Our business customer contracts are set up into three main parts to make it easy for you to understand. The first part of your contract is the General Terms that are general to all of Business’ standard products.
General Terms - (these terms and conditions apply to Services on or after 1 May 2024) PDF 260KB
These General Terms apply to your contract unless we say otherwise in the entry below for your service on this website or in your other contract documents; or we provide you with a different set of standard terms.
We also have some other important information and terms that apply to BT's standard products. Please click on the links below for information and terms for your product, GDPR, our privacy policy and your compliance obligations:
GDPR
Please see the link below for GDPR information for Products and FAQs for Business Customers
The GDPR clause below applies to customers who signed up to our terms before 25 May 2018 and FAQs and Product Info
BT's Privacy Policy
Compliance Obligations and Acceptable Use Policy
This BT Business Acceptable Use Policy applies to all BT products that you use for business and forms part of your contract with us unless specifically stated otherwise in the contract.
You can view a summary of any new terms, or material changes to your terms that will come into effect shortly under the “Changes to terms” heading below. The most recent entries are set out at the top of the list.
Please note that supplementary terms are set out in the BT Price List and they may form part of the contract for the relevant product or service.
Any amendments to the BT Price List will be published in the BT Price List.
If you cannot find your business product below, further related information can be found on our Global Business Terms and Conditions page.
Notification to Ofcom
You can also view any new or amended terms for regulated products and services that have been notified to Ofcom.
Changes to terms
Changes to BT Business terms
We're updating some of our terms and conditions from 1 June 2022 due to new Ofcom regulations designed to improve your rights where we make changes to your service.
We're updating the BT General Terms and the following product terms: BT Business Broadband, Calls and lines, BT Cloud Phone, BT Cloud Work, BT Cloud Voice Express, BT Business Mobile and BT One Phone. The updated terms will be published below on 1 June.
We've summarised the key changes on the following page, where you can also find a copy of the clause that will be incorporate into our legacy terms for the products listed above.
Non-material changes to Purchased Equipment terms effective from 1st January 2021 can be found here.
BT Cloud Phone and Cloud Work terms: End User Licence Terms (“EULA”) have been added as an Annex to the BT Cloud Phone and Cloud Work Schedules to the General Terms and apply to all new and existing customers of these services. In order to use the BT Cloud Phone Service or Cloud Work Service customers must comply with the EULA. The EULA constitutes a binding agreement between RingCentral UK Limited (or its designated Affiliate) and you. The RingCentral EULA for BT Cloud Phone and for Cloud Work can be found here.
Material changes to your contract will be set out below:
There are currently no notifications for material changes to your contract.
Special offers
Current offers
Business Apps
BT Business apps terms
Microsoft Office 365 and Microsoft Office Cloud Services offered by BT (this schedule applies to Microsoft Online Service Subscriptions purchased after 1 March 2022) PDF 449KB
Service Schedule for BT Device Protection by Symantec PDF 193KB
Microsoft Office 365 and Microsoft Office Cloud Services offered by BT (this schedule applies to Microsoft Online Service Subscriptions purchased before 1 March 2022) PDF 215KB
Website Builder - Annex to My BT Business Account PDF 120KB
Business Antivirus Protection PDF 169KB
Terms of Use - My BT Business Account and BT Business Apps PDF 158KB
Billing
Billing and analysis services
If you can't find your terms listed here, please refer to the Legacy dropdown below.
Conditions for BT Business Services PDF 313KB
BT Billing Analyst PDF 102KB
BT Billing Gateway Service PDF 99KB
BT Business Paper-Free Billing PDF 48KB
Conditions for BT OneBill Online PDF 103KB
Terms of use for My BT Business Account PDF 484KB
Service Schedule for My BT Business Account - My Bill and Analytics PDF 277KB
Products
Broadband and internet
If you can't find your terms listed here, please refer to the Legacy dropdown below.
BT Business Broadband
The contract for customers ordering BT Business Broadband products on or after 2nd April 2024 is made up of:
the General Terms - which you can find under the General Terms sub menu above;
the BT Business Broadband Schedule to the General Terms or the BT Business Broadband Ultra Broadband Schedule to the General Terms (depending on which BT Business Broadband product you have taken) - you can find the latest terms below. If you ordered your BT Business Broadband before 2 April 2024 please refer to the Legacy dropdown below for your terms which may include the Value Added Services Annex and Next Day Connection Annex, if applicable.
any Order Form; and
the BT Price List.
