Our cookie policy

This cookie policy relates to the following websites: business.bt.com

About cookies

Edit your cookie settings

You can change your cookie settings for the business.bt.com website through the Manage Cookie Settings page at any time.

What are cookies and why do we use them?

Cookies and similar technologies (“cookies”) allow small pieces of information to be read from and/or placed onto your device when you visit a website or application. This allows for websites and applications to recognise you or your device on each subsequent visit so that they can remember things like preferences, log in information and saved shopping carts.

 

Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests, which in turn help us to tailor our communications.

 

Cookies last for different lengths of time depending on the job they do. There are session cookies and persistent cookies:

  • Session cookies only last for your online session and disappear from your device when you close your browser.
  • Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie.

 

You can find information about how BT processes your personal data in our privacy policy which can be found at bt.com/privacy-policy/

Your choices

We will only place cookies for the preference level you set. Your preference level will be set depending on the options chosen (usually when you first visit our website), however these can be changed at any time by clicking "Manage Cookie Settings" at the top of this page.

Please note that cookies set before you changed your settings will still be on your device. You can remove them using your browser settings.

Our free online tool can help you manage the cookies we use on business.bt.com websites. To use it, your web browser needs to support JavaScript – if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.

We also use a cookie to remember your cookie preferences. This means if you use a different device, computer profile or browser you will have to tell us your preferences again

Please note that we may share the information we obtain from cookies with other members of the BT Group. All members of the BT Group provide the same high level of security and protection and will only use information obtained from cookies in accordance with the preferences you set. 

The cookies we use

1. Essential cookies

Essential cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing. These cookies are automatically enabled and cannot be turned off because they are essential to enable you to browse our website.

We use Essential cookies to do things like:

  • To help detect fraudulent and suspicious activity;
  • Enable website content to be delivered reliably and efficiently and ensure the load of all site visitors is managed effectively across BT web servers;
  • Collect and record your cookie consent decisions; and
  • Provide proactive live chat sessions to offer you support.

Vendor

Cookie Domain

Cookie Name

Purpose

Adobe

business.bt.com

adobeujs-optin

This cookie name is associated with Adobe (Opt-in). This determines whether to run Adobe services based on user consent levels.

 

Amazon Web Services

business.bt.com

AWSALB

AWSALBCORS

These cookie names are associated with Amazon (Classic Load Balancer), to spread and manage the load of BT website visitors, evenly across our servers.

BT Group

business.bt.com

basketCount

This cookie keeps track of the number of items a user has in their basket.

 

EE

coverage.ee.co.uk

__Host-Session

This cookie name is associated with EE. It loads the mobile coverage checker.

 

Oracle

bt.com

atgRecVisitorId

atgRecSessionId

These cookie names are associated with Oracle. They are used to remember a user’s choice about cookies on live chat and differentiate between unique users in live chat.

 

ResponseTap

metrics.responsetap.com

JSESSIONID

This cookie name is associated with Response Tap. The data is used to store a session identifier, so that Response Tap can monitor session counts for BT applications.

 

Siteminder

bt.com

SMSESSION

This cookie name is associated with Siteminder. It enables basic authentication across the site.

TrustArc

business.bt.com

TAconsentID,

notice_preferences,

cmapi_cookie_privacy

notice_gdpr_prefs

These cookie names are associated with TrustArc. The data is used to collect and record consent decisions.

LivePerson

business.bt.com

LPVID,
LPSID-SiteID,

These cookie names are associated with LivePerson. They are used to enable the Live Chat functionality and allow differentiation between unique users so you can receive appropriate support from a BT agent.

 

business.bt.com,
lpcdn.lpsnmedia.net,
Lo.msg.liveperson.net,
Lo.idp.liveperson.net,
Lo.msghist.liveperson.net

lpLastVisit-,
lpTabId,
lpPmCalleeDfs,
Storage_expiration-SiteId,
lpStrMap,
lpMessaging-,
-lpuw

These cookie names (utilising HTML Local and Session Storage) are associated with LivePerson. They are used to identify user’s choices and provide technical data (e.g. timestamp, tokens, management of storage keys) that enables the live chat to run, so you can receive appropriate support from a BT agent.

