What is Inbound Contact Global?

Inbound Contact Global enables organisations to handle their incoming phone calls. An end-to-end managed voice solution enables global, as well as national, contact centres and companies to operate more efficiently and serve their customers better than ever before.

What are the benefits of Inbound Contact Global?

Inbound Contact Global ensures customers are always connected to the most qualified available agent, so you can provide an outstanding service to your customers. This quality service is received by all customers, no matter where they are located. Inbound Contact Global also allows you to adopt a unified contact centre strategy across multiple sites. These sites can all be managed from a single entity, with a variety of reporting and routing management tools to help you get the most out of your contact centre.

What factors do I need to consider with Inbound Contact Global?

We offer a variety of options to help make our Inbound Contact Global work for you. While giving you the freedom to determine how much your customers pay to connect to the contact centre. Depending on your geographical location and the type of features you want to make available to both your customers and call centre teams, our specialists will be able to help you build a solution that’s optimised for you.

Business people having a video conference in office

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Empower your people to communicate and collaborate better – from anywhere, with colleagues and customers. Expand your output, no matter your organisation’s size.

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Build a secure, robust Local Area Network that delivers a consistent experience for your branch and campus sites.

We do more for your business

Sustainability

We’re committed to hitting net zero by 2031. We're also helping our customers reduce CO2 emissions by 60 million tonnes by 2030. Discover more about our sustainability commitment, for our business and yours.

Explore sustainability

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Global Fabric simplifies cloud connectivity, security, and infrastructure for organisations, enabling you to build a programmable cloud-centric network.

Explore Global Fabric

Global Fabric simplifies cloud connectivity, security, and infrastructure for organisations, enabling you to build a programmable cloud-centric network.

Explore Global Fabric

Global Fabric simplifies cloud connectivity, security, and infrastructure for organisations, enabling you to build a programmable cloud-centric network.

Explore Global Fabric

Global Fabric simplifies cloud connectivity, security, and infrastructure for organisations, enabling you to build a programmable cloud-centric network.

Explore Global Fabric