Question 1

How long does it take to get Cloud Threat Protect up and running?

Accepted Answer

Getting set up is quick and easy. As soon as you’ve purchased Cloud Threat Protect, you can have the solution active within minutes.

Question 2

How do I set up Cloud Threat Protect?

Accepted Answer

Once you’ve placed your order for Cloud Threat Protect, you’ll receive an email with your order confirmation and a link to set up your account on the portal.

Once your account is activated, the solution will be up and running and your business will be protected from potential threats.

Question 3

Can I upgrade my package after purchasing?

Accepted Answer

If your business grows or you need more advanced security, upgrading your package is simple. Just go to the BT Business App page and select the ‘Upgrade’ option under Cloud Threat Protect.

If you need any assistance, reach out to our support team.

Question 4

How do I add more users to Cloud Threat Protect?

Accepted Answer

Just head to the BT Business App Page and find our marketplace. Under Cloud Threat Protect, choose ‘Editions & Pricing’, then locate your current tier. Select ‘Your Current Plan’ and you’ll see the number of users who can already use the service. Increase this to however many users you need and choose ‘Confirm’ to place the order.

Question 5

What operating systems are compatible with Cloud Threat Protect?

Accepted Answer

As a cloud-based security solution, operating system compatibility is not usually an issue. You will need a desktop agent to enable the Web Security feature and there are a range of supported operating systems for this.

For an up-to-date list of which operating systems are supported, please go to ‘Documentation’ in the left-hand pane of the portal, click ‘Deploying Web Security’ and then go to ‘Agents & Gateways’.

Question 6

How do I change my security policies?

Accepted Answer

Cloud Threat Protect has pre-defined security rules and policies designed to protect your business against the most common types of threats.

You can also tailor these rules and policies to meet your business specific needs. There are several how-to articles in the ‘Documentation’ section in the left-hand side of the portal.

Question 7

If I have an issue, how do I get support?

Accepted Answer

You can call us on the contact number found on your confirmation email. Our contact number is open 24/7, 365 days of the year, with no restriction on the number of calls.

If you need help setting up your account initially, you can use the link on your confirmation email for a free-of-charge assisted set-up.