On this page you’ll find links to the terms for some of our business products and services. To make them easier to find we’ve grouped them together under headings such as Lines, Broadband and Mobile.

You can view a summary of any new terms, or material changes to your terms that will come into effect shortly under the “Changes to terms” heading below. The most recent entries are set out at the top of the list.

Please note that supplementary terms are set out in the BT Price List and they may form part of the contract for the relevant product or service.

Any amendments to the BT Price List will be published in the BT Price List.

Notification to Ofcom

You can also view any new or amended terms for regulated products and services that have been notified to Ofcom.

Changes to terms

Material changes to your contract will be set out below:

Changes to our terms following implementation of GDPR PDF 109KB

General terms

These General Terms apply to your contract unless we:

say otherwise in the entry for your service on this website or in your other contract documents; or
we provide you with a different set of standard terms.

General Terms PDF 366KB

Broadband and internet

If you can't find your terms listed here, please refer to the Legacy dropdown below.

BT Business Broadband

The contract for customers ordering BT Business Broadband products on or after 15th September 2014 is made up of:

the General Terms – which you can find under the General Terms sub menu above;

the BT Business Broadband Schedule to the General Terms – which you can find below;

Value Added Services Annex to the BT Business Broadband Schedule – which you can find below and is dependent on whether you ordered a Service before or after 10 April 2017;

any Order; and

the BT Price List.

BT Business Broadband Schedule to the General Terms PDF 739KB

BT Business Broadband, Superfast and Ultrafast Schedule to the General Terms PDF 414KB

Value Added Services Annex to the BT Business Broadband Schedule (on or after 10 April 2017) PDF 313KB

Value Added Services Annex to the BT Business Broadband Schedule (before 10 April 2017) PDF 300KB

Value Added Services Annex for BT Business Broadband, Superfast and Ultrafast Schedule PDF 309KB

Please note that the Charges Schedule is no longer used. All information previously contained in the Charges Schedule is now at Section 52, Part 6 of the BT Price List. The Customer Service Compensation Scheme is contained at Part C of the BT Business Broadband Schedule


BT Bundles

The bundle terms below apply if you have ordered a bundled service that consists of any of the following - BT Business Broadband, BT Business Call Essentials and BT Business Services (Telephone Service - PSTN).

Bundle Terms PDF 272KB


BT Business Total Broadband products

BT Business Total Broadband products are not available for new supply from 15 September 2014. The following terms and conditions apply to BT Business Total Broadband products (“legacy broadband products”) (as set out in the terms and conditions) ordered on or before 14 September 2014.

Conditions for BT Business Services PDF 243KB

Service Schedule for BT Business Broadband Access Service PDF 253KB

Charges Schedule for BT Business Broadband Access Service PDF 200KB - Please note that the Charges Schedule is no longer used. All information contained in the Charges Schedule is now at Section 52, Part 6 of the BT Price List

Charges Schedule for Legacy BT Business Broadband Access Services PDF 394KB - BT Business Broadband Access Service also apply - Please note that the Charges Schedule is no longer used. All information contained in the Charges Schedule is now at Section 52, Part 6 of the BT Price List

Customer Service Compensation Scheme PDF 269KB - This Scheme and terms apply only to customers who ordered the legacy products on or after 30 October 2010.

Traffic management PDF 316KB

Acceptable use policy


Mobile Broadband

Conditions for BT Business Services PDF 174KB

Service Schedule for BT Business Mobile Service PDF 371KB

Annex to the Service Schedule for BT Business Mobile Service PDF 214KB


BTnet Leased Line

Conditions and Service Schedule for BTnet (also marketed as Internet Connect UK) PDF 381KB

Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BTnet Security PDF 305KB

Annex to the Service Schedule for BTNet (also marketed as Internet Connect UK) - BT Assure DoS PDF 0.99MB 

Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) Gigabit Broadband Voucher Scheme PDF 112MB


BT Business Email

Business Email Lite powered by Microsoft® Office 365 PDF 933KB

BT Business Lite Web Hosting and Business Email Lite powered by Microsoft® Office 365 PDF 1.25MB

Service Schedule for BT Office Anywhere PDF 367KB

Microsoft Office 365 offered by BT – Annex to Service Schedule – Service Level Agreement PDF 131KB


Voice services

0800/0844 number rental is subject to BT Inbound Contact UK Conditions

Contract for BT Business Service (BT IP Trunk) - Main Conditions PDF 114KB

BT Business BT IP Trunk Service Schedule PDF 93KB

Calls and lines

Your terms for our Calls and Lines Services

These services are: PSTN, ISDN, Featureline, Featureline Compact, Featureline Corporate and Embark. 

