Digital Workplace User Adoption Hub

Cloud collaboration tools

Cloud VoiceDigital phone system that works over the internet allowing calls to be handled from anywhere.

Cloud WorkA cloud-based collaboration and communication platform, allowing you to connect with your colleagues and customers over voice, video and instant messaging.

Kaltura events and video platformComprehensive web-based platform for creating and managing media collections and virtual events.

MiCloud Unified CollaborationCloud-based solution that combines business voice, conferencing, video meetings, messaging and collaboration.

Microsoft Operator ConnectMake and receive external calls directly from your Microsoft Teams app or device.

Microsoft Teams PhoneMake and receive external calls directly from your Microsoft Teams app or device.

Microsoft Teams Phone MobileBringing your mobile and Microsoft Teams application together you can make and receive phone calls using your personal phone number across all your devices seamlessly.

Webex CallingMake and receive external calls directly from your Webex app or device.

Webex Calling with Microsoft TeamsMake and receive calls using Webex Calling within Microsoft Teams without the need to switch applications.

Webex MeetingsMeetings app that combines HD video and audio letting you connect across web, desktop, mobile or video system in a virtual meeting.

Webex MessagingMessaging in Webex App allows group messaging, file-sharing, whiteboarding and collaborate across applications all from the same space.

Webex WebinarsOnline webinars platform to broadcast and engage with your audience.

Zoom MeetingsMeetings app that combines audio, web and video to let you collaborate on your computer, mobile device or video system in real-time.

Zoom PhoneMake and receive calls on your Zoom app from a PC or a mobile device.

Zoom WebinarsOnline webinar platform that lets you broadcast a Zoom meeting with video, audio and content to a large group of view-only attendees.

Customer contact

Anywhere 365Contact centre integrated with Microsoft Teams.

Cloud Contact CiscoContact centre that lets you interact with customers using voice, chat, or email while being accessible via web browser.

Five9 Contact CentreConnect with your customers via chat, email and voice call.

Genesys Cloud Contact CentreCloud contact centre that lets you connect with customers by phone, chat, text or social media.

MiCloud Contact CentreAll-in-one cloud-based contact center that works seamlessly with your MiCloud UC service.

Webex Contact CentreContact centre that lets you interact with customers using voice, chat, or email while being accessible via web browser.

Webex Contact Centre EnterpriseCloud contact centre solution that lets your customers connect through chat, text, social, email or call.

Webex Customer Experience EssentialsSignificant contact center capabilities, enabling interactions with customers via voice, chat, or email.

Office spaces

Audiocodes IP PhonesInternet enabled desk-phones to make and receive phone calls.

Cisco IP PhonesCisco IP Phones are desk-phones that use the internet to make and receive phone calls.

Microsoft Teams RoomsMeeting rooms that are fully integrated with your Microsoft Teams app.

Mitel IP PhonesDesk-phones that use the internet to make and receive phone calls and compatible with multiple collaboration platforms.

Poly IP PhonesInternet enabled desk-phones to make and receive phone calls.

Webex RoomsMeeting rooms with a Cisco device that is fully integrated with the Webex app.

Yealink IP PhonesInternet enabled desk-phones to make and receive phone calls.

Zoom RoomsMeeting rooms that provide an integrated experience for audio, video and wireless screen sharing with Zoom Meetings.

Monitoring and Management Tools

Advanced Call RecordingCompliant call recording for your meetings and calling solutions.

Dubber Call RecordingUnified call recording and voice intelligence solution that integrates with Microsoft, Zoom and Cisco collaboration tools.

E911 Location SettingsE911 location settings for Microsoft Teams, Webex App and RedSky. (North America and Canada)

Inbound Contact GlobalInbound Contact global (ICg) makes it simple to manage and assign local and toll-free access numbers to contact centres, across multiple sites.

Microsoft 365Microsoft 365 is designed to help you achieve more with innovative Office apps, intelligent cloud services, and world-class security.

MyAccountMy Account lets you view and manage your organisation’s BT services and products. You can view your service, inventory, report issues, make changes and access product tools.

My Meeting ManagerOnline account management tool that lets you self-service your collaboration accounts.

One Cloud CiscoVoice and collaboration platform that gives you phone, instant messaging, video and desktop sharing.

One Voice GSIPOne Voice GSIP lets your organisation run traditional voice and data services using an IP-based network that can be seamlessly integrated with cloud-based unified communication platforms.

PowerSuiteSoftware tool to monitor, analyse, troubleshoot and secure cloud collaboration platforms.

ServiceNowOnline service portal to manage your BT products and services.

Soft-exWeb-based billing and analytical tool to help you view and analyse bills, costs and performance via the advanced self-serve user experience portal.

View My Bill OnlineOnline app used to monitor the charges to your collaboration accounts.

Viva Leader InsightsViva Insights helps you address critical questions about your organisation’s resilience and work culture and provide recommendations within your Viva app.

Viva Manager InsightsHelp your team collaborate more effectively while promoting wellbeing and boosting productivity.

Viva Personal InsightsBuild better work habits with personal insights created for you from the Viva app.

Webex Calling User PortalWeb-based portal that lets you manage and configure user features and settings of your service.

Webex Control HubWeb-based portal that lets you view and manage your Webex services and devices.

Sustainability Portfolio

Digital Carbon CalculatorMeasure and track your carbon emissions and energy usage from IT products.