Add customer service into your ecosystem

Enhance your customer experience with this Microsoft platform solution that seamlessly integrates with Teams.

  • Improve your productivity

    Modernise your CRM with increased productivity and collaboration amongst agents, supervisors and back-office.

  • Reduce costs and admin

    Keep your contact centre in the same Microsoft ecosystem with no additional hardware, and all through a single vendor.

  • Enhance customer experience

    Benefit from the latest personalised multichannel support that helps you resolve customer queries in the most efficient way.

Why choose BT for customer contact

Single supplier

We offer a managed service to take care of the whole set-up, with a voice network for Teams and enhanced contact centre features.

30 years experience

We have supported businesses with contact centre systems for over 30 years, so you’ll be in safe hands.

Trusted Microsoft partner

Build on an existing Microsoft ecosystem with the addition of Anywhere365 to offer great ROI and trusted data security.

Our user adoption services

We provide a user adoption and training program, so you can transition to your new service with confidence.

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