The services allow you to make and receive calls. Featureline, Featureline Compact, Featureline Corporate and Embark provide additional functionality including call-handling features and network features. The following documents make up your contract for these services:

- the BT Business Services – Telephone Service – Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms – which you can find below;

- any Order;

- the BT Price List; and

- the General Terms, unless we:
say otherwise in your other contract documents; or
we provide you with a different set of standard terms.  

You can find the Customer Compensation Scheme in Part C of the schedule and this sets out the Service Care Levels that apply to the different Calls and Lines services.  

You may be able to include your Calls and Lines services in a Calls and Lines Package – please see the Calls and Lines Packages entry for more information.

BT Business Services – Telephone Service – Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms PDF 354KB

BT Call Tracker PDF 243KB

Calls and/or lines packages

If you can't find your terms listed here, please refer to the Legacy dropdown below.

Your terms for our Calls and/or Lines Packages  

These packages allow customers to consolidate spend on specified services including Calls and Lines services.  

Benefits may include capped or discounted calls.  

To obtain the benefits the customer may have to commit to a level of spend and a Minimum Period of Service. Details for each Calls and Lines Package including:  

- which services can be included;  

- the benefits; and 

- the commitments that apply,  

are set out in the relevant Annex and Section 56 of the BT Price List.

The following documents make up your contract for the Calls and Lines Packages: 

- the Calls and Lines Packages Schedule to the General Terms – which you can find below;  

- the Annex to the Calls and Lines Packages Schedule for the specific Calls and Lines Package – which you can find below;  

- any Order;

- the BT Price List; and  

- the General Terms, unless we:  

say otherwise in your other contract documents; or

we provide you with a different set of standard terms.  

The services included within the Calls and Lines Package are provided under the separate contracts that apply to those services.  

Calls and Lines Packages Schedule to the General Terms PDF 291KB

BT Accumulate PDF 276KB

BT Business Call Essentials PDF 272KB

BT Business Complete PDF 276KB

BT Business Flex PDF 272KB

BT Business One Plan PDF 282KB

BT Business Plan (Customer Based and Lite) PDF 279KB

BT Customer Commitment PDF 272KB

BT Premier Value PDF 275KB

IP Communications

If you can't find your terms listed here, please refer to the Legacy dropdown below.

Your terms for IP Comms.

These services allow customers to make and receive calls over the internet.

BT Cloud Phone

The following documents make up your contract for BT Cloud Phone Service:

- the General Terms;

- BT Cloud Phone Schedule to the General Terms; 

- the RingCentral Development Platform Annex;

- any Order; and

- the BT Price List.

BT Cloud Phone Schedule PDF 391KB

RingCentral Development Platform Annex PDF 286KB


BT Cloud Voice

The following documents make up your contract for BT Cloud Voice:

- Conditions for BT Business Services;

- Service Schedule for BT Cloud Voice; and

- BT Applications Software Licence Agreement.

Conditions for BT Business Services PDF 328KB

Service Schedule for BT Cloud Voice PDF 297KB

BT Cloud Voice desktop application PDF 124KB

BT Cloud Voice mobile application PDF 124KB - these terms apply to any customer who has purchased MiCloud Service. You can find a copy of your General Terms in Large Business and Public Sector

MiCloud and MiCloud Advance PDF 340KB - These terms apply to any customer who has purchased the MiCloud and MiCloud Advance Service. You can find a copy of your General Terms under the Large Business and Public Sector tab on the Terms of Agreement page.

Legacy

BT Billing Analyst Elite PDF 98KB

BT Business Broadband Voice (VoIP) PDF 112KB

BT Business eSaver – Broadband, Calls and Lines PDF 306KB

BT Business Hosted VoIP (Enhanced Service) PDF 45KB

BT Business Reward PDF 257KB

BT Cloud Voice and Cloud Voice SIP-T - these terms and conditions apply to BT Cloud Voice Service (as set out in the terms and conditions) ordered on or before 13 August 2017 -  PDF 384KB

BT OneBill Online PDF 48KB

BT SIP Trunk - these terms and conditions apply to BT SIP Trunk Service (as set out in the terms and conditions) ordered on or before 13 August 2017 - PDF 163KB