BT Business Broadband Ultra Broadband Schedule to the General Terms PDF 349KB
Please note that the Charges Schedule is no longer used. All information previously contained in the Charges Schedule is now at Section 52, Part 6 of the BT Price List. The Customer Service Compensation Scheme is contained at Part C of the BT Business Broadband Schedule
Broadband One
BT Broadband One PDF 311KB
BT Bundles
The bundle terms below apply if you have ordered a bundle service that consists of any of the following - BT Business Broadband, BT Business Call Essentials, BT Cloud Voice Express and BT Business Services (Telephone Service - PSTN).
Bundle Terms PDF 115KB
The bundle terms below apply if you have ordered the Flexible Worker Bundle
Flexible Worker Bundle Terms PDF 98KB
BT Business Total Broadband products
BT Business Total Broadband products are not available for new supply from 15 September 2014. The following terms and conditions apply to BT Business Total Broadband products (“legacy broadband products”) (as set out in the terms and conditions) ordered on or before 14 September 2014.
Conditions for BT Business Services PDF 268KB
Service Schedule for BT Business Broadband Access Service PDF 238KB
Please note that the Charges Schedule is no longer used. All information previously contained in the Charges Schedule is now at Section 52, Part 6 of the BT Price List.
Customer Service Compensation Scheme PDF 334KB - This Scheme and terms apply only to customers who ordered the legacy products on or after 30 October 2010.
Traffic management PDF 316KB
Mobile Broadband
Conditions for BT Business Services PDF 174KB
Service Schedule for BT Business Mobile Service PDF 371KB
Annex to the Service Schedule for BT Business Mobile Service PDF 214KB
BTnet Leased Line
Service Schedule for BTnet (also marketed as Internet Connect UK) PDF 302KB
Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BTnet Security PDF 208KB
BT Business Email
Business Email Lite powered by Microsoft® Office 365 PDF 220KB
BT Business Lite Web Hosting and Business Email Lite powered by Microsoft® Office 365 PDF 204KB
Service Schedule for BT Office Anywhere PDF 367KB
Microsoft Office 365 offered by BT – Annex to Service Schedule – Service Level Agreement PDF 131KB
Voice services
0800/0844 number rental is subject to BT Inbound Contact UK Conditions
Contract for BT Business Service (BT IP Trunk) - Main Conditions PDF 114KB
Calls and lines
Your terms for our Calls and Lines Services
These services are: PSTN, ISDN, Featureline, Featureline Compact, Featureline Corporate and Embark.
The services allow you to make and receive calls. Featureline, Featureline Compact, Featureline Corporate and Embark provide additional functionality including call-handling features and network features. The following documents make up your contract for these services:
- the BT Business Services – Telephone Service – Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms – which you can find below;
- any Order;
- the BT Price List; and
- the General Terms, unless we:
say otherwise in your other contract documents; or
we provide you with a different set of standard terms.
You can find the Customer Compensation Scheme in Part C of the schedule and this sets out the Service Care Levels that apply to the different Calls and Lines services.
You may be able to include your Calls and Lines services in a Calls and Lines Package – please see the Calls and Lines Packages entry for more information.
Pre-Digital Phone Line Service
The following documents make up your contract for this service:
- the Pre-Digital Phone Line Service Schedule to the General Terms - which you can find below;
- any Order;
- the BT Price List; and
- the General Terms, unless we:
say otherwise in your other contract documents; or
we provide you with a different set of standard terms.
Pre-Digital Phone Line Service Schedule to the General Terms PDF 223KB
Calls and/or lines packages
If you can't find your terms listed here, please refer to the Legacy dropdown below.
Your terms for our Calls and/or Lines Packages
These packages allow customers to consolidate spend on specified services including Calls and Lines services.
Benefits may include capped or discounted calls.
To obtain the benefits the customer may have to commit to a level of spend and a Minimum Period of Service. Details for each Calls and Lines Package including:
- which services can be included;
- the benefits; and
- the commitments that apply,
are set out in the relevant Annex and Section 56 of the BT Price List.
The following documents make up your contract for the Calls and Lines Packages:
- the Calls and Lines Packages Schedule to the General Terms – which you can find below;
- the Annex to the Calls and Lines Packages Schedule for the specific Calls and Lines Package – which you can find below;
- any Order;
- the BT Price List; and
- the General Terms, unless we:
say otherwise in your other contract documents; or
we provide you with a different set of standard terms.
