Coronavirus: helping you stay connected

In these uncertain times, we’re doing everything that we can to keep you and your business connected.

We need your help during this time. Our people are working as hard and as fast as they can to answer your query through all our call centres and chat channels, however our call volumes are much higher than normal. If you try to contact us now, and your call isn’t urgent, we may not be able to speak with you today.

Please take a look at all of our online information to help you find the answer to your query as well as how we’re continuing to operate during this difficult time.

BT Business response to Coronavirus


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If you’re unhappy with any of our products or services, please contact us on our dedicated complaints page.