Our business customer contracts are set up into three main parts to make it easy for you to understand. The first part of your contract is the General Terms that are general to all of Business’ standard products.
General Terms - (these terms and conditions apply to Services on or after 1 May 2024) PDF 260KB
These General Terms apply to your contract unless we say otherwise in the entry below for your service on this website or in your other contract documents; or we provide you with a different set of standard terms.
Digital Operational Resilience Act (DORA)
Please see the link below to BT's Regulatory Schedule for EU Financial Entities which constitutes a schedule to BT's General Terms. The Regulatory Schedule sets out BT's response to the additional obligations and responsibilities introduced by Regulation (EU)2022/2554 to our financial sector customers where BT or our subcontractors are supporting critical or important functions.
BT's Regulatory Schedule for EU Financial Entities
We also have some other important information and terms that apply to BT's standard products. Please click on the links below for information and terms for your product, GDPR, our privacy policy and your compliance obligations:
GDPR
Please see the link below for GDPR information for Products and FAQs for Business Customers
The GDPR clause below applies to customers who signed up to our terms before 25 May 2018 and FAQs and Product Info
BT's Privacy Policy
Compliance Obligations and Acceptable Use Policy
This BT Business Acceptable Use Policy applies to all BT products that you use for business and forms part of your contract with us unless specifically stated otherwise in the contract.
You can view a summary of any new terms, or material changes to your terms that will come into effect shortly under the “Changes to terms” heading below. The most recent entries are set out at the top of the list.
Please note that supplementary terms are set out in the BT Price List and they may form part of the contract for the relevant product or service.
Any amendments to the BT Price List will be published in the BT Price List.
If you cannot find your business product below, further related information can be found on our Global Business Terms and Conditions page.
Notification to Ofcom
You can also view any new or amended terms for regulated products and services that have been notified to Ofcom.
Billing
Billing and analysis services
If you can't find your terms listed here, please refer to the Legacy dropdown below.
Conditions for BT Business Services PDF 313KB
BT Billing Analyst PDF 102KB
BT Billing Gateway Service PDF 99KB
BT Business Paper-Free Billing PDF 48KB
Conditions for BT OneBill Online PDF 103KB
Terms of use for My BT Business Account PDF 484KB
Service Schedule for My BT Business Account - My Bill and Analytics PDF 277KB
IT
IT Services portfolio
For IT Services, these General Terms will apply PDF 266KB
Purchased Equipment Schedule PDF 190KB
IT Services Annex to the Purchased Equipment Schedule PDF 179KB
Business Review Consulting Schedule PDF 165KB
Collaboration Adoption Service Schedule PDF 266KB
Design and Implementation Schedule PDF 209KB
Hardware Support Schedule PDF 203KB
iNcare Schedule PDF 258KB
iNlife Managed Security Schedule PDF 227KB
Network Assessment Service Schedule PDF 169KB
Project Management PDF 184KB
Service Delivery Management Schedule PDF 161KB
Transition to Cloud PDF 166KB
End-User Licence Agreements and Additional Terms:
IT Solutions/Support
If you can't find your terms listed here, please refer to the Legacy dropdown below.
Conditions for BT Business Services PDF 328KB
BT PC Back Up/Security
Security and BT PC Back Up PDF 320KB
Enhanced Care
Service Schedule for BT Business Enhanced IT Support Subscription Service PDF 233KB
Service Schedule for BT Business Enhanced IT Support Server Subscription Service PDF 216KB
Service Schedule for BT Business Enhanced IT Support PC per incident Service PDF 78KB
ICT Partner Solutions
Conditions for ICT Partner Solutions PDF 219KB
Service Schedule for SAS Support Services PDF 305KB
Service Schedule for Phoenix Co-Lo Services PDF 245KB
Service Schedule for Phoenix Business Continuity Services PDF 233KB
Service Schedule for IPscape Services PDF 44KB
Annex 1 to Service Schedule for IPscape Services PDF 93KB
Service Schedule for SecureData Service PDF 384KB
Service Schedule for SecureData Websense Services PDF 40KB
Service Schedule for Applicable Hosting Services PDF 116KB
Service Schedule for Waveworks Services PDF 246KB
Service Schedule for SAS 21CN Migration Service PDF 57KB
Service Schedule for BT Cloud Unified Communications PDF 234KB
BT Managed WAN PDF 915KB
BT Secure Contact PDF 292KB
Office 365 Professional Setup
Office 365 Professional Setup Schedule to the General Terms PDF 162KB
Intelligent Assets
Intelligent Assets PDF 368KB
Expert Setup
Expert Setup PDF 112 KB
Managed Services
Your terms for Managed Services
The following documents make up your contract for your Managed Services:
- the General Terms;
- the Managed Services Schedule to the General Terms found here;
- either:
1) one of the underlying network products (Associated Services) set out below; or
2) for all other underlying network products, the terms can be found here or under Products on this BT Business Terms and Conditions page
- any Order; and
- the BT Price List.