The services included within the Calls and Lines Package are provided under the separate contracts that apply to those services.
Calls and Lines Packages Schedule to the General Terms PDF 160KB
BT Accumulate PDF 146KB
BT Business Call Essentials PDF 98KB
BT Business Complete PDF 103KB
BT Business Flex PDF 272KB
BT Business One Plan PDF 111KB
BT Business Plan (Customer Based and Lite) PDF 149KB
BT Customer Commitment PDF 144KB
BT Premier Value PDF 145KB
BT Smartnumbers PDF 204KB
Domains and web hosting
If you can't find your terms listed here, please refer to the Legacy dropdown below.
Conditions for BT Business Services PDF 112KB
Service Schedule for Starter and Professional Packs PDF 163KB
Service Schedule for EasyStoreMaker PDF 100KB
Domain Name Terms & Conditions PDF 258KB
Web Hosting & PC Security Bundle Terms & Conditions PDF 65KB
Web Hosting with BT PC Security & PC Back Up Bundles Terms & Conditions PDF 67KB
Service schedule for Internet Services Bundles PDF 88KB
BT Business Lite Web Hosting and Business Email Lite powered by Microsoft® Office 365 PDF 1.25MB
Marketing solutions
Service Schedule for BT Web Starter PDF 381KB
Service Schedule for BT Web Manager PDF 285KB
Service Schedule for BT Web Expert PDF 285KB
Service Schedule for BT Search Marketing PDF 169KB
Service Schedule for BT Website Manager PDF 175KB
The Advertising Policy PDF 1,091KB
IP Communications
If you can't find your terms listed here, please refer to the Legacy dropdown below.
Your terms for IP Comms.
These services allow customers to make and receive calls over the internet.
BT Cloud PhoneThe following documents make up your contract for BT Cloud Phone Service:
Cloud Work
The following documents make up your contract for Cloud Work Service:
- the General Terms;
- Cloud Work Schedule to the General Terms;
- RingCentral Development Platform Annex to the BT Cloud Phone Schedule and Cloud Work Schedule;
- if applicable, the Cloud Work Contact Centre Annex or the Cloud Work RingCX Annex to the Cloud Work Schedule
- any Order; and
- the BT Price List.
Cloud Work Schedule PDF 323KB
Cloud Work Trial Terms PDF 271KB
RingCentral Development Platform Annex to the BT Cloud Phone Schedule and Cloud Work Schedule PDF 154KB
RingCentral EULA Annex PDF 102 KB
Cloud Work Contact Centre, Annex to the Cloud Work Schedule PDF 229KB
Cloud Work RingCX, Annex to the Cloud Work Schedule PDF 202KB
BT Cloud Voice and Cloud Voice SIP-T
The following documents make up your contract for BT Cloud Voice and Cloud Voice SIP-T:
- the General Terms;
- BT Cloud Voice and Cloud Voice SIP-T Schedule to the General Terms;
- Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T Schedule
- BT Applications Software Licence Agreement.
BT Cloud Voice and Cloud Voice SIP-T Schedule to the General Terms PDF 321KB
Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T Schedule PDF 289KB
UK SIP - Part A (Service Terms) PDF 2MB
UK SIP - Part B (Service Description) PDF 84KB
You can find a copy of your General Terms in Large Business and Public Sector
MiCloud and MiCloud Advance PDF 229KB
MiCloud
MiCloud and MiCloud Advance PDF 229KB
MiCloud UC & MiCloud CC PDF 230KB
MiCloud Subscription PDF 239KB
BT Cloud Voice Express
The following documents make up your contract for BT Cloud Voice Express:
- the General Terms;
- any Order; and
- the BT Price List.
Anywhere365
Anywhere365 Schedule PDF 1.3MB
Voice Calling with Microsoft Teams
Mobile services
If you can't find your terms listed here, please refer to the Legacy dropdown below.
Please note that BT Mobile and EE Mobile are provided under separate terms. If you’ve bought a service from BT under the BT Mobile Schedule to the General Terms or a Service from BT under the EE Mobile Schedule to the General Terms, the relevant terms can be below.
