BT Business Terms and Conditions

Our contracts are set up into three main parts to make it easy for you to understand. The first part of your contract is terms that are general to all of BT's standard products. You will be able to view these terms when you click on your product below.

We also have some other important information and terms that apply to BT's standard products. Please click on the links below for information on GDPR, our privacy policy and your compliance obligations:

GDPR

GDPR clause for existing customers (pre 25 May 2018) and FAQs and Product Info

Clause

Product Info / FAQs

BT's Privacy Policy

View policy

Compliance Obligations and Acceptable Use Policy

This BT Business Acceptable Use Policy applies to all BT products that you use for business and forms part of your contract with us unless specifically stated otherwise in the contract. 

Compliance Obligations

Acceptable use policy

You can view a summary of any new terms, or material changes to your terms that will come into effect shortly under the “Changes to terms” heading below. The most recent entries are set out at the top of the list.

Please note that supplementary terms are set out in the BT Price List and they may form part of the contract for the relevant product or service.

Any amendments to the BT Price List will be published in the BT Price List.

Further related information can be found on BT Global Services Terms and Conditions page.

Notification to Ofcom

You can also view any new or amended terms for regulated products and services that have been notified to Ofcom.

Changes to terms

We're updating some of our terms and conditions from 1 June 2022 due to new Ofcom regulations designed to improve your rights where we make changes to your service.

We're updating the BT General Terms and the following product terms:  BT Business Broadband, Calls and lines, BT Cloud Phone, BT Cloud Work, BT Cloud Voice Express, BT Business Mobile and BT One Phone.  The updated terms will be published below on 1 June.

We've summarised the key changes on the following page, where you can also find a copy of the clause that will be incorporate into our legacy terms for the products listed above."

We've summarised the key changes on the following page, where you can also find a copy of the clause that will be incorporate into our legacy terms for the products listed above.

Non-material changes to Purchased Equipment terms effective from 1st January 2021 can be found here.

BT Cloud Phone and Cloud Work terms: End User Licence Terms (“EULA”) have been added as an Annex to the BT Cloud Phone and Cloud Work Schedules to the General Terms and apply to all new and existing customers of these services.  In order to use the BT Cloud Phone Service or Cloud Work Service customers must comply with the EULA. The EULA constitutes a binding agreement between RingCentral UK Limited (or its designated Affiliate) and you. The RingCentral EULA for BT Cloud Phone and for Cloud Work can be found here.

Material changes to your contract will be set out below:

There are currently no notifications for material changes to your contract.

General terms

These General Terms apply to your contract unless we:

say otherwise in the entry for your service on this website or in your other contract documents; or
we provide you with a different set of standard terms.

General Terms PDF 260KB

Special offers

Current offers

Business Apps

BT Business apps terms

BT Sport

BT Sport terms

Billing

Billing and analysis services

If you can't find your terms listed here, please refer to the Legacy dropdown below.

 

Conditions for BT Business Services PDF 313KB

BT Billing Analyst PDF 102KB

BT Billing Gateway Service PDF 99KB

BT Business Paper-Free Billing PDF 48KB

Conditions for BT OneBill Online PDF 103KB

Terms of use for My BT Business Account PDF 484KB

Service Schedule for My BT Business Account - My Bill and Analytics PDF 277KB

Products

Broadband and internet

If you can't find your terms listed here, please refer to the Legacy dropdown below.

 

BT Business Broadband

The contract for customers ordering BT Business Broadband products on or after 15th September 2014 is made up of:

the General Terms - which you can find under the General Terms sub menu above;

the BT Business Broadband Schedule to the General Terms - you can find the latest terms below.  If you ordered your BT Business Broadband before 28th March 2022 please refer to the Legacy dropdown below for your terms;

Value Added Services Annex to the BT Business Broadband Schedule - you can find the latest terms below.  If you ordered your BT Business Broadband before 26th November 2018 please refer to the Legacy dropdown below for your terms;

Next Day Connection Annex to the BT Business Broadband Schedule;

any Order Form; and

the BT Price List.

BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customers joining and resigning from 28 March 2022 (if ordered on or after 28 March 2022) PDF 323KB

BT Business Broadband Schedule to the General Terms (if ordered before 4 February 2019) PDF 305KB

Value Added Services Annex for BT Business Broadband, Superfast and Ultrafast Schedule PDF 168KB

Next Day Connection Annex to the BT Business Broadband Schedule PDF 144KB

 

Please note that the Charges Schedule is no longer used. All information previously contained in the Charges Schedule is now at Section 52, Part 6 of the BT Price List. The Customer Service Compensation Scheme is contained at Part C of the BT Business Broadband Schedule


Broadband One

BT Broadband One PDF 311KB

 

BT Bundles

The bundle terms below apply if you have ordered a bundle service that consists of any of the following - BT Business Broadband, BT Business Call Essentials, BT Cloud Voice Express and BT Business Services (Telephone Service - PSTN).

Bundle Terms PDF 115KB

 

The bundle terms below apply if you have ordered the Flexible Worker Bundle

Flexible Worker Bundle Terms PDF 98KB


BT Business Total Broadband products

BT Business Total Broadband products are not available for new supply from 15 September 2014. The following terms and conditions apply to BT Business Total Broadband products (“legacy broadband products”) (as set out in the terms and conditions) ordered on or before 14 September 2014.

 

Conditions for BT Business Services PDF 268KB

Service Schedule for BT Business Broadband Access Service PDF 238KB

Please note that the Charges Schedule is no longer used. All information previously contained in the Charges Schedule is now at Section 52, Part 6 of the BT Price List.

Customer Service Compensation Scheme PDF 334KB - This Scheme and terms apply only to customers who ordered the legacy products on or after 30 October 2010.

Traffic management PDF 316KB

Acceptable use policy


Mobile Broadband

Conditions for BT Business Services PDF 174KB

Service Schedule for BT Business Mobile Service PDF 371KB

Annex to the Service Schedule for BT Business Mobile Service PDF 214KB


BTnet Leased Line

Service Schedule for BTnet (also marketed as Internet Connect UK) PDF 302KB

Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BTnet Security PDF 208KB

Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BT Assure DoS PDF 0.99MB 

Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) Gigabit Broadband Voucher Scheme PDF 286KB


BT Business Email

Business Email Lite powered by Microsoft® Office 365 PDF 220KB

BT Business Lite Web Hosting and Business Email Lite powered by Microsoft® Office 365 PDF 204KB

Service Schedule for BT Office Anywhere PDF 367KB

Microsoft Office 365 offered by BT – Annex to Service Schedule – Service Level Agreement PDF 131KB


Voice services

0800/0844 number rental is subject to BT Inbound Contact UK Conditions

Contract for BT Business Service (BT IP Trunk) - Main Conditions PDF 114KB

BT Business BT IP Trunk Service Schedule PDF 93KB

Calls and lines

Your terms for our Calls and Lines Services

These services are: PSTN, ISDN, Featureline, Featureline Compact, Featureline Corporate and Embark. 

The services allow you to make and receive calls. Featureline, Featureline Compact, Featureline Corporate and Embark provide additional functionality including call-handling features and network features. The following documents make up your contract for these services:

 

- the BT Business Services – Telephone Service – Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms – which you can find below;

- any Order;

- the BT Price List; and  

- the General Terms, unless we: 

say otherwise in your other contract documents; or
we provide you with a different set of standard terms.  

 

You can find the Customer Compensation Scheme in Part C of the schedule and this sets out the Service Care Levels that apply to the different Calls and Lines services.  

 

You may be able to include your Calls and Lines services in a Calls and Lines Package – please see the Calls and Lines Packages entry for more information.

 

BT Business Services – Telephone Service – Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms PDF 360KB

Calls and/or lines packages

If you can't find your terms listed here, please refer to the Legacy dropdown below.

 

Your terms for our Calls and/or Lines Packages

These packages allow customers to consolidate spend on specified services including Calls and Lines services.  

 

Benefits may include capped or discounted calls.  