Associated Services Annexes for Managed Service
Managed Meraki SD-WAN Annex PDF 221KB
Managed Cisco SD-WAN Annex PDF 212KB
Intelligent Connectivity with VMWare Service Annex PDF 236KB
Managed Meraki SD-LAN Annex PDF 221KB
Managed LAN & WiFi Annex PDF 163KB
Managed SD-LAN Annex PDF 268KB
BT Managed Firewall Security Service Annex PDF 350KB
CrowdStrike Service PDF 334KB
Managed Embedded Security Controls Service Annex PDF 344KB
Managed Cloud Connect Service Annex PDF 171KB
BT Managed Endpoint Security – Microsoft Service Annex PDF 232KB
Cloud Siem Annex PDF 359KB
BT Managed Service Voice - MiCloud UC & MiCloud CC Annex to the Managed Service Schedule PDF 124KB
BT Managed Cloud Security (Zscaler) Annex PDF 181KB
BT Managed Fortinet SD-WAN Annex PDF 290KB
BT Managed Cloud Security - Cisco Annex PDF 252KB
Managed ACI Cisco Annex PDF 205KB
Retail Connect
The following documents make up your contract for your Retail Connect service:
- the General Terms
- the Retail Connect Schedule to the General Terms found here;
- the Internet Out of the Cloud Schedule to the General Terms found here
- any Order; and
- the BT Price List
Other terms
Equipment
Purchased Equipment PDF 688KB
Purchased Equipment – Financing Annex PDF 562KB
UK Maintenance Service PDF 182KB
Legacy
General Terms
General Terms (these terms and conditions apply to Services before 1 May 2024)
BT Billing Analyst Elite PDF 98KB
BT Business Broadband Voice (VoIP) PDF 112KB
BT Business eSaver – Broadband, Calls and Lines PDF 306KB
BT Business Hosted VoIP (Enhanced Service) PDF 45KB
BT Business Reward PDF 257KB
BT Cloud Voice and Cloud Voice SIP-T - these terms and conditions apply to BT Cloud Voice Service (as set out in the terms and conditions) ordered on or before 13 August 2017 - PDF 384KB
BT OneBill Online PDF 48KB
BT SIP Trunk - these terms and conditions apply to BT SIP Trunk Service (as set out in the terms and conditions) ordered on or before 13 August 2017 - PDF 163KB
Online Starter PDF 40KB
BT Business Broadband Advanced Service
Conditions for BT Business Broadband Advanced Service PDF 52KB
Service Schedule for BT Business Broadband Advanced Service PDF 37KB
Service Guarantee for BT Business Broadband Advanced Service PDF 21KB
BT Business Broadband
BT Business Broadband Schedule to the General Terms (if ordered before 4 February 2019)
BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customer joining and resigning prior to 28 March 2022 (if ordered between 1 September 2021 and 27 March 2022) PDF 325KB
BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customers joining and resigning from 28 March 2022 (if ordered between 28 March 2022 and 1 April 2024) PDF 323KB
BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms (if ordered between 4 February 2019 and 31 May 2021) PDF 253KB
BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete Wi-Fi and Hybrid Backup (if ordered between 1 June and 31 August 2021) PDF 305KB
Value Added Services Annex for BT Business Broadband, Superfast and Ultrafast Schedule PDF 168KB
Next Day Connection Annex to the BT Business Broadband Schedule PDF 144KB
BT Business Broadband Schedule for customers taking the Pro Package from 27 November 2023 PDF 412KB
Value Added Services Annex to the BT Business Broadband Schedule (if ordered between 10 April 2017 and 25 November 2018) PDF 264KB
Value Added Services Annex to the BT Business Broadband Schedule (before 10 April 2017) PDF 178KB
BT One Phone SME
SIP Networks Annex to the BT One Phone SME Schedule PDF 156KB
Convergence Services Annex to the BT One Phone SME Schedule PDF 154KB
BlackBerry Annex to the BT One Phone SME Schedule PDF 165KB
MobileIron Cloud Service Annex to the BT One Phone SME Schedule PDF 169KB
One Phone Portal Annex to the BT One Phone SME Schedule PDF 157KB
Private Voice and Data Extra Annex to the BT One Phone SME Schedule PDF 157KB