BT Mobile
Your terms for BT Business Mobile Service
The following documents make up your contract for BT Business Mobile Service:
- the schedule and annexes that you can find below:
- BT Business Mobile Schedule to the General Terms;
- BlackBerry Annex to the BT Business Mobile Schedule - this applies if you have ordered BlackBerry Enterprise Server, BlackBerry Enterprise Service 12, BlackBerry Internet Service and BlackBerry Enterprise Server Express;
- On Site Transmission Equipment Annex to the BT Business Mobile Schedule - this applies if you have ordered any On Site Transmission Equipment;
- MobileIron Services Annex to the BT Business Mobile Schedule - this applies if you have ordered any MobileIron On-Premises Services or MobileIron Cloud Services:
- any Statement of Requirements where you have ordered On Site Transmission Equipment;
- any Charges Schedule;
- any Order;
- the BT Price List
- The General Terms which you can find:
- If you have received a Charges Schedule at: General Terms on Global Services
- If you have not received a Charges Schedule at: General Terms dropdown above
Main Conditions – Conditions for BT Business Services PDF 174KB
Mobile Service (Business) - On or after 1st August 2016
BlackBerry Specific: Annex to the BT Business Mobile Schedule PDF 168KB
On Site Transmission Equipment: Annex to the BT Business Mobile Schedule PDF 174KB
MobileIron Services Specific Terms and Conditions: Annex to the BT Business Mobile Schedule PDF 173KB
BT Mobile Manager: Annex to the BT Business Mobile Schedule PDF 159KB
Mobile Data Secure Management (Wandera) PDF 245KB
Solution Terms for 4G Office Signal Assist PDF 163KB
BT Field Force Automation Services
BT Field Force Automation Purchased Equipment and Software Schedule PDF 206KB
BT Field Force Automation Support Services Annex PDF 183KB
Other
Conditions of Sale - Mobile Devices PDF 283KB
Conditions for the Provision of Devices for Customer Evaluation PDF 119KB
Service Schedule for BT Mobile Device, Application, Content and E-Mail Management PDF 268KB
Appendix to the Contract for BT Business Mobile Service PDF 224KB
Appendix to the Contract for BT One Phone Connect PDF 379KB
EE Mobile
EE Mobile is made up of:
- General Terms and Conditions (GTs)
- EE Mobile Schedule
- Order Form
In addition the following documents may also apply:
- Solutions Terms
- Solution Description
- Statement of Requirement
- Contract Change Note (CCN)
- EE Price Guide for Large Business
EE Mobile Schedule PDF 287KB
Solution Terms for 4G Public Wifi in Box PDF 182KB
Solution Terms for Additional Network Equipment PDF 175KB
Solution Terms for BlackBerry for Business PDF 168KB
Solution Terms for Complete Mobility PDF 124KB
Solution Terms for Connected Vehicle PDF 168KB
Solution Terms for Customised Apps PDF 165KB
Solution Terms for Data VPN PDF 170KB
Solution Terms for Device Lifecycle Management PDF 156KB
Solution Terms for Ivanti Neurons PDF 140KB
Solution Terms for Lone Worker from EE (Peoplesafe) PDF 169KB
Solution Terms for Lone Worker SIM Only Service Plan PDF 144KB
Solution Terms for Managed MDM PDF 206KB
Solution Terms for Mobile Device Management PDF 135KB
Solution Terms for Mobile Secure Data Management (Jamf) PDF 136KB
Solution Terms for Mobile Voice VPN PDF 166KB
Solution Terms for On-site Support (Employees Transferring) PDF 159KB
Solution Terms for On-site Support (No-Employees Transferring) PDF 153KB
Solution Terms for Rapid Site PDF 226KB
Solution Terms for Samsung Knox for Enterprise PDF 216KB
Solution Terms for Service Add-Ons PDF 268KB
Solution Terms for Service Relationship Management PDF 371KB