 

To obtain the benefits the customer may have to commit to a level of spend and a Minimum Period of Service. Details for each Calls and Lines Package including:  

- which services can be included;  

- the benefits; and 

- the commitments that apply,  

are set out in the relevant Annex and Section 56 of the BT Price List.

 

The following documents make up your contract for the Calls and Lines Packages: 

- the Calls and Lines Packages Schedule to the General Terms – which you can find below;  

- the Annex to the Calls and Lines Packages Schedule for the specific Calls and Lines Package – which you can find below;  

- any Order;

- the BT Price List; and  

- the General Terms, unless we:  

say otherwise in your other contract documents; or

we provide you with a different set of standard terms.  

 

The services included within the Calls and Lines Package are provided under the separate contracts that apply to those services.  

 

Calls and Lines Packages Schedule to the General Terms PDF 160KB

BT Accumulate PDF 146KB

BT Business Call Essentials PDF 98KB

BT Business Complete PDF 103KB

BT Business Flex PDF 272KB

BT Business One Plan PDF 111KB

BT Business Plan (Customer Based and Lite) PDF 149KB

BT Customer Commitment PDF 144KB

BT Premier Value PDF 145KB

BT Smartnumbers PDF 204KB

Domains and web hosting
IP Communications

If you can't find your terms listed here, please refer to the Legacy dropdown below.

 

Your terms for IP Comms.

These services allow customers to make and receive calls over the internet.

 

BT Cloud Phone

The following documents make up your contract for BT Cloud Phone Service:

- the General Terms;

- BT Cloud Phone Schedule to the General Terms; 

- the RingCentral Development Platform Annex;

- any Order; and

- the BT Price List.

 

BT Cloud Phone Schedule PDF 261KB

RingCentral Development Platform Annex to the BT Cloud Phone Schedule and Cloud Work Schedule PDF 154KB

RingCentral EULA Annex PDF 113 KB 


Cloud Work

The following documents make up your contract for Cloud Work Service:

- the General Terms;

- Cloud Work Schedule to the General Terms; 

- RingCentral Development Platform Annex to the BT Cloud Phone Schedule and Cloud Work Schedule;

- if applicable, the Cloud Work Contact Centre Annex to the Cloud Work Schedule;

- any Order; and

- the BT Price List.

 

Cloud Work Schedule PDF 380KB

Cloud Work Trial Terms PDF 271KB

RingCentral Development Platform Annex to the BT Cloud Phone Schedule and Cloud Work Schedule PDF 154KB

RingCentral EULA Annex PDF 113 KB

Cloud Work Contact Centre, Annex to the Cloud Work Schedule PDF 229KB


BT Cloud Voice and Cloud Voice SIP-T

The following documents make up your contract for BT Cloud Voice and Cloud Voice SIP-T:

- the General Terms;

- BT Cloud Voice and Cloud Voice SIP-T Schedule to the General Terms;

- Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T Schedule

- BT Applications Software Licence Agreement.

 

BT Cloud Voice and Cloud Voice SIP-T Schedule to the General Terms PDF 321KB

Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T Schedule PDF 289KB

 

You can find a copy of your General Terms in Large Business and Public Sector

MiCloud and MiCloud Advance PDF 229KB

 

MiCloud

MiCloud and MiCloud Advance PDF 229KB

MiCloud UC & MiCloud CC PDF 230KB

 


BT Cloud Voice Express

The following documents make up your contract for BT Cloud Voice Express:

- the General Terms;

BT Cloud Voice Express Schedule to the General Terms for Customers joining and resigning prior to 28 March 2022 PDF 233KB

BT Cloud Voice Express Schedule to the General Terms for Customers joining and resigning from 28 March 2022 PDF 235KB

- any Order; and

- the BT Price List.

Voice Calling with Microsoft Teams
Mobile services

If you can't find your terms listed here, please refer to the Legacy dropdown below.

 

Please note that BT Mobile and EE Mobile are provided under separate terms. If you’ve bought a service from BT under the BT Mobile Schedule to the General Terms or a Service from BT under the EE Mobile Schedule to the General Terms, the relevant terms can be below.

