Terms and conditions for Global Business: service schedules

Below you will find the service schedules that contain the service specific terms for our global business products and services. These service schedules are governed by our general terms whose terms are set out here.

Legacy versions of these service schedules are set out further down this page here.

The global version of the service schedule will apply to your order unless a local country version is listed in the table.

Service Management

Unless a service schedule or your order form states otherwise, we will manage your products and services in accordance with one of the following three service management options:

Service Management Schedule – STANDARD found here.
Service Management Schedule – ESSENTIAL found here.
Service Management Schedule – PLUS found here.

The applicable Service Management Schedule will be set out in your order form.

Please note: PLUS is our enhanced Service Management Schedule with various additional (payable) options; and will only apply if explicitly stated in your order form.

ESSENTIAL and STANDARD are our basic Service Management Schedules; whereby ESSENTIAL applies to Global Fabric, Connected Cloud Edge and Connect Cisco-SDWAN.

Infrastructure Terms

Solution Name	Document
Internet Connect Global	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Internet Connect Reach	Part A – Service Terms	Global version
	Part B – Service Description	Global version
IP Connect Global	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Connected Cloud Edge	Part A – Service Terms	Global version
	Part B – Service Description	Global version
VMware SD-WAN	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Connect Cisco SD-WAN	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Agile Connect	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Edge Solutions	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Ethernet Connect	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Cloud Storage	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Global Fabric	Part A – Service Terms	Global version
	Part B – Service Description	Global version
	Part B1 – Network Service Connections – Global Business Internet	Global version

Digital Workplace

Solution Name	Document
One Voice Global SIP Trunking	Part A – Service Terms	Global version
	Part B – Service Description	Global version
	Exhibit	Global version
Inbound Contact Global	Part A – Service Terms	Global version
Inbound Contact Global	Part B – Service Description	Global version
Operator Connect for Microsoft Teams	Part A – Service Terms	Global version
Operator Connect for Microsoft Teams	Part B – Service Description	Global version
Advanced Call Recording	Part A – Service Terms	Global version
Advanced Call Recording	Part B – Service Description	Global version
ThousandEyes with BT	Part A – Service Terms	Global version
ThousandEyes with BT	Part B – Service Description	Global version
One Cloud Microsoft	Part A – Service Terms	Global version
One Cloud Microsoft	Part B – Service Description	Global version
Edge Compute	Part A – Service Terms	Global version
Edge Compute	Part B – Service Description	Global version
Private Cloud Shared	Part A – Service Terms	Global version
Private Cloud Shared	Part B – Service Description	Global version
Prisma SD-WAN	Part A – Service Terms	Global version
Prisma SD-WAN	Part B – Service Description	Global version
Fortinet SD-WAN	Part A – Service Terms	Global version
Fortinet SD-WAN	Part B – Service Description	Global version
Zoom Phone	Part A – Service Terms	Global version
Zoom Phone	Part B – Service Description	Global version
Private Cloud Hosted & Everywhere	Part A – Service Terms	Global version
Private Cloud Hosted & Everywhere	Part B – Service Description	Global version
Webex Calling	Part A – Service Terms	Global version
Webex Calling	Part B – Service Description	Global version
Webex Meetings	Part A – Service Terms	Global version
Webex Meetings	Part B – Service Description	Global version
Smartnumbers Protect with BT	Part A – Service Terms	Global version
Smartnumbers Protect with BT	Part B – Service Description	Global version
BT Anywhere365	Part A – Service Terms	Global version
BT Anywhere365	Part B – Service Description	Global version
Carbon Network Dashboard	Part A – Service Terms	Global version
Carbon Network Dashboard	Part B – Service Description	Global version
BT Managed LAN for HPE Aruba Networking	Part A – Service Terms	Global version
BT Managed LAN for HPE Aruba Networking	Part B – Service Description	Global version
BT One Cloud UC Edge	Part A – Service Terms	Global version
BT One Cloud UC Edge	Part B – Service Description	Global version

Security

Solution Name	Document
Operational Technology and Threat Management - Visualise & Detect	Part A – Service Terms	Global version
	Part B – Service Description	Global version
Managed DDoS Security – On BT’s Network	Part A – Service Terms	Global version
Managed DDoS Security – On BT’s Network	Part B – Service Description	Global version
Managed DDoS Security – Off BT’s Network	Part A – Service Terms	Global version
Managed DDoS Security – Off BT’s Network	Part B – Service Description	Global version
BT Managed CrowdStrike Falcon	Part A – Service Terms	Global version
BT Managed CrowdStrike Falcon	Part B – Service Description	Global version
BT Managed Cloud Security (Netskope)	Part A – Service Terms	Global version
BT Managed Cloud Security (Netskope)	Part B – Service Description	Global version
BT Managed Cloud Security (Prisma Access)	Part A – Service Terms	Global version
BT Managed Cloud Security (Prisma Access)	Part B – Service Description	Global version
Managed Cloud Security (Zscaler)	Part A – Service Terms	Global version
Managed Cloud Security (Zscaler)	Part B – Service Description	Global version
Operational Technology and Threat Management - Detect Claroty xDome	Part A – Service Terms	Global version
	Part B – Service Description	Global version
BT Managed CySOC Service for Splunk	Part A – Service Terms	Global version
BT Managed CySOC Service for Splunk	Part B – Service Description	Global version
BT Managed WAF (F5)	Part A – Service Terms	Global version
BT Managed WAF (F5)	Part B – Service Description	Global version
BT Managed Firewall	Part A – Service Terms	Global version
BT Managed Firewall	Part B – Service Description	Global version
BT FortiSASE	Part A – Service Terms	Global version
BT FortiSASE	Part B – Service Description	Global version

Customer Contact

Solution Name	Document
Biometric Authentication Cloud Contact	Part A – Service Terms	Global version
Biometric Authentication Cloud Contact	Part B – Service Description	Global version
Five9 Cloud Contact Centre	Part A – Service Terms	Global version
Five9 Cloud Contact Centre	Part B – Service Description	Global version

Legacy Terms

Service Management

Service Management Schedule