Recording Extra Annex to the BT One Phone SME Schedule PDF 158KB
Mobile Data Source Management (Jamf) Annex to the BT One Phone SME Schedule PDF 251KB
BT One Phone (this may be referred to as BT One Phone Corporate)
SIP Networks Annex to the BT One Phone Schedule PDF 156KB
Convergence Services Annex to the BT One Phone Schedule PDF 154KB
BlackBerry Annex to the BT One Phone Schedule PDF 166KB
MobileIron Cloud Service Annex to the BT One Phone Schedule PDF 170KB
One Phone Portal Annex to the BT One Phone Schedule PDF 157KB
Private Voice and Data Extra Annex to the BT One Phone Schedule PDF 158KB
Recording Extra Annex to the BT One Phone Schedule PDF 158KB
Mobile Data Secure Management (Jamf) - Annex to the BT One Phone Schedule PDF 251KB
BT One Phone Office and Professional
Service Schedule for BT One Phone PDF 436KB
Annex to the Service Schedule for BT One Phone – BlackBerry PDF 331KB
Annex to the Service Schedule for BT One Phone – MobileIron Cloud Service PDF 331KB
Annex to the Service Schedule for BT One Phone – for the BT One Phone Portal PDF 289KB
Annex to the Service Schedule for BT One Phone – Recording Extra PDF 210KB
Annex to the Service Schedule for BT One Phone – Onsite SIP Network PDF 305KB
Annex to the Service Schedule for BT One Phone – Private Voice Extra and Private Data Extra] PDF 395KB
BT One Phone - Flexible Caller Line Identity (CLI) Extra – Order Form PDF 290KB
BT Office Anywhere
Service Schedule for BT Office Anywhere PDF 367KB
Microsoft Office 365 offered by BT – Annex to Service Schedule – Service Level Agreement PDF 132KB
BT One Phone Connect
Service schedule for BT One Phone Connect PDF 333KB
Annex to the Service Schedule for BT One Phone Connect – BT One Phone Coverage Solutions PDF 78KB
Annex to the Service Schedule for BT One Phone Connect – Private Voice Extra & Private Data Extra PDF 84KB
BT Cloud Phone
The following documents make up your contract for BT Cloud Phone Service:
- the General Terms;
- BT Cloud Phone Schedule to the General Terms;
- the RingCentral Development Platform Annex;
- any Order; and
- the BT Price List.
BT Cloud Phone Schedule PDF 261KB
RingCentral Development Platform Annex to the BT Cloud Phone Schedule and Cloud Work Schedule PDF 154KB
RingCentral EULA Annex PDF 113 KB
Cloud Work
Cloud Work Schedule to the General Terms for Customers joining or resigning before 2 December 2024
Domains and Web Hosting
Online Starter Kit for Office 365 (On or After 13th July 2015) PDF 340KB
Web Consult & Build Service Schedule PDF 61KB
Service Schedule for Starter and Professional Packs PDF 163KB
BT WebWorld PDF 99KB
IT Support Manager
BT Business IT Site Manager Subscription Service PDF 319KB
BT Business IT Support Manager pay per use on-site Service PDF 142KB
BT Business IT Support Manager PC Incident Service PDF 137KB
BT Business IT Support Manager PC Subscription Service PDF 144KB
BT Business IT Support Manager Server per incident Service PDF 121KB
BT Business IT Support Manager Server Subscription Service PDF 127KB
BT Business IT Manager On-Site Repair Subscription Service PDF 178KB
Microsoft Office 365 Small Business and Microsoft Office 365 Small Business Premium offered by BT (before 5 March 2018) -
Conditions for BT Business Services PDF 194KB
Charges Schedule for Microsoft Office 365 Small Business offered by BT and Microsoft® Office 365 Small Business Premium offered by BT PDF 179KB - Applicable to new customers entering into contracts on or after 10th October 2011
Charges Schedule for Microsoft Office 365 Small Business offered by BT PDF 144KB - Applicable to customers whose BT email service was upgraded and moved to a Microsoft platform during the period 10th October 2011 through to mid-2013
Mobile Service - Standard Tariffs - applies prior to 15.11.10
Mobile Service Main Conditions PDF 206KB
BT Talk Time Terms and Conditions PDF 85KB