 

BT Mobile

Your terms for BT Business Mobile Service

The following documents make up your contract for BT Business Mobile Service:

- the schedule and annexes that you can find below:

- BT Business Mobile Schedule to the General Terms;

- BlackBerry Annex to the BT Business Mobile Schedule - this applies if you have ordered BlackBerry Enterprise Server, BlackBerry Enterprise Service 12, BlackBerry Internet Service and BlackBerry Enterprise Server Express;

- On Site Transmission Equipment Annex to the BT Business Mobile Schedule - this applies if you have ordered any On Site Transmission Equipment;

- MobileIron Services Annex to the BT Business Mobile Schedule - this applies if you have ordered any MobileIron On-Premises Services or MobileIron Cloud Services:

- any Statement of Requirements where you have ordered On Site Transmission Equipment;

- any Charges Schedule;

- any Order;

- the BT Price List

- The General Terms which you can find:

- If you have received a Charges Schedule at: General Terms on Global Services

- If you have not received a Charges Schedule at: General Terms dropdown above

 

Main Conditions – Conditions for BT Business Services PDF 174KB

 

BT One Phone SME

BT One Phone SME Schedule to the General Terms for Customers joining and resigning from 1 April 2021 until 30 May 2023 PDF 430KB

BT One Phone SME Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021 and joining or resigning from 31 May 2023  PDF 426KB

SIP Networks Annex to the BT One Phone SME Schedule PDF 156KB

Convergence Services Annex to the BT One Phone SME Schedule PDF 154KB

BlackBerry Annex to the BT One Phone SME Schedule PDF 165KB

MobileIron Cloud Service Annex to the BT One Phone SME Schedule PDF 169KB

One Phone Portal Annex to the BT One Phone SME Schedule PDF 157KB

Onsite Mobile Networks Annex to the BT One Phone SME Schedule PDF 148KB

Private Voice and Data Extra Annex to the BT One Phone SME Schedule PDF 157KB

Signal Assist Annex to the BT One Phone SME Schedule PDF 143KB

Recording Extra Annex to the BT One Phone SME Schedule PDF 158KB

Mobile Data Source Management (Jamf) Annex to the BT One Phone SME Schedule PDF 251KB

 

BT One Phone (this may be referred to as BT One Phone Corporate)

BT One Phone Schedule to the General Terms for Customers joining and resigning from 1 April 2021 until 30 May 2023 PDF 433KB

BT One Phone Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021 and joining or resigning from 31 May 2023 PDF 428KB

SIP Networks Annex to the BT One Phone Schedule PDF 156KB

Convergence Services Annex to the BT One Phone Schedule PDF 154KB

BlackBerry Annex to the BT One Phone Schedule PDF 166KB

MobileIron Cloud Service Annex to the BT One Phone Schedule PDF 170KB

One Phone Portal Annex to the BT One Phone Schedule PDF 157KB

Onsite Mobile Networks Annex to the BT One Phone Schedule PDF 148KB

Private Voice and Data Extra Annex to the BT One Phone Schedule PDF 158KB

Signal Assist Annex to the BT One Phone Schedule PDF 144KB

Recording Extra Annex to the BT One Phone Schedule PDF 158KB

Mobile Data Secure Management (Jamf) - Annex to the BT One Phone Schedule PDF 251KB

 

BT One Phone Office and Professional

Service Schedule for BT One Phone PDF 436KB

Annex to the Service Schedule for BT One Phone – BlackBerry PDF 331KB

Annex to the Service Schedule for BT One Phone – MobileIron Cloud Service PDF 331KB

Annex to the Service Schedule for BT One Phone – for the BT One Phone Portal PDF 289KB

Annex to the Service Schedule for BT One Phone – BT Signal Assist PDF 278KB

Annex to the Service Schedule for BT One Phone – Recording Extra PDF 210KB

Annex to the Service Schedule for BT One Phone – Onsite Mobile Network PDF 305KB

Annex to the Service Schedule for BT One Phone – Onsite SIP Network PDF 305KB

Annex to the Service Schedule for BT One Phone – Private Voice Extra and Private Data Extra] PDF 395KB

