Terms and conditions for Global Business
Our new global master service agreements (MSAs) which govern the sale of all global products can be found here.
Our new global service schedules that will be governed by the new MSAs can be found here.
We are in the process of updating our standard terms and the versions below will be replaced by new terms over the coming months. Unless your order specifically points to the new sections of our site, the terms that will govern the provision of services by BT are set out on this page.
The terms below only apply when you contract with BT plc. If you contract with one of our other global entities, you will have been advised of your terms at the point of order.
Our UK terms set out on this page are made up of:
- General Terms which govern and apply to all our UK service schedules on or after 1 May 2024
- Service Schedules for the products and services we sell and any associated annexes to the service schedules.
Legacy terms can be found here.
Occasionally you may order products and services that are provided by our business and public sector division (rather than our global division). These terms can be found here and include the BT EE Mobile terms. If you contracted directly with EE you will find the Large Business terms here.
If the terms you require are not listed on this website, or if you are unsure which terms apply to your product or service, please contact your account manager.
GDPR
Please see the link below for GDPR information for Products and FAQs for Business Customers
The GDPR clause below applies to customers who signed up to our terms before 25 May 2018 and FAQs and Product Info
Schedules for Services sold under the General Terms for Reseller
Reseller Terms
- Reseller General Terms
- BT Internet Connect Global Reseller
- BT Internet Connect Reach Reseller
- BT IP Connect Web-VPN Reseller
- BT Inbound Contact global - Resellers
- BT One Voice - Reseller
- Regulatory Annex to One Voice Reseller Schedule
- BT Mobile anywhere - Reseller
- BT Global Voice for CPaaS
Legacy Terms
Product and Services Agreement (PSA)
- Product and Services Agreement (PSA) – formerly called Master Services Agreement (MSA)
General Services schedule
Annexes to the General Service Schedule
BT Connect annexes
- Connect Applications - Connect Acceleration
- Connect Applications - Connect Intelligence
- Connect Applications - Connect Optimisation
- Connect Assessment
- Ethernet Connect - Ethernet Connect Global (formerly Etherflow Global)
- Ethernet Connect - Ethernet Connect UK (formerly Etherflow/Way UK)
- IP Connect - IP Connect Global 2
- IP Connect Web-VPN
- LAN Connect Global
- Private Line Connect
BT One annexes
- One Enterprise - Microsoft Lync
- One Cloud - Microsoft Lync
- One Voice - Voice Port (MSA)
- One Voice - VOIP Obligations (MSA)
- One Voice expenses
BT Security annexes
- Managed Cloud Security (Zscaler)
- Managed Cloud Security (ScanSafe)
- Managed Email Security
- Managed PKI Security
- Managed Security Services
- Security Threat Services
- BT Security Ethical Hacking
BT Contact annexes
BT Compute annexes
Mobility annexes
- Mobility Managed Sourcing
- Mobile Device Management
- MobileXpress
- Device, Application, Content and Email Management
Other annexes
Equipment and ancillary services schedule
Schedules to the PSA
Schedules to the General Terms (GT)
BT Connect
- BT Internet Connect Global
- BT Internet Connect Reach
- BT IP Connect Global (MPLS)
- Connected Cloud Edge
- Part A – Service Terms
- Part B – Service Description - BT Security Operational Technology & Threat Management Visualise & Detect Service
BT Security
BT Meetings
- One Cloud Microsoft (OCM) Service
- Part A – Service Terms
- Part B – Service Description - Webex Calling with BT
- Webex Meetings with BT
- BT MeetMe
- Service Schedule (For existing UK customers only)
- End User Licence Agreement (EULA) - Virtual events Service
- Part A – Service Terms
- Part B – Service Description - Virtual Events
- Part A – Service Terms
- Part B – Service Description - Virtual Event (with Customer Unified Communications)
- Part A – Service Terms
- Part B – Service Description
BT Compute
General Terms
- General Terms which govern and apply to all our UK service schedules before 1 May 2024