2. Performance cookies


Performance cookies collect information about how you use our website. For example, which pages you visit and if you experience any errors. These cookies are important to us being able to operate and maintain our website.

Some of these cookies are also used to perform website analytics. This may include collecting analytics about visitors to our website and collecting information about website usage. We use the information to help us improve the website and measure user interaction.

If you do not accept these cookies it may impact on your experience of the website.

In some cases, some performance cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed below.

We use Performance cookies to do things like:

  • Provide statistics and analytics on how our website is used;
  • See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites);
  • Help us improve the website by measuring any errors that occur;
  • Test different designs of our website;
  • Obtain feedback from you about use of our site and remember if we've already asked you if you want to fill in a survey; and
  • Remember results of tests performed to make the website more relevant to you.

Vendor

Cookie Domain

Cookie Name

Purpose

Adobe Target

bt.com

mbox

This cookie name is associated with Adobe (Target) and records a unique browser identifier (Session ID). The data allows BT to run tests to optimise customer experience.

Decibel

decibelinsight.net

da_lid

da_sid

These cookie names are associated with Decibel and allow BT to monitor and review your journeys on BT websites, to provide BT with insights on how to improve your on-site experience.

Medallia

business.bt.com,
bt.com,
secure.business.bt.com

cd_user_id

kampyleSessionPageCounter

kampyleUserPercentile

kampyleUserSession

kampyleUserSessionsCount

kampyle_userid

kampyleSessionPageCounter

kampyleUserSession

kampyleUserSessionsCount

kampyle_userid

These cookie names are associated with Medallia and provides 'Voice of the customer' and analytics information to BT via feedback and pop up surveys. BT uses this information to improve your experience.

Oracle

bt.com

xdVisitorId

The cookie name is associated with Oracle and ensures a single percent value per visitor for server-side experiments.

ResponseTap

bt.com
business.bt.com

adiS
adiV
adiVi
__adiCookieCheck

This cookie is set by software from ResponseTap. The software provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers.

 

 

3. Functional cookies



Functional cookies are used to provide services or to remember settings to improve your visit.

Preventing functional cookies may mean we can't offer you some services that rely on these cookies to function properly and will reduce the support we can offer you.

In some cases, some functional cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose.

We may use Functional cookies to do things like:

  • Share information with partners to provide a service on our website. The information shared is only used to provide the service, product or function and for no other purpose.

Vendor

Cookie Domain

Cookie Name

Purpose

N/A

N/A

N/A

N/A

4. Targeting cookies

The core purpose of targeting cookies (otherwise known as advertising cookies) is to provide BT with valuable insights into what our customers want, including but not limited to, insight into the communications and services our customers and potential customers may be interested in.

Disabling targeting cookies, generally does not stop you receiving advertising. It simply means that the advertising you receive is less likely to be aligned with your interests.

In order to gain the insights, in some instances we may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. This helps to avoid you receiving advertising that is not relevant to you or your interests.

In some instances, we may also use this information to inform us of how well our communications are received by our customers and website users. In order to do this, we may make use of additional information about you when it is available from internal and external sources to help us do this effectively.

These cookies are also linked to services provided to BT and our customers by our trusted partners (see the Third Parties section below for more information).  We/our trusted partners may also share data derived from these cookies with other members of the BT Group for the purpose and provision of the services they provide.  