Solution Terms for NetMotion PDF 120KB
Solution Terms for 4G Office Signal Assist (PDF 128KB)
Solution Terms for Signal Booster PDF 103KB
Solution Terms for Tailored End to End PDF 360KB
Solution Terms for Tailored Set Up PDF 256KB
Solution Terms for Total Resource (Employees Transferring) PDF 390KB
Solution Terms for Total Resource (No Employees Transferring) PDF 381KB
Ofcom General Condition 1.3 Additional Information PDF 128KB
Network Services
BT Connect
BT IP Connect UK PDF 325KB
Ethernet Connect UK PDF 315KB
BT Optical Connect PDF 206KB
SHDS Connect PDF 235KB
BTnet (Internet Connect UK) PDF 302KB
IoT Connectivity
BT Control Centre Service Schedule PDF 267KB
BT Control Centre General Specification PDF 373KB
BT Control Centre Price Guide PDF 241KB
BT Control Centre Codes of Practice PDF 163KB
UK Multinet IoT SIM:
UK Multinet IOT SIM Service Schedule PDF 183KB
UK Multinet IOT SIM General Specification PDF 291KB
UK Multinet IOT SIM Price Guide PDF 126KB
UK Multinet IOT SIM Codes of Practice PDF 165KB
Common across IoT products:
IoT General Terms PDF 364KB
IT
IT Services portfolio
For IT Services, these General Terms will apply PDF 266KB
Purchased Equipment Schedule PDF 190KB
IT Services Annex to the Purchased Equipment Schedule PDF 179KB
Business Review Consulting Schedule PDF 165KB
Collaboration Adoption Service Schedule PDF 266KB
Design and Implementation Schedule PDF 209KB
Hardware Support Schedule PDF 203KB
iNcare Schedule PDF 258KB
iNlife Managed Security Schedule PDF 227KB
Network Assessment Service Schedule PDF 169KB
Project Management PDF 184KB
Service Delivery Management Schedule PDF 161KB
Transition to Cloud PDF 166KB
End-User Licence Agreements and Additional Terms:
IT Solutions/Support
If you can't find your terms listed here, please refer to the Legacy dropdown below.
Conditions for BT Business Services PDF 328KB
BT PC Back Up/Security
Security and BT PC Back Up PDF 320KB
Enhanced Care
Service Schedule for BT Business Enhanced IT Support Subscription Service PDF 233KB
Service Schedule for BT Business Enhanced IT Support Server Subscription Service PDF 216KB
Service Schedule for BT Business Enhanced IT Support PC per incident Service PDF 78KB
ICT Partner Solutions
Conditions for ICT Partner Solutions PDF 219KB
Service Schedule for SAS Support Services PDF 305KB
Service Schedule for Phoenix Co-Lo Services PDF 245KB
Service Schedule for Phoenix Business Continuity Services PDF 233KB
Service Schedule for IPscape Services PDF 44KB
Annex 1 to Service Schedule for IPscape Services PDF 93KB
Service Schedule for SecureData Service PDF 384KB
Service Schedule for SecureData Websense Services PDF 40KB
Service Schedule for Applicable Hosting Services PDF 116KB
Service Schedule for Waveworks Services PDF 246KB
Service Schedule for SAS 21CN Migration Service PDF 57KB
Service Schedule for BT Cloud Unified Communications PDF 234KB
BT Managed WAN PDF 915KB
BT Secure Contact PDF 292KB
Office 365 Professional Setup
Office 365 Professional Setup Schedule to the General Terms PDF 162KB
Intelligent Assets
Intelligent Assets PDF 368KB
Expert Setup
Expert Setup PDF 112 KB
Managed Services
Your terms for Managed Services
The following documents make up your contract for your Managed Services:
- the General Terms;
- the Managed Services Schedule to the General Terms found here;
- either:
1) one of the underlying network products (Associated Services) set out below; or
2) for all other underlying network products, the terms can be found here or under Products on this BT Business Terms and Conditions page
- any Order; and
- the BT Price List.