Online Starter PDF 40KB


BT Business Broadband Advanced Service

Conditions for BT Business Broadband Advanced Service PDF 52KB

Service Schedule for BT Business Broadband Advanced Service PDF 37KB

Service Guarantee for BT Business Broadband Advanced Service PDF 21KB


BT Office Anywhere

Service Schedule for BT Office Anywhere PDF 367KB

Microsoft Office 365 offered by BT – Annex to Service Schedule – Service Level Agreement PDF 132KB


BT One Phone Connect

Service Schedule for BT One Phone Connect PDF 333KB

Annex to the Service Schedule for BT One Phone Connect – BT One Phone Coverage Solutions  PDF 78KB

Annex to the Service Schedule for BT One Phone Connect – Private Voice Extra & Private Data Extra PDF 84KB

 

Domains and Web Hosting

Online Starter Kit for Office 365 (On or After 13th July 2015) PDF 340KB

Web Consult & Build Service Schedule PDF 61KB

Service Schedule for Starter and Professional Packs PDF 163KB

BT WebWorld PDF 99KB


IT Support Manager

BT Business IT Site Manager Subscription Service PDF 319KB

BT Business IT Support Manager pay per use on-site Service PDF 142KB

BT Business IT Support Manager PC Incident Service PDF 137KB

BT Business IT Support Manager PC Subscription Service PDF 144KB

BT Business IT Support Manager Server per incident Service PDF 121KB

BT Business IT Support Manager Server Subscription Service PDF 127KB

BT Business IT Manager On-Site Repair Subscription Service PDF 178KB


Microsoft Office 365 Small Business and Microsoft Office 365 Small Business Premium offered by BT (before 5 March 2018) -

Conditions for BT Business Services PDF 194KB

Service Schedule for Microsoft Office 365 Small Business/Microsoft Office 365 Business Essentials offered by BT and Microsoft Office 365 Small Business Premium/Microsoft Office 365 Business Premium offered by BT PDF 298KB

Charges Schedule for Microsoft Office 365 Small Business offered by BT and Microsoft® Office 365 Small Business Premium offered by BT PDF 179KB - Applicable to new customers entering into contracts on or after 10th October 2011

Charges Schedule for Microsoft Office 365 Small Business offered by BT PDF 144KB - Applicable to customers whose BT email service was upgraded and moved to a Microsoft platform during the period 10th October 2011 through to mid-2013

Microsoft Office 365 Small Business offered by BT – Annex to Service Schedule – Service Level Agreement PDF 83KB


Mobile Service - Standard Tariffs - applies prior to 15.11.10

Mobile Service Main Conditions PDF 206KB

BT Talk Time Terms and Conditions PDF 85KB 

Business Circle Complete Terms and Conditions PDF 73KB 

Blackberry Internet Service (with or without Satellite Navigation) Terms and Conditions PDF 84KB

BT Business Mobile Broadband Terms and Conditions PDF 86KB


Mobile Service (Business) - Pre 19th May 2014

Service Schedule for BT Business Mobile Service PDF 371KB

Annex to the Service Schedule for BT Business Mobile Service PDF 214KB


Mobile Service (Business) - On or after 19th May 2014

Service Schedule for BT Business Mobile Service PDF 474KB

Annex to the Service Schedule for BT Business Mobile Service PDF 231KB


Mobile Service - Selector (Business)

Conditions for Business Mobile Services PDF 304KB

Service Schedule for Voice, Business Circle, Business Circle Complete, Data, Blackberry Services, BT Signal Assist PDF 322KB

Service Schedule for BT Autobalance PDF 85KB

Service Schedule for BT Datazone PDF 25KB

Service Schedule for BT Business Mobile Broadband PDF 98KB

Other

Analogue Presented MAC Vision Circuits PDF 36KB

Analogue Presented PAL Vision Circuits PDF 36KB

BT Broadlook Vision Circuits PDF 37KB

BT Chargecard Service PDF 169KB

BT DQC118xxx Service PDF 60KB

BTnet VPN Star PDF 36KB

Cardway 2000 Service Conditions PDF 32KB

Cardway 2000 Service Schedule PDF 22KB

Mobile services

If you can't find your terms listed here, please refer to the Legacy dropdown above.

Please note that BT Mobile and EE Mobile are provided under separate terms. If you’ve bought a service from BT under the BT Mobile Schedule to the General Terms or a Service from BT under the EE Mobile Schedule to the General Terms, the relevant terms can be below.