BT One Phone - Flexible Caller Line Identity (CLI) Extra – Order Form PDF 290KB

 

Mobile Service (Business) - On or after 1st August 2016

BT Business Mobile Schedule to the General Terms for Customers joining and resigning from 1 April 2021 PDF 297KB

BT Business Mobile Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021 PDF 295KB

BlackBerry Specific: Annex to the BT Business Mobile Schedule PDF 168KB

On Site Transmission Equipment: Annex to the BT Business Mobile Schedule PDF 174KB

MobileIron Services Specific Terms and Conditions: Annex to the BT Business Mobile Schedule PDF 173KB

BT Mobile Manager: Annex to the BT Business Mobile Schedule PDF 159KB

Mobile Data Secure Management (Wandera) PDF 245KB

Solution Terms for 4G Office Signal Assist PDF 163KB

 

BT Field Force Automation Services

BT Field Force Automation Purchased Equipment and Software Schedule PDF 206KB

BT Field Force Automation Support Services Annex PDF 183KB

 

Other

Conditions of Sale - Mobile Devices PDF 283KB

Conditions of Supply (where Customer applies to a third party finance house or other third party for financial facilities) – Mobile Devices PDF 121KB

Conditions for the Provision of Devices for Customer Evaluation PDF 119KB

Service Schedule for BT Mobile Device, Application, Content and E-Mail Management PDF 268KB

Appendix to the Contract for BT Business Mobile Service PDF 224KB

Appendix to the Contract for BT One Phone Connect PDF 379KB


EE Mobile

EE Mobile is made up of:

- General Terms and Conditions (GTs)

- EE Mobile Schedule

- Order Form

In addition the following documents may also apply:

- Solutions Terms

- Solution Description

- Statement of Requirement

- Contract Change Note (CCN)

- EE Price Guide for Large Business

 

EE Mobile Schedule PDF 287KB

Solution Terms for 4G Public Wifi in Box PDF 182KB

Solution Terms for Additional Network Equipment PDF 175KB

Solution Terms for BlackBerry for Business PDF 168KB

Solution Terms for Complete Mobility PDF 124KB

Solution Terms for Connected Vehicle PDF 168KB

Solution Terms for Customised Apps PDF 165KB

Solution Terms for Data VPN PDF 170KB

Solution Terms for Lone Worker from EE (Peoplesafe) PDF 169KB

Solution Terms for Lone Worker SIM Only Service Plan PDF 144KB

Solution Terms for Managed MDM PDF 206KB

Solution Terms for Mobile Device Management PDF 135KB

Solution Terms for Mobile Secure Data Management (Jamf) PDF 136KB

Solution Terms for Mobile Voice VPN PDF 166KB

Solution Terms for On-site Support (Employees Transferring) PDF 159KB

Solution Terms for On-site Support (No-Employees Transferring) PDF 153KB

Solution Terms for Rapid Site PDF 226KB

Solution Terms for Samsung Knox for Enterprise PDF 216KB

Solution Terms for Service Add-Ons PDF 268KB

Solution Terms for Service Relationship Management PDF 371KB

Solution Terms for 4G Office Signal Assist (PDF 128KB)

Solution Terms for Signal Booster PDF 103KB

Solution Terms for Tailored End to End PDF 360KB

Solution Terms for Tailored Set Up PDF 256KB

Solution Terms for Total Resource (Employees Transferring) PDF 390KB

Solution Terms for Total Resource (No Employees Transferring) PDF 381KB

Ofcom General Condition 1.3 Additional Information PDF 138KB

Ofcom General Condition 1.3 Additional Information PDF 128KB

Solution Terms for NetMotion PDF 120KB

Network Services

BT Connect

BT IP Connect UK  PDF 247KB

Ethernet Connect UK PDF 402KB

BT Optical Connect  PDF 206KB

SHDS Connect PDF 235KB

BTnet (Internet Connect UK) PDF 302KB

Intelligent Cloud Solutions

Colocation (Equinix supplier only)

Colocation Services Schedule to the General Terms PDF 307KB

IT

IT Services portfolio
IT Solutions/Support

If you can't find your terms listed here, please refer to the Legacy dropdown below.