Associated Services Annexes for Managed Service
Managed Meraki SD-WAN Annex PDF 221KB
Managed Cisco SD-WAN Annex PDF 212KB
Intelligent Connectivity with VMWare Service Annex PDF 236KB
Managed Meraki SD-LAN Annex PDF 221KB
Managed LAN & WiFi Annex PDF 163KB
Managed SD-LAN Annex PDF 268KB
BT Managed Firewall Security Service Annex PDF 350KB
CrowdStrike Service PDF 334KB
Managed Embedded Security Controls Service Annex PDF 344KB
Managed Cloud Connect Service Annex PDF 171KB
BT Managed Endpoint Security – Microsoft Service Annex PDF 232KB
Cloud Siem Annex PDF 359KB
BT Managed Service Voice - MiCloud UC & MiCloud CC Annex to the Managed Service Schedule PDF 124KB
BT Managed Cloud Security (Zscaler) Annex PDF 181KB
BT Managed Fortinet SD-WAN Annex PDF 290KB
BT Managed Cloud Security - Cisco Annex PDF 252KB
Managed ACI Cisco Annex PDF 205KB
BT Managed CrowdStrike Falcon XDR Service PDF 262KB
BT Managed Cloud Security (Prisma Access) Annex PDF 360KB
BT Managed Micro-Segmentation Security Service PDF 196KB
Managed NAC Security Annex to the Managed Service Schedule PDF 242KB
Managed Services Schedule PDF 490KB
Retail Connect
The following documents make up your contract for your Retail Connect service:
- the General Terms
- the Retail Connect Schedule to the General Terms found here;
- the Internet Out of the Cloud Schedule to the General Terms found here
- any Order; and
- the BT Price List
Other terms
Equipment
Purchased Equipment PDF 688KB
Purchased Equipment – Financing Annex PDF 562KB
UK Maintenance Service PDF 182KB
Legacy
General Terms
General Terms (these terms and conditions apply to Services before 1 May 2024)
BT Billing Analyst Elite PDF 98KB
BT Business Broadband Voice (VoIP) PDF 112KB
BT Business eSaver – Broadband, Calls and Lines PDF 306KB
BT Business Hosted VoIP (Enhanced Service) PDF 45KB
BT Business Reward PDF 257KB
BT Cloud Voice and Cloud Voice SIP-T - these terms and conditions apply to BT Cloud Voice Service (as set out in the terms and conditions) ordered on or before 13 August 2017 - PDF 384KB
BT OneBill Online PDF 48KB
BT SIP Trunk - these terms and conditions apply to BT SIP Trunk Service (as set out in the terms and conditions) ordered on or before 13 August 2017 - PDF 163KB
Online Starter PDF 40KB
BT Business Broadband Advanced Service
Conditions for BT Business Broadband Advanced Service PDF 52KB
Service Schedule for BT Business Broadband Advanced Service PDF 37KB
Service Guarantee for BT Business Broadband Advanced Service PDF 21KB
BT Business Broadband
BT Business Broadband Schedule to the General Terms (if ordered before 4 February 2019)
BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customer joining and resigning prior to 28 March 2022 (if ordered between 1 September 2021 and 27 March 2022) PDF 325KB
BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customers joining and resigning from 28 March 2022 (if ordered between 28 March 2022 and 1 April 2024) PDF 323KB
BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms (if ordered between 4 February 2019 and 31 May 2021) PDF 253KB
BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete Wi-Fi and Hybrid Backup (if ordered between 1 June and 31 August 2021) PDF 305KB
Value Added Services Annex for BT Business Broadband, Superfast and Ultrafast Schedule PDF 168KB
Next Day Connection Annex to the BT Business Broadband Schedule PDF 144KB
BT Business Broadband Schedule for customers taking the Pro Package from 27 November 2023 PDF 412KB
Value Added Services Annex to the BT Business Broadband Schedule (if ordered between 10 April 2017 and 25 November 2018) PDF 264KB
Value Added Services Annex to the BT Business Broadband Schedule (before 10 April 2017) PDF 178KB
BT One Phone SME
SIP Networks Annex to the BT One Phone SME Schedule PDF 156KB
Convergence Services Annex to the BT One Phone SME Schedule PDF 154KB
BlackBerry Annex to the BT One Phone SME Schedule PDF 165KB
MobileIron Cloud Service Annex to the BT One Phone SME Schedule PDF 169KB
One Phone Portal Annex to the BT One Phone SME Schedule PDF 157KB
Private Voice and Data Extra Annex to the BT One Phone SME Schedule PDF 157KB