BT Mobile

Your terms for BT Business Mobile Service

The following documents make up your contract for BT Business Mobile Service:

- the schedule and annexes that you can find below:

- BT Business Mobile Schedule to the General Terms;

- BlackBerry Annex to the BT Business Mobile Schedule - this applies if you have ordered BlackBerry Enterprise Server, BlackBerry Enterprise Service 12, BlackBerry Internet Service and BlackBerry Enterprise Server Express;

- On Site Transmission Equipment Annex to the BT Business Mobile Schedule - this applies if you have ordered any On Site Transmission Equipment;

- MobileIron Services Annex to the BT Business Mobile Schedule - this applies if you have ordered any MobileIron On-Premises Services or MobileIron Cloud Services:

- any Statement of Requirements where you have ordered On Site Transmission Equipment;

- any Charges Schedule;

- any Order;

- the BT Price List

- The General Terms which you can find:

- If you have received a Charges Schedule at: General Terms on Global Services

- If you have not received a Charges Schedule at: General Terms dropdown above

Main Conditions – Conditions for BT Business Services PDF 174KB

BT One Phone SME

BT One Phone SME Schedule to the General Terms  PDF 447KB

SIP Networks Annex to the BT One Phone SME Schedule PDF 291KB

Convergence Services Annex to the BT One Phone SME Schedule PDF 289KB

BlackBerry Annex to the BT One Phone SME Schedule PDF 300KB

MobileIron Cloud Service Annex to the BT One Phone SME Schedule PDF 310KB

One Phone Portal Annex to the BT One Phone SME Schedule PDF 291KB

Onsite Mobile Networks Annex to the BT One Phone SME Schedule PDF 280KB

Private Voice and Data Extra Annex to the BT One Phone SME Schedule PDF 289KB

Signal Assist Annex to the BT One Phone SME Schedule PDF 268KB

Recording Extra Annex to the BT One Phone SME Schedule PDF 274KB


BT One Phone (this may be referred to as BT One Phone Corporate)

BT One Phone Schedule to the General Terms PDF 495KB

SIP Networks Annex to the BT One Phone Schedule PDF 299KB

Convergence Services Annex to the BT One Phone Schedule PDF 298KB

BlackBerry Annex to the BT One Phone Schedule PDF 311KB

MobileIron Cloud Service Annex to the BT One Phone Schedule PDF 327KB

One Phone Portal Annex to the BT One Phone Schedule PDF 299KB

Onsite Mobile Networks Annex to the BT One Phone Schedule PDF 284KB

Private Voice and Data Extra Annex to the BT One Phone Schedule PDF 299KB

Signal Assist Annex to the BT One Phone Schedule PDF 272KB

Recording Extra Annex to the BT One Phone Schedule PDF 281KB


BT One Phone Office and Professional

Service Schedule for BT One Phone PDF 436KB

Service Schedule for BT One Phone – on or after 1 December 2017 PDF 436KB

Annex to the Service Schedule for BT One Phone – BlackBerry PDF 331KB

Annex to the Service Schedule for BT One Phone – MobileIron Cloud Service PDF 331KB

Annex to the Service Schedule for BT One Phone – for the BT One Phone Portal PDF 289KB

Annex to the Service Schedule for BT One Phone – BT Signal Assist PDF 278KB

Annex to the Service Schedule for BT One Phone – Recording Extra PDF 210KB

Annex to the Service Schedule for BT One Phone – Onsite Mobile Network PDF 305KB

Annex to the Service Schedule for BT One Phone – Onsite SIP Network PDF 305KB

Annex to the Service Schedule for BT One Phone – Private Voice Extra and Private Data Extra] PDF 395KB

BT One Phone - Flexible Caller Line Identity (CLI) Extra – Order Form PDF 290KB


Mobile Service (Business) - On or after 1st August 2016

BT Business Mobile Schedule to the General Terms PDF 363KB

BlackBerry Specific: Annex to the BT Business Mobile Schedule PDF 275KB

On Site Transmission Equipment: Annex to the BT Business Mobile Schedule PDF 314KB

MobileIron Services Specific Terms and Conditions: Annex to the BT Business Mobile Schedule PDF 315KB

 

BT Field Force Automation Services

BT Field Force Automation Purchased Equipment and Software Schedule PDF 358KB

BT Field Force Automation Support Services Annex PDF 323KB


Other

Conditions of Sale - Mobile Devices PDF 283KB

Conditions of Supply (where Customer applies to a third party finance house or other third party for financial facilities) – Mobile Devices PDF 121KB

