Service schedules
Below you will find the service schedules that contain the service specific terms for our global business products and services. These service schedules are governed by our master service agreements whose terms are set out here.
Legacy versions of these service schedules are set out further down this page here.
The global version of the service schedule will apply to your order unless a local country version is listed in the table.
Service Management
Unless a service schedule or your order form states otherwise, we will manage your products and services in accordance with one of the following two service management options:
This will be set out in your order form.
Infrastructure Terms
Solution Name |
Document |
|
Internet Connect Global |
Part A – Service Terms |
Global version |
Part B – Service Description |
||
Internet Connect Reach |
Part A – Service Terms |
|
Part B – Service Description |
||
IP Connect Global |
Part A – Service Terms |
|
Part B – Service Description |
||
Connected Cloud Edge |
Part A – Service Terms |
Global version |
Part B – Service Description |
||
VMware SD-WAN |
Part A – Service Terms |
|
Part B – Service Description |
||
Connect Cisco SD-WAN |
Part A – Service Terms |
|
Part B – Service Description |
||
Agile Connect |
Part A – Service Terms |
|
Part B – Service Description |
||
Edge Solutions |
Part A – Service Terms |
|
Part B – Service Description |
||
Ethernet Connect |
Part A – Service Terms |
|
Part B – Service Description |
Digital Workplace
Solution Name |
Document |
|
One Voice Global SIP Trunking |
Part A – Service Terms |
|
Part B – Service Description |
||
Exhibit | ||
Inbound Contact Global |
Part A – Service Terms |
|
Part B – Service Description |
||
Operator Connect for Microsoft Teams |
Part A – Service Terms |
|
Part B – Service Description |
||
Advanced Call Recording |
Part A – Service Terms |
|
Part B – Service Description |
||
ThousandEyes with BT |
Part A – Service Terms |
|
Part B – Service Description |
||
One Cloud Microsoft |
Part A – Service Terms |
|
Part B – Service Description |
||
Operator Connect for Microsoft Teams |
Part A – Service Terms |
|
Part B – Service Description |
||
Edge Compute |
Part A – Service Terms |
|
Part B – Service Description |
||
Cloud Contact Next Generation |
Part A – Service Terms |
|
Part B – Service Description |
||
Private Cloud Shared |
Part A – Service Terms |
|
Part B – Service Description |
||
Prisma SD-WAN |
Part A – Service Terms |
|
Part B – Service Description |
||
Fortinet SD-WAN |
Part A – Service Terms |
|
Part B – Service Description |
||
Zoom Phone |
Part A – Service Terms |
|
Part B – Service Description |
||
Private Cloud Hosted & Everywhere |
Part A – Service Terms |
|
Part B – Service Description |
||
Webex Calling |
Part A – Service Terms |
|
Part B – Service Description |
||
Webex Meetings |
Part A – Service Terms |
|
Part B – Service Description |
||
Smartnumbers Protect with BT |
Part A – Service Terms |
|
Part B – Service Description |
||
BT Anywhere365 |
Part A – Service Terms |
|
Part B – Service Description |
||
Carbon Network Dashboard |
Part A – Service Terms |
|
Part B – Service Description |
Security
Solution Name |
Document |
|
Operational Technology and Threat Management |
Part A – Service Terms |
|
Part B – Service Description |
||
Managed DDoS Security – On BT’s Network |
Part A – Service Terms |
|
Part B – Service Description |
||
Managed DDoS Security – Off BT’s Network |
Part A – Service Terms |
|
Part B – Service Description |
||
BT Managed CrowdStrike Falcon |
Part A – Service Terms |
|
Part B – Service Description |
||
BT Managed Cloud Security (Netskope) |
Part A – Service Terms |
|
Part B – Service Description |
||
BT Managed Cloud Security (Prisma Access) |
Part A – Service Terms |
|
Part B – Service Description |
||
Managed Cloud Security (Zscaler) |
Part A – Service Terms |
|
Part B – Service Description |
||
Operational Technology and Threat Management |
Part A – Service Terms |
|
Part B – Service Description |
||
BT Managed CySOC Service for Splunk |
Part A – Service Terms |
|
Part B – Service Description |
Customer Contact
Solution Name |
Document |
|
Nuance Gatekeeper with BT |
Part A – Service Terms |
|
Part B – Service Description |
||
Five9 Cloud Contact Centre |
Part A – Service Terms |
|
Part B – Service Description |