 

Conditions for BT Business Services PDF 328KB


BT PC Back Up/Security

Security and BT PC Back Up PDF 320KB


Enhanced Care

Service Schedule for BT Business Enhanced IT Support Subscription Service PDF 233KB

Service Schedule for BT Business Enhanced IT Support Server Subscription Service PDF 216KB

Service Schedule for BT Business Enhanced IT Support PC per incident Service PDF 78KB


ICT Partner Solutions

Conditions for ICT Partner Solutions PDF 219KB

Service Schedule for SAS Support Services PDF 305KB

Service Schedule for Phoenix Co-Lo Services PDF 245KB

Service Schedule for Phoenix Business Continuity Services PDF 233KB

Service Schedule for IPscape Services PDF 44KB

Annex 1 to Service Schedule for IPscape Services PDF 93KB

Service Schedule for SecureData Service PDF 384KB

Service Schedule for SecureData Websense Services PDF 40KB

Service Schedule for Applicable Hosting Services PDF 116KB

Service Schedule for Waveworks Services PDF 246KB

Service Schedule for SAS 21CN Migration Service PDF 57KB

Service Schedule for BT Cloud Unified Communications PDF 234KB

BT Managed WAN PDF 915KB

BT Secure Contact PDF 292KB


Office 365 Professional Setup

Office 365 Professional Setup Schedule to the General Terms PDF 162KB


Intelligent Assets

Intelligent Assets PDF 368KB

Intelligent Assets - applicable to orders for the Intelligent Assets Service placed on or after 29 October 2018 PDF 292KB

 

Expert Setup

Expert Setup PDF 112 KB

Managed Services

Your terms for Managed Services

The following documents make up your contract for your Managed Services:

- the General Terms;

- the Managed Services Schedule to the General Terms found here;

- either:

1) one of the underlying network products (Associated Services) set out below; or

2) for all other underlying network products, the terms can be found here or under Products on this BT Business Terms and Conditions page

- any Order; and

- the BT Price List.

 

Associated Services Annexes for Managed Service

Managed Meraki SD-WAN Annex PDF 221KB

Managed Cisco SD-WAN Annex PDF 212KB

Intelligent Connectivity with VMWare Service Annex PDF 236KB

Managed Meraki SD-LAN Annex PDF 221KB

Managed LAN & WiFi Annex PDF 163KB

Managed SD-LAN Annex PDF 268KB

BT Managed Firewall Security Service Annex PDF 350KB

CrowdStrike Service PDF 334KB

Managed Embedded Security Controls Service Annex PDF 344KB

Managed Cloud Connect Service Annex PDF 171KB

BT Managed Endpoint Security – Microsoft Service Annex PDF 232KB

Cloud Siem Annex PDF 359KB

BT Managed Service Voice - MiCloud UC & MiCloud CC Annex to the Managed Service Schedule PDF 124KB

BT Managed Cloud Security (Zscaler) Annex PDF 173KB

BT Managed Fortinet SD-WAN Annex PDF 290KB

Retail Connect

The following documents make up your contract for your Retail Connect service:

- the General Terms

- the Retail Connect Schedule to the General Terms found here;

- the Internet Out of the Cloud Schedule to the General Terms found here

- any Order; and

- the BT Price List

Other terms

Equipment
Legacy

BT Billing Analyst Elite PDF 98KB

BT Business Broadband Voice (VoIP) PDF 112KB

BT Business eSaver – Broadband, Calls and Lines PDF 306KB

BT Business Hosted VoIP (Enhanced Service) PDF 45KB

BT Business Reward PDF 257KB

BT Cloud Voice and Cloud Voice SIP-T - these terms and conditions apply to BT Cloud Voice Service (as set out in the terms and conditions) ordered on or before 13 August 2017 -  PDF 384KB

