just £1.50 for each one.

1 feature £4.00/month

2-4 features £7.50/month  

5-7 features £10.50/month

Prices exclude VAT.

Access all the Office apps you use every day, from any device any time. Plus get business class email with 50+ GB per mailbox, instant messaging, voice and video conferencing, and 1TB of online storage.

More about Office 365

With Enhanced, you can switch today and be connected tomorrow. That’s because our Enhanced options include 4G Assure – giving you the power to get online using 4G, even before your business broadband’s been installed.

Connection depends on what you choose and availability in your local area, but our minimum lead times are:

Switch broadband from another supplier
10 days

Switch broadband and phone line from another supplier
10 days

Change from BT home broadband to BT business broadband
5 days

Install new phone line and broadband
10 days

Yes, if you already have BT Business Broadband and now want a better package, please get in touch.

For example, if you have a copper connection and fibre broadband is now available for you, we can help your business benefit from our superfast fibre broadband.

And if your business is ready for extra oomph, we have ultrafast broadband deals for you to upgrade.

Simple. When you’re in a BT Wi-fi hotspot, just sign in with your email address and the details we give you when you join us. 

And if you’re using the BT Wi-fi app, it’ll automatically connect when you’re in a BT Wi-fi hotspot.

BT Wi-fi FAQs and videos

It’s very easy to switch to BT. Simply choose from our business broadband deals, and then buy online or over the phone.

We’ll take care of switching for you, hassle free. 

And if you have a phone number you want to keep, we’ll contact your supplier and arrange the transfer for you.

Information on terms, compensation scheme, and legal stuff for you to download.

*Copper products will not be shown if you are in a fibre enabled area.

BT Business Broadband terms can be found at business.bt.com/terms under the Broadband and internet dropdown in the menu.

Prices exclude VAT of 20%.

Business Broadband Discounts

These offers are for new and re-signing BT Business customers who sign up to one of the eligible phone line, broadband, and calls packages. The offers are not available to; customers who are transferring from a BT residential contract to a BT business contract; and customers that have Fibre to the Premises.

For full details, please see the Special offers section of terms and conditions

Installation charges

You may have to pay a one-off installation fee, depending on the type of line you require. £125 for a new line or reactivation of an existing line, or £40 for taking over a working line. There is no charge to switch your line to BT from another supplier. 

Price that won’t go up for duration of your contract

Fixed price guaranteed for the duration of your minimum contract term and applies to the monthly bundle price for your BT Business Broadband and phone line bundle only. Excludes all other charges such as add-ons or out of bundle charges.

BT Device Protection by Symantec

For terms and conditions see business.bt.com/terms under the Broadband and internet section.

Enhanced IT Support

Terms and conditions apply. See business.bt.com/terms under the Broadband and internet section for more information.

UK’s largest wi-fi network

You can get onto our wi-fi as long as you're in one of our wi-fi hotspots and your device has wireless internet.

Speed guarantee

Before your service starts, we will provide you with the Minimum Guaranteed Access Line Speed and an estimate of the upload and download you may expect. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. This will not apply where you are using 4G Assure either by choice or beyond its back up function. For more information visit business.bt.com/terms under the Broadband and internet section for more details.

BT Business Smart Hub

Our Business Smart Hub has been tested against the following major broadband providers: Virgin Media, TalkTalk, Vodafone, XLN & Zen. Test results are based on the current competitor hub offering at the time of testing in June 2017.

Support

All of our Unlimited and Premium subscriptions come with Prompt Care service as standard.

This means that in the unlikely event that you have a problem, if you report it before 9pm we’ll aim to fix it by the end of the next working day, Monday to Saturday.

See our terms and conditions

Fast fixes on faults

Prompt Care: We aim to fix faults reported before 21.00 Monday-Saturday or any time on Sundays or on public holidays by 23.59 on the next weekday (or Saturday). This is covered by the broadband Customer Service Compensation Scheme. Claims must be made within 90 days of the fault being repaired. For successful claims, a credit for £25 will be applied to the future rental on the broadband line that experienced the fault. Exclusions apply. Full terms for the Customer Service Compensation Scheme can be found at business.bt.com/terms under the Broadband and internet section.

Compensation claims

We have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right. See information on compensation scheme

Business broadband with 4G Assure

4G Assure works over copper, fibre and static IP. The automatic switch over to 4G is subject to you having adequate 4G signal and power at your site.

84% UK 4G coverage as of December 2019.

We deliver 4G Assure the next day if your order’s placed by 12pm Monday to Friday and you pass credit checks. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays.

For full details, please see the Terms for Business, Broadband and internet section of our terms and conditions

ISPA award

“Best Customer Solution 2019” is a trade mark of the Internet Services Providers’ Association, used under licence.

Speed estimates

The speed ranges we show are estimates based on business peak time between 12.00 and 14.00. The estimates take into account congestion on the network at these times.

Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether wi-fi is being used.

It can take up to 10 days for your line to settle at its maximum stable speed.

Our commitment to broadband speed

We’ve signed up to Ofcom’s Voluntary Code of Practice (Business) for Better Broadband Speed Information

We aim to provide you with the fastest speed available on your line – and offer a minimum guaranteed download speed.