Service schedules

Below you will find the service schedules that contain the service specific terms for our global business products and services.  These service schedules are governed by our master service agreements whose terms are set out here.

Legacy versions of these service schedules are set out further down this page here.

The global version of the service schedule will apply to your order unless a local country version is listed in the table.

Service Management

Unless a service schedule or your order form states otherwise, we will manage your products and services in accordance with one of the following two service management options:

  • Service Management Schedule – STANDARD found here.
  • Service Management Schedule – PLUS found here.


This will be set out in your order form.

Infrastructure Terms

Solution Name

Document

Internet Connect Global

Part A – Service Terms

Global version
 

Part B – Service Description

Global version

Internet Connect Reach

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

IP Connect Global

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Connected Cloud Edge

Part A – Service Terms

Global version
 

Part B – Service Description

Global version

VMware SD-WAN

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Connect Cisco SD-WAN

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Agile Connect

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Edge Solutions

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Ethernet Connect

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Digital Workplace

Solution Name

Document

One Voice Global SIP Trunking

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

  Exhibit 

Global version

Inbound Contact Global

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Operator Connect for Microsoft Teams

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Advanced Call Recording

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

ThousandEyes with BT

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

One Cloud Microsoft

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Operator Connect for Microsoft Teams

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Edge Compute

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Cloud Contact Next Generation

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Private Cloud Shared

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Prisma SD-WAN

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Fortinet SD-WAN

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Zoom Phone

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Private Cloud Hosted & Everywhere

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Webex Calling

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Webex Meetings

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Smartnumbers Protect with BT

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

BT Anywhere365

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Carbon Network Dashboard

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Security

Solution Name

Document

Operational Technology and Threat Management
- Visualise & Detect

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Managed DDoS Security – On BT’s Network

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Managed DDoS Security – Off BT’s Network

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

BT Managed CrowdStrike Falcon

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

BT Managed Cloud Security (Netskope)

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

BT Managed Cloud Security (Prisma Access)

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Managed Cloud Security (Zscaler)

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Operational Technology and Threat Management
- Detect Claroty xDome

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

BT Managed CySOC Service for Splunk

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Customer Contact

Solution Name

Document

Nuance Gatekeeper with BT

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Five9 Cloud Contact Centre

Part A – Service Terms

Global version

 

Part B – Service Description

Global version

Legacy Terms