ISDN, ISDN2, and ISDN30
From basic ISDN2 lines, to multi-channel ISDN30 solutions for businesses
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Important price changes
Just so that you know ...
We're changing some of our prices from 1st October 2018. Find out what's changing below ...
Overview
High performance voice and data services with ISDN2 and ISDN30
What is ISDN?
Integrated Services Digital Network is a high-performance service that delivers broadcast-quality voice and continuous, extremely reliable data transmission.
Continuous data transmission makes it ideal for use with EPOS machines and intelligent tills in shops, especially in areas with patchy broadband coverage.
ISDN2
For small businesses that cannot afford any breaks in data transmission.
With ISDN2e System you can connect to a small switch (like the BT Quantum) with up to 60 channels.
Channels are sold in pairs and can be bonded to increase bandwidth for things like reliable video-conferencing.
ISDN30
For large businesses that need high-quality video-conferencing, consistent transfer of large data files, or that operate call centres.
As well as being able to have an unlimited number of channels (sold singularly), ISDN30 customers can also bond channels to increase bandwidth.
ISDN30 supports WAN to link 2 or more sites.
Included as standard
Help and support
We will aim to fix your phone line fault by the end of the next working day.
You can report faults 24/7/365 online or by phone:
ISDN2 & ISDN2e system call - 0800 800 154
or
ISDN30e call - 0800 154 434
But you may not need to contact us at all: our comprehensive set of FAQs and help articles on our website, plus help from other customers on our support forums, should answer most questions.
Optional extras
ISDN30 Assurance Continuity: alternative and diverse routing
Protection against both cable and local exchange failure.
- We provide your ISDN over 2 different routes
- Different cables, ducts (where available), and building entry points
- Routing from 2 exchanges to your premises
ISDN30e Assurance Continuity: site assurance option 1
If your site has been compromised, we’ll divert all your incoming calls to a single pre-arranged number.
ISDN30e Assurance Continuity: site assurance option 2
ISDN30e channels duplicated at a standby site that we activate when you can’t use your main site.
ISDN30e Assurance Continuity: dual parenting
We connect your site to 2 exchanges with the same number range across both exchanges.
So if one exchange fails, you’ll still get your incoming calls delivered from the second exchange.
Add more DDI numbers to your ISDN30e
If you’d like to add direct dial in numbers to your lines you can upgrade from £3.40 per channel per month.
Faster fault fix
2 options for more rapid fault fixes.
Total care
We will aim to fix any faults within 24 hours of you telling us about the fault (including weekends and public holidays).
Costs
ISDN2 and ISDN2e System: £4.70 a month extra for each pair of channels
ISDN30e: £3.00 a month extra for each channel
Critical care
We will aim to fix any faults within 6 hours of you telling us about the fault (including weekends and public holidays).
Costs
ISDN2 and ISDN2e System: £6.30 a month extra for each pair of channels
ISDN30e: £4.30 a month extra for each channel
Increase your call allowance
Save money by increasing your call allowance.
ISDN2
- Inclusive call allowance of £20 a month – from an extra £13.20 a month
- Inclusive call allowance of £40 a month – from an extra £27.50 a month
Techie stuff
ISDN2
Technical details about ISDN2.
- Internet connection speed on each channel is 64kbps, which you can combine for faster transmission
- If you connect devices directly to the ISDN circuit, you can have up to 9 additional MSN (Multi-Subscriber Numbering) numbers
ISDN2e System
Technical details about ISDN2e System.
- If you connect devices directly to the ISDN circuit, you can have up to 9 additional MSN (Multi-Subscriber Numbering) numbers
- Internet connection speed on each channel is 64kbps, which you can combine for faster transmission
- Bond channels together for faster transmission for high-quality video conferencing and transferring large data files
- If you use a switch (PBX), you can have an unlimited number of DDI numbers (extra charges apply)
ISDN30e
Technical details about ISDN30.
- Each bearer carries 30 64kbps channels
- Bond channels together for faster transmission for high-quality video conferencing and transferring large data files
- If you use a switch (PBX), you can have an unlimited number of DDI numbers (extra charges apply)
- You can create a Wide Area Network (WAN) by linking 2 or more Local Area Networks (LAN) so you can link multiple sites together
- 2 configurations available: ETSI and DASS
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