Recording Extra Annex to the BT One Phone SME Schedule PDF 158KB
Mobile Data Source Management (Jamf) Annex to the BT One Phone SME Schedule PDF 251KB
BT One Phone (this may be referred to as BT One Phone Corporate)
SIP Networks Annex to the BT One Phone Schedule PDF 156KB
Convergence Services Annex to the BT One Phone Schedule PDF 154KB
BlackBerry Annex to the BT One Phone Schedule PDF 166KB
MobileIron Cloud Service Annex to the BT One Phone Schedule PDF 170KB
One Phone Portal Annex to the BT One Phone Schedule PDF 157KB
Private Voice and Data Extra Annex to the BT One Phone Schedule PDF 158KB
Recording Extra Annex to the BT One Phone Schedule PDF 158KB
Mobile Data Secure Management (Jamf) - Annex to the BT One Phone Schedule PDF 251KB
BT One Phone Office and Professional
Service Schedule for BT One Phone PDF 436KB
Annex to the Service Schedule for BT One Phone – BlackBerry PDF 331KB
Annex to the Service Schedule for BT One Phone – MobileIron Cloud Service PDF 331KB
Annex to the Service Schedule for BT One Phone – for the BT One Phone Portal PDF 289KB
Annex to the Service Schedule for BT One Phone – Recording Extra PDF 210KB
Annex to the Service Schedule for BT One Phone – Onsite SIP Network PDF 305KB
Annex to the Service Schedule for BT One Phone – Private Voice Extra and Private Data Extra] PDF 395KB
BT One Phone - Flexible Caller Line Identity (CLI) Extra – Order Form PDF 290KB
BT Office Anywhere
Service Schedule for BT Office Anywhere PDF 367KB
Microsoft Office 365 offered by BT – Annex to Service Schedule – Service Level Agreement PDF 132KB
BT One Phone Connect
Service schedule for BT One Phone Connect PDF 333KB
Annex to the Service Schedule for BT One Phone Connect – BT One Phone Coverage Solutions PDF 78KB
Annex to the Service Schedule for BT One Phone Connect – Private Voice Extra & Private Data Extra PDF 84KB
BT Cloud Phone
The following documents make up your contract for BT Cloud Phone Service:
- the General Terms;
- BT Cloud Phone Schedule to the General Terms;
- the RingCentral Development Platform Annex;
- any Order; and
- the BT Price List.
BT Cloud Phone Schedule PDF 261KB
RingCentral Development Platform Annex to the BT Cloud Phone Schedule and Cloud Work Schedule PDF 154KB
RingCentral EULA Annex PDF 113 KB
Cloud Work
Cloud Work Schedule to the General Terms for Customers joining or resigning before 2 December 2024
Domains and Web Hosting
Online Starter Kit for Office 365 (On or After 13th July 2015) PDF 340KB
Web Consult & Build Service Schedule PDF 61KB
Service Schedule for Starter and Professional Packs PDF 163KB
BT WebWorld PDF 99KB
IT Support Manager
BT Business IT Site Manager Subscription Service PDF 319KB
BT Business IT Support Manager pay per use on-site Service PDF 142KB
BT Business IT Support Manager PC Incident Service PDF 137KB
BT Business IT Support Manager PC Subscription Service PDF 144KB
BT Business IT Support Manager Server per incident Service PDF 121KB
BT Business IT Support Manager Server Subscription Service PDF 127KB
BT Business IT Manager On-Site Repair Subscription Service PDF 178KB
Microsoft Office 365 Small Business and Microsoft Office 365 Small Business Premium offered by BT (before 5 March 2018) -
Conditions for BT Business Services PDF 194KB
Charges Schedule for Microsoft Office 365 Small Business offered by BT and Microsoft® Office 365 Small Business Premium offered by BT PDF 179KB - Applicable to new customers entering into contracts on or after 10th October 2011
Charges Schedule for Microsoft Office 365 Small Business offered by BT PDF 144KB - Applicable to customers whose BT email service was upgraded and moved to a Microsoft platform during the period 10th October 2011 through to mid-2013
Mobile Service - Standard Tariffs - applies prior to 15.11.10
Mobile Service Main Conditions PDF 206KB
BT Talk Time Terms and Conditions PDF 85KB
Business Circle Complete Terms and Conditions PDF 73KB
Blackberry Internet Service (with or without Satellite Navigation) Terms and Conditions PDF 84KB
BT Business Mobile Broadband Terms and Conditions PDF 86KB
Mobile Service (Business) - Pre 19th May 2014
Service Schedule for BT Business Mobile Service PDF 371KB
