Question 1

How long can a circuit stay in Soft Cease?

Accepted Answer

You can choose a reinstatement period of 1 month.

If the service isn’t reinstated within this timeframe, the circuit will be fully ceased.

Question 2

Can I reinstate my line during the Soft Cease period?

Accepted Answer

Yes, you can reinstate your line at any time during the Soft Cease period.

To do this, please contact your Project Manager or Service Team.

Question 3

How long does it take to reinstate a Soft Cease line?

Accepted Answer

Reinstatement usually takes up to 24 hours (1 business day).

Question 4

Can I choose to fully cease my circuit during the Soft Cease period?

Accepted Answer

Yes, you can choose to fully cease your circuit at any time.

Please speak to your dedicated project management to discuss the process.