BT OneBill Online PDF 48KB

BT SIP Trunk - these terms and conditions apply to BT SIP Trunk Service (as set out in the terms and conditions) ordered on or before 13 August 2017 - PDF 163KB

Online Starter PDF 40KB


BT Business Broadband Advanced Service

Conditions for BT Business Broadband Advanced Service PDF 52KB

Service Schedule for BT Business Broadband Advanced Service PDF 37KB

Service Guarantee for BT Business Broadband Advanced Service PDF 21KB

 

BT Business Broadband

BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customer joining and resigning prior to 28 March 2022 (if ordered between 1 September 2021 and 27 March 2022) PDF 325KB

BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms (if ordered between 4 February 2019 and 31 May 2021) PDF 253KB

BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete Wi-Fi and Hybrid Backup (if ordered between 1 June and 31 August 2021)  PDF 305KB

BT Business Broadband Schedule to the General Terms (if ordered before 4 February 2019) PDF 305KB

Value Added Services Annex to the BT Business Broadband Schedule (if ordered between 10 April 2017 and 25 November 2018) PDF 264KB

Value Added Services Annex to the BT Business Broadband Schedule (before 10 April 2017) PDF 178KB

 

BT Office Anywhere

Service Schedule for BT Office     Anywhere PDF 367KB

Microsoft Office 365 offered by BT – Annex to Service Schedule – Service Level Agreement PDF 132KB


BT One Phone Connect

Service schedule for BT One Phone Connect PDF 333KB

Annex to the Service Schedule for BT One Phone Connect – BT One Phone Coverage Solutions  PDF 78KB

Annex to the Service Schedule for BT One Phone Connect – Private Voice Extra & Private Data Extra PDF 84KB

 

Domains and Web Hosting

Online Starter Kit for Office 365 (On or After 13th July 2015) PDF 340KB

Web Consult & Build Service Schedule PDF 61KB

Service Schedule for Starter and Professional Packs PDF 163KB

BT WebWorld PDF 99KB


IT Support Manager

BT Business IT Site Manager Subscription Service PDF 319KB

BT Business IT Support Manager pay per use on-site Service PDF 142KB

BT Business IT Support Manager PC Incident Service PDF 137KB

BT Business IT Support Manager PC Subscription Service PDF 144KB

BT Business IT Support Manager Server per incident Service PDF 121KB

BT Business IT Support Manager Server Subscription Service PDF 127KB

BT Business IT Manager On-Site Repair Subscription Service PDF 178KB


Microsoft Office 365 Small Business and Microsoft Office 365 Small Business Premium offered by BT (before 5 March 2018) -

Conditions for BT Business Services PDF 194KB

Service Schedule for Microsoft Office 365 Small Business/Microsoft Office 365 Business Essentials offered by BT and Microsoft Office 365 Small Business Premium/Microsoft Office 365 Business Premium offered by BT PDF 298KB

Charges Schedule for Microsoft Office 365 Small Business offered by BT and Microsoft® Office 365 Small Business Premium offered by BT PDF 179KB - Applicable to new customers entering into contracts on or after 10th October 2011

Charges Schedule for Microsoft Office 365 Small Business offered by BT PDF 144KB - Applicable to customers whose BT email service was upgraded and moved to a Microsoft platform during the period 10th October 2011 through to mid-2013

Microsoft Office 365 Small Business offered by BT – Annex to Service Schedule – Service Level Agreement PDF 83KB


Mobile Service - Standard Tariffs - applies prior to 15.11.10

Mobile Service Main Conditions PDF 206KB

BT Talk Time Terms and Conditions PDF 85KB 

Business Circle Complete Terms and Conditions PDF 73KB 

Blackberry Internet Service (with or without Satellite Navigation) Terms and Conditions PDF 84KB