Annex to the Service Schedule for BT Business Mobile Service PDF 214KB
Mobile Service (Business) - On or after 19th May 2014
Service Schedule for BT Business Mobile Service PDF 474KB
Annex to the Service Schedule for BT Business Mobile Service PDF 231KB
Mobile Service - Selector (Business)
Conditions for Business Mobile Services PDF 304KB
Service Schedule for BT Autobalance PDF 85KB
Service Schedule for BT Datazone PDF 25KB
Service Schedule for BT Business Mobile Broadband PDF 98KB
BT Connect
BT IP Connect UK (if ordered before 30 May 2025) PDF 247KB
Ethernet Connect UK (if ordered before 30 May 2025) PDF 402KB
Voice calling with Microsoft Teams
Voice Calling with Microsoft Teams prior to 1 July 2024 PDF 273KB
Other
Analogue Presented MAC Vision Circuits PDF 36KB
Analogue Presented PAL Vision Circuits PDF 36KB
BT Broadlook Vision Circuits PDF 37KB
BT Chargecard Service PDF 169KB
BT DQC118xxx Service PDF 60KB
BTnet VPN Star PDF 36KB
Cardway 2000 Service Conditions PDF 32KB
Cardway 2000 Service Schedule PDF 22KB
Maintenance of Equipment Conditions PDF 243KB
Maintenance of Equipment Service Schedule PDF 152KB
Maintenance of Equipment - Customer Service Compensation Scheme – Annex PDF 190KB
UK Maintenance Service – Standard Care, Business Care & Business Premium Care PDF 336KB
Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BT Assure DoS PDF 0.99MB
Other (including Conditions of Sale)
Analogue Pool Contract PDF 124KB
Audio Broadcast Network Services PDF 110KB
Bespoke High Bandwidth Private Service PDF 200KB
BT Inbound Contact UK Conditions
BT Closed Circuit Television Service PDF 238KB
BT L–Band Relay Service PDF 111KB
BT MediaNet 2000 PDF 79KB
BT Prime Service PDF 34KB
BT Redcare View PDF 206KB
BT Security Advisory Service PDF 133KB
BT Select Services PDF 70KB
BT VoIP Services PDF 95KB
Bureaufax and Telex Bureau Services PDF 26KB
Citysure and Circuitsure PDF 189KB
Conversion Tariff (between ITU-R Recommendation BT.601 (270 Mbit/s) and PAL PDF 34KB
Conversion Tariff (between ITU-R Recommendation BT.601 (270Mbit/s) and SDV) PDF 37KB
Customer Controlled Services PDF 22KB
Digital Video Broadband (DVB) ASI Non-resilient Service PDF 78KB
Digital Video Broadband (DVB) ASI Resilient Service PDF 69KB
Digital Video Storage Service PDF 197KB
Drone Survey Services Schedule PDF 169KB
EPS81, EPS82, EPS83, EPS84 and EPS 98 Services PDF 34KB
Facility Line Circuits (1, 3, 5 year Minimum Term contracts only) PDF 34KB
Facility Line Circuits (10 year) Service PDF 146kb
Featurenet Service PDF 150KB
MusicLine 2000 Services PDF 34KB
MusicLine One Service PDF 34KB
Netstream Corporate/Enterprise Conditions PDF 348KB
NetStream Corporate/Enterprise Schedule 1 - Opening Contract Details PDF 16KB
NetStream Corporate/Enterprise Schedule 2 - Opening Inventory PDF 15KB
NetStream Corporate/Enterprise Schedule 3 - Record of Contract Changes PDF 67KB
One Cloud iComms PDF 211KB
Private Services PDF 495KB
Sale – BT Conditions of Sale PDF 307KB
Search Marketing PDF 199KB
Serial Digital Interface (SDI) Access Point PDF 34KB
Serial Digital Interface (SDV) Vision Circuits PDF 34KB
Software Resale PDF 244KB
Supply – Financing PDF 147KB
Telephone Service from a BT Payphone PDF 30KB
The Proto Hologram Service Schedule to the General Terms PDF 278KB
TimeScale Service PDF 97KB
VoIP Calls Commitment Scheme PDF 33KB
Trial Terms and Conditions
Trial Terms and Conditions - Definitions PDF 98KB
Trial General Terms PDF 157KB
Digital Operational Resilience Act (DORA)
Digital Operational Resilience Act (DORA)
Please see the link below to BT's Regulatory Schedule for EU Financial Entities which constitutes a schedule to BT's General Terms. The Regulatory Schedule sets out BT's response to the additional obligations and responsibilities introduced by Regulation (EU)2022/2554 to our financial sector customers where BT or our subcontractors are supporting critical or important functions.
BT's registered office address changed to 1 Braham Street, London, E1 8EE on 1 January 2022. You may find our old address still referenced in some of the legacy terms below, but please use our new address.