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Low-cost numbers for your customers: 0800, 0808 & 0870

Women in call centre

Make it easy for your customers to get in touch by picking up all or most of the cost of a call.

There’s no need to change your number as the 0800, 0808, or 0870 number sits on top of it.  

Line rental from £10.00 a month.

View our pricing table for further information.

 

Premium rate 09 numbers

 

Woman in call centre

Generate revenue with an 09 premium rate number.

Every time someone calls you on a premium 09 number, you make money (up to £1 a minute per call). Ideal for competition lines, tele-voting or technical support lines.

There’s no need to change your number as the 09 number sits on top of your current phone number.

Before you can set up a premium rate service, register with Payphone plus.

No line rental – just a one-off £25 connection charge.

View our pricing table for further information.

 

Low-cost numbers for your business: 0844, 0871 & 0845

 

Man in call centre

Choose an 0845 number to share the cost of the call with your caller.

Or you can choose 0844 or 0871 numbers where the cost of the call is covered by the caller (you can generate income on the 0871 numbers).

There’s no need to change your number as the 08 number sits on top of your current phone number.

Line rental from free (£50 one-off fee).

View our pricing table for further information.

 

Low-cost numbers for charities

Comic relief call centre

If you're a registered charity you can get reduced call rates on our 08 and 03 numbers.

Our Charities Club contract offers you reduced call rates regardless of your call volumes.

You’ll also get service and account management and out-of-hours assistance.

View our pricing table for further information.

Included as standard

Free statistics reporting

Daily call data updates tell you how your number is performing.

We’ll provide you with call data from the moment your number is live, updated every morning with the previous day’s call information.

You’ll also get a rolling downloadable summary of the past 5 calendar weeks’ data.

Numbers for charities

Benefits when you join our charities club.

Service Management

Dedicated BT Service Manager who will take ownership of your requirements.

Account Management

A dedicated account team and an Inbound Specialist Team. With regular reviews to make sure you’re getting the best from your account.

24/7/365 support

We’ll keep you connected to your callers.

Reduced advanced feature costs

The Charities Club contract gives you lower than standard costs for most advanced routing features.

Optional extras

Call routing

These services give you the flexibility to route calls based on the time of the day, geographic location of the calls, and if the number is busy.

 

Each Call Routing Service costs:

Basic rate numbers (less than 5,000 minutes a year): 1p per minute (ex VAT)

Advance rate numbers (more than 5,000 minutes a year): call us for a quote

Quarterly rental: call us for a quote

Call Management

Analyse data from your calls, and monitor and fine tune your service almost in real time.

Inbound Analyst

A management reporting tool that allows you to analyse data from incoming calls. This is a free service if you commit to 1 million minutes of call traffic per year or a quarterly charge will apply for less than 1 million minutes per year.

Inbound Architect

This is a web-based portal which gives you one point of contact to access BT's reporting and call routing control products. Monitor and tune your service almost in real time, so ensure the maximum numbers of calls can be delivered and answered. This is especially useful for call centres.

FAQs

Do you have a number I can use even if my business moves location?

Yes, all our Telemarketing numbers are designed to be very flexible, so if your business moves or keeps  moving it won't affect your calls to your business as the number you choose will go wherever your business goes. It doesn't change because it's not dependent on the area you move to like an area code such as 0121, 01444, etc.

I really want to generate revenue when my customer calls. Do you have a number for that?

Phone numbers - 0871 and 09** will generate revenue. With the 0871 number you can even choose how  much you want to pay per minute, and how much your customer will pay per minute.

09** numbers can generate the biggest amount of revenue as these numbers are charged to customers at a higher rate than a standard call, which will give you a better rate of revenue.

I'm just starting up my business and ideally don't want to pay for call charges, can I do that?

Yes, by choosing an 0844 number (charged to the caller at 5p per minute) or an 0871 number (charged to the caller at 6p per minute), you won't incur any call charges.

Do you have a number I can advertise in other countries?

Yes - We have International & Universal Freefone numbers

Do I need another line to have one of these numbers?

No, you won't need to get another BT line to have a telemarketing number, as the number you choose will be fixed, meaning that even if your business has to move locations, the number will still remain the same. This way, customers will always be able to contact you, no matter where you are in the country or where they are.

I don't want to receive all calls in one department, can I arrange to take certain calls and route others elsewhere?

Yes, once you have chosen your BT number you can add on as many Call Routing services as you want.

You can choose to route calls to different locations according to the time of day and divert calls to another place where calls will be answered, if the main location is too busy.

If I want to add a service on to my BT number, how many can I add on?

There are many different additional services you can choose from that make using your BT number even more flexible and you can add on as many as you want. The cost per additional service will depend on how many calls your business receives a year.

Why BT Business?

Widest range of numbers available to all business types
24/7/365 online fault reporting

Contact us

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