The contact centre that works for you

Make running your contact centre simple and cost-effective with RingCX in partnership with RingCentral. Manage digital and voice interactions seamlessly through an efficient and easy-to-use contact centre interface.

  • Integrated channels

    With 20+ digital channels and voice calls all integrated in the RingCX contact centre, staying connected with customers across platforms is effortless.

  • Easy deployment

    With RingCX’s simple deployment and our expert implementation teams, getting started couldn’t be an easier process.

  • Trusted partners

    BT and RingCentral are both leading forces in cloud communications. Combined with our networking expertise, you can be sure you’re in good hands with RingCX from BT and RingCentral.

Transform your contact centre with RingCX

  

Deliver enhanced customer experience with BT Cloud Work RingCX

  • Advanced AI integration

    Automate post-call admin with AI-powered summaries, transcripts, and reporting to save time and reduce manual work.

  • Rich omnichannel interaction

    Bring voice, social, and messaging channels together in one simple interface for seamless customer engagement.

  • Simple use

    One easy-to-use app gives agents a single place to focus, with simple setup and seamless CRM integrations for faster service.
Read the BT RingCX™ datasheet
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Transform how your business connects with every customer

With BT Cloud Work RingCX, every interaction becomes smarter and more seamless, combining unified communications, AI-driven insights and real-time collaboration to elevate your customer experience.

Work smarter with AI

RingCX has integrated AI features that improve the contact centre experience for customers, agents and stakeholders alike.

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AI Quality Management

AI Quality Management is a conversational intelligence platform which analyses communication data to support Agents before, during and after the customer call or interaction. AI Quality Management delivers, automated summaries, real time support and actionable insights as well as personalised coaching, driving better customer interactions, better business outcomes and stronger employer Agent relationships.
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AI Agent Assist

AI Agent Assist monitors conversations as they happen, delivering real-time insights, intelligent prompts, and tailored responses exactly when agents need them. AI Agent Assist is available as an add-on to Cloud Work RingCX.

Run your contact centre with ease

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 Managing the contact centre is simple with Cloud Work RingCX, with everything within one interface. Manage users, configure voice and digital channels, and set up routing rules with minimal expertise.

Why choose BT for contact centres

With BT and RingCentral, your business stays secure and connected.

User-focused

We prioritise end users in all our solutions, ensuring a smooth digital experience that helps your business run more efficiently.

Reliable network

Certified by CESG and named by Gartner as the UK’s leading network service provider, you can put your trust in our network.

Industry leader

We’re the leading UK provider of cloud-based phone systems for small and medium businesses.

World-leading security

Our 3,000 security experts protect our networks from more than 6,500 cyber attacks each day, and they can protect your business too.

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Collaborate with your team from anywhere with Cloud Work, a fully integrated, cloud-optimised communications platform.
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