Conditions for the Provision of Devices for Customer Evaluation PDF 119KB

Service Schedule for BT Mobile Device, Application, Content and E-Mail Management PDF 268KB

Appendix to the Contract for BT Business Mobile Service PDF 224KB

Appendix to the Contract for BT One Phone Connect PDF 379KB


EE Mobile

EE Mobile is made up of:

- General Terms and Conditions (GTs)

- EE Mobile Schedule

- Order Form

In addition the following documents may also apply:

- Solutions Terms

- Solution Description

- Statement of Requirement

- Contract Change Note (CCN)

- EE Price Guide for Large Business  

EE Mobile Schedule PDF 413KB

Solution Terms for 4G Public Wifi in Box PDF 391KB

Solution Terms for Additional Network Equipment PDF 655KB

Solution Terms for Connected Vehicle PDF 373KB

Solution Terms for Customised Apps PDF 302KB

Solution Terms for Lone Worker from EE (Peoplesafe) PDF 377KB

Solution Terms for Lone Worker SIM Only Service Plan PDF 272KB

Solution Terms for Mobile Device Management PDF 387KB

Solution Terms for Mobile Voice VPN PDF 375KB

Solution Terms for On-site Support (Employees Transferring) PDF 293KB

Solution Terms for On-site Support (No-Employees Transferring) PDF 284KB

Solution Terms for Rapid Site PDF 281KB

Solution Terms for Service Add-Ons PDF 268KB

Solution Terms for Service Relationship Management PDF 371KB

Solution Terms for Signal Booster PDF 274KB

Solution Terms for Tailored End to End PDF 360KB

Solution Terms for Tailored Set Up PDF 256KB

Solution Terms for Total Resource (Employees Transferring) PDF 390KB

Solution Terms for Total Resource (No Employees Transferring) PDF 381KB

Ofcom General Condition 9.2 Additional Information PDF 348KB

Other (including Conditions of Sale)

Analogue Pool Contract PDF 124KB

Audio Broadcast Network Services PDF 110KB

Bespoke High Bandwidth Private Service PDF 200KB

BT Inbound Contact UK Conditions

BT Closed Circuit Television Service PDF 5.30MB

BT L–Band Relay Service PDF 111KB

BT MediaNet 2000 PDF 79KB

BT Prime Service PDF 34KB

BT Redcare View PDF 0.98MB

BT Select Services PDF 70KB

BT VoIP Services PDF 95KB

Bureaufax and Telex Bureau Services PDF 26KB

Citysure and Circuitsure PDF 189KB

Conversion Tariff (between ITU-R Recommendation BT.601 (270 Mbit/s) and PAL PDF 34KB

Conversion Tariff (between ITU-R Recommendation BT.601 (270Mbit/s) and SDV) PDF 37KB

Customer Controlled Services PDF 22KB

Digital Video Broadband (DVB) ASI Non-resilient Service PDF 78KB

Digital Video Broadband (DVB) ASI Resilient Service PDF 69KB

Digital Video Storage Service PDF 2.69MB

EPS81, EPS82, EPS83, EPS84 and EPS 98 Services PDF 34KB

Facility Line Circuits (1, 3, 5 year Minimum Term contracts only) PDF 34KB

Facility Line Circuits (10 year) Service PDF 146kb

Featurenet Service PDF 150KB

Maintenance of Equipment Conditions  PDF 243KB

Maintenance of Equipment Service Schedule  PDF 152KB

Maintenance of Equipment - Customer Service Compensation Scheme – Annex  PDF 190KB

MusicLine 2000 Services PDF 34KB

MusicLine One Service PDF 34KB

Netstream Corporate/Enterprise Conditions PDF 348KB

NetStream Corporate/Enterprise Schedule 1 - Opening Contract Details PDF 16KB

NetStream Corporate/Enterprise Schedule 2 - Opening Inventory PDF 15KB

NetStream Corporate/Enterprise Schedule 3 - Record of Contract Changes PDF 67KB

One Cloud iComms PDF 211KB

Private Services PDF 495KB

Sale – BT Conditions of Sale PDF 307KB

Serial Digital Interface (SDI) Access Point PDF 34KB

Serial Digital Interface (SDV) Vision Circuits PDF 34KB

Supply – Financing PDF 147KB

Telephone Service from a BT Payphone PDF 30KB

TimeScale Service PDF 97KB

UK Maintenance Service – Standard Care, Business Care & Business Premium Care PDF 336KB

VoIP Calls Commitment Scheme PDF 33KB