BT Business Mobile Broadband Terms and Conditions PDF 86KB


Mobile Service (Business) - Pre 19th May 2014

Service Schedule for BT Business Mobile Service PDF 371KB

Annex to the Service Schedule for BT Business Mobile Service PDF 214KB


Mobile Service (Business) - On or after 19th May 2014

Service Schedule for BT Business Mobile Service PDF 474KB

Annex to the Service Schedule for BT Business Mobile Service PDF 231KB


Mobile Service - Selector (Business)

Conditions for Business Mobile Services PDF 304KB

Service Schedule for Voice, Business Circle, Business Circle Complete, Data, Blackberry Services, BT Signal Assist PDF 322KB

Service Schedule for BT Autobalance PDF 85KB

Service Schedule for BT Datazone PDF 25KB

Service Schedule for BT Business Mobile Broadband PDF 98KB

 

Other

Analogue Presented MAC Vision Circuits PDF 36KB

Analogue Presented PAL Vision Circuits PDF 36KB

BT Broadlook Vision Circuits PDF 37KB

BT Chargecard Service PDF 169KB

BT DQC118xxx Service PDF 60KB

BTnet VPN Star PDF 36KB

Cardway 2000 Service Conditions PDF 32KB

Cardway 2000 Service Schedule PDF 22KB

Maintenance of Equipment Conditions  PDF 243KB

Maintenance of Equipment Service Schedule  PDF 152KB

Maintenance of Equipment - Customer Service Compensation Scheme – Annex  PDF 190KB

UK Maintenance Service – Standard Care, Business Care & Business Premium Care PDF 336KB

Other (including Conditions of Sale)

Analogue Pool Contract PDF 124KB

Audio Broadcast Network Services PDF 110KB

Bespoke High Bandwidth Private Service PDF 200KB

BT Inbound Contact UK Conditions

BT Closed Circuit Television Service PDF 238KB

BT L–Band Relay Service PDF 111KB

BT MediaNet 2000 PDF 79KB

BT Prime Service PDF 34KB

BT Redcare View PDF 206KB

BT Security Advisory Service PDF 133KB

BT Select Services PDF 70KB

BT VoIP Services PDF 95KB

Bureaufax and Telex Bureau Services PDF 26KB

Citysure and Circuitsure PDF 189KB

Conversion Tariff (between ITU-R Recommendation BT.601 (270 Mbit/s) and PAL PDF 34KB

Conversion Tariff (between ITU-R Recommendation BT.601 (270Mbit/s) and SDV) PDF 37KB

Customer Controlled Services PDF 22KB

Digital Video Broadband (DVB) ASI Non-resilient Service PDF 78KB

Digital Video Broadband (DVB) ASI Resilient Service PDF 69KB

Digital Video Storage Service PDF 197KB

EPS81, EPS82, EPS83, EPS84 and EPS 98 Services PDF 34KB

Facility Line Circuits (1, 3, 5 year Minimum Term contracts only) PDF 34KB

Facility Line Circuits (10 year) Service PDF 146kb

Featurenet Service PDF 150KB

MusicLine 2000 Services PDF 34KB

MusicLine One Service PDF 34KB

Netstream Corporate/Enterprise Conditions PDF 348KB

NetStream Corporate/Enterprise Schedule 1 - Opening Contract Details PDF 16KB

NetStream Corporate/Enterprise Schedule 2 - Opening Inventory PDF 15KB

NetStream Corporate/Enterprise Schedule 3 - Record of Contract Changes PDF 67KB

One Cloud iComms PDF 211KB

Private Services PDF 495KB

Sale – BT Conditions of Sale PDF 307KB

Search Marketing  PDF 199KB

Serial Digital Interface (SDI) Access Point PDF 34KB

Serial Digital Interface (SDV) Vision Circuits PDF 34KB

Software Resale PDF 244KB

Supply – Financing PDF 147KB

Telephone Service from a BT Payphone PDF 30KB

TimeScale Service PDF 97KB

VoIP Calls Commitment Scheme PDF 33KB

Trial Terms and Conditions

BT's registered office address changed to 1 Braham Street, London, E1 8EE on 1 January 2022.  You may find our old address still referenced in some of the legacy terms below, but please use our new address.