Business Circle Complete Terms and Conditions PDF 73KB
Blackberry Internet Service (with or without Satellite Navigation) Terms and Conditions PDF 84KB
BT Business Mobile Broadband Terms and Conditions PDF 86KB
Mobile Service (Business) - Pre 19th May 2014
Service Schedule for BT Business Mobile Service PDF 371KB
Annex to the Service Schedule for BT Business Mobile Service PDF 214KB
Mobile Service (Business) - On or after 19th May 2014
Service Schedule for BT Business Mobile Service PDF 474KB
Annex to the Service Schedule for BT Business Mobile Service PDF 231KB
Mobile Service - Selector (Business)
Conditions for Business Mobile Services PDF 304KB
Service Schedule for BT Autobalance PDF 85KB
Service Schedule for BT Datazone PDF 25KB
Service Schedule for BT Business Mobile Broadband PDF 98KB
Other
Analogue Presented MAC Vision Circuits PDF 36KB
Analogue Presented PAL Vision Circuits PDF 36KB
BT Broadlook Vision Circuits PDF 37KB
BT Chargecard Service PDF 169KB
BT DQC118xxx Service PDF 60KB
BTnet VPN Star PDF 36KB
Cardway 2000 Service Conditions PDF 32KB
Cardway 2000 Service Schedule PDF 22KB
Maintenance of Equipment Conditions PDF 243KB
Maintenance of Equipment Service Schedule PDF 152KB
Maintenance of Equipment - Customer Service Compensation Scheme – Annex PDF 190KB
UK Maintenance Service – Standard Care, Business Care & Business Premium Care PDF 336KB
Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BT Assure DoS PDF 0.99MB
Voice calling with Microsoft Teams
Voice Calling with Microsoft Teams prior to 1 July 2024 PDF 273KB
Other (including Conditions of Sale)
Analogue Pool Contract PDF 124KB
Audio Broadcast Network Services PDF 110KB
Bespoke High Bandwidth Private Service PDF 200KB
BT Inbound Contact UK Conditions
BT Closed Circuit Television Service PDF 238KB
BT L–Band Relay Service PDF 111KB
BT MediaNet 2000 PDF 79KB
BT Prime Service PDF 34KB
BT Redcare View PDF 206KB
BT Security Advisory Service PDF 133KB
BT Select Services PDF 70KB
BT VoIP Services PDF 95KB
Bureaufax and Telex Bureau Services PDF 26KB
Citysure and Circuitsure PDF 189KB
Conversion Tariff (between ITU-R Recommendation BT.601 (270 Mbit/s) and PAL PDF 34KB
Conversion Tariff (between ITU-R Recommendation BT.601 (270Mbit/s) and SDV) PDF 37KB
Customer Controlled Services PDF 22KB
Digital Video Broadband (DVB) ASI Non-resilient Service PDF 78KB
Digital Video Broadband (DVB) ASI Resilient Service PDF 69KB
Digital Video Storage Service PDF 197KB
Drone Survey Services Schedule PDF 169KB
EPS81, EPS82, EPS83, EPS84 and EPS 98 Services PDF 34KB
Facility Line Circuits (1, 3, 5 year Minimum Term contracts only) PDF 34KB
Facility Line Circuits (10 year) Service PDF 146kb
Featurenet Service PDF 150KB
MusicLine 2000 Services PDF 34KB
MusicLine One Service PDF 34KB
Netstream Corporate/Enterprise Conditions PDF 348KB
NetStream Corporate/Enterprise Schedule 1 - Opening Contract Details PDF 16KB
NetStream Corporate/Enterprise Schedule 2 - Opening Inventory PDF 15KB
NetStream Corporate/Enterprise Schedule 3 - Record of Contract Changes PDF 67KB
One Cloud iComms PDF 211KB
Private Services PDF 495KB
Sale – BT Conditions of Sale PDF 307KB
Search Marketing PDF 199KB
Serial Digital Interface (SDI) Access Point PDF 34KB
Serial Digital Interface (SDV) Vision Circuits PDF 34KB
Software Resale PDF 244KB
Supply – Financing PDF 147KB
Telephone Service from a BT Payphone PDF 30KB
The Proto Hologram Service Schedule to the General Terms PDF 278KB
TimeScale Service PDF 97KB
VoIP Calls Commitment Scheme PDF 33KB
Trial Terms and Conditions
Trial Terms and Conditions - Definitions PDF 98KB
Trial General Terms PDF 157KB
BT's registered office address changed to 1 Braham Street, London, E1 8EE on 1 January 2022. You may find our old address still referenced in some of the legacy terms below, but please use our new address.