We use Targeting cookies to:

  • Link to social networks who may use information about your visit to target advertising to you on other websites;
  • Provide advertising agencies, our trusted partners and other members of the BT Group with information on your visit so that we can present adverts that you may be interested in, and prevent you receiving duplicate ads – see the “online behavioural advertising” section below for further details;
  • Deliver content, including video content, tailored to your interests;
  • Help us to segment and understand our audience by providing additional information so that we can send the most relevant communications possible;
  • Help us identify customers similar to our audience or to serve relevant adverts to you on third party websites and apps;
  • Help us to understand how well our marketing initiatives are performing and whether to continue, change or cease those initiatives; and
  • To provide tailored communications to you and personalise your use of our website when logged in, and in limited circumstances, when logged out (subject to your preferences).

Online behavioural advertising

We, and our trusted partners (see “Third parties” section below) use information collected from targeting cookies to collect information about your device and identify your interests by understanding how you interact with our websites, communications and services. We do this so we can tailor advertising we show you on our own and third party sites and apps.

The information we and our trusted partners collect and share through targeting cookies does not directly identify you. It does not include your name or address.

We use your IP address, together with the interests we have assumed based on how you’ve navigated to and interacted with our websites. For example, if you look at our TV and film packages, we will assume you would like to hear about the latest TV and film offerings we, or our partners, have to offer.

We will also share interest-based advertising information with the third parties that set targeting cookies via our website.

You can opt-out of the use of targeting cookies on our website for online behavioural advertising purposes by blocking and/or deleting these cookies as described below.

Vendor

Cookie Domain

Cookie Name

Purpose

Adobe Analytics

bt.com

 

s_cc

This cookie name is associated with Adobe and is set "True" if cookies are enabled.

 

s_ppv

This cookie name is associated with Adobe and records how far visitors scroll down the page and how much of the page was displayed.

 

s_ppvl

This cookie name is associated with Adobe and is set by Adobe Analytics to store information on the percentage of the page displayed to the end user.

 

Test

tp

 

 

 

This cookie name is associated with Adobe (Analytics) and is used for site tracking.

 

Adobe Audience Manger

dpm.demdex.net

demdex

dpm

dextp

These cookie names are associated with Adobe (Audience Manager) and assigns your web browser a unique ID, that allows BT to perform functions such as visitor identification, ID synchronization, segmentation, modelling & reporting.

business.bt.com

secure.business.bt.com

aam_uuid

Adobe Audience Manager - data management platform uses these cookies to assign a unique ID when users visits a website.

 

Adobe Experience Cloud

Bt.com

AAMC_*

This cookie name is associated with Adobe. It is used to store unique visitors IDs used by Experience Cloud solutions and to identify unique visitors.

 

AAMCVs_*

This cookie name is associated with Adobe and serves as a flag, indicating a web session has begun.  Its value is always "1" and discontinues when the web session has ended.

 

AMCV_*

This cookie name is associated with Adobe (Experience Cloud suite) and assigns your browser unique visitor IDs.

 

Amazon

amazon-adsystem.com

ad-id

 

 

 

This cookie name is associated with Amazon and allows us to advertise via Amazon Business and be provide more targeted adverts to our users and customers.

 

Avocet

ads.avct.cloud

 

uuid

This cookie name is associated with Avocet. They help BT identify when you have responded to an BT advert on another website. This data is also used to assess the overall performance of our advertising campaigns.

 

Google Analytics

bt.com

_gcl_au

This cookie name is associated with Google (Analytics). The data collected is used to provide reports on the performance of the BT websites and how visitors interact with them – which helps us provide you with more relevant content and a better experience.

 

Google

doubleclick.net

test_cookie

These cookie names are associated with Doubleclick (Google). They help BT identify when you have responded to an BT advert on Google. The data collected from these cookies also helps us assess the overall performance of our advertising campaigns.

Google

doubleclick.net

IDE

This cookie name is associated with Doubleclick (Google). It is used for serving targeted advertisements that are relevant to users across the web. Targeted advertisements may be displayed to users based on previous visits to a website. It is also used to measure the conversion rate of ads presented to the user.

 

Google

doubleclick.net

RUL

This cookie name is associated with Doubleclick (Google). It is used to determine whether website advertisement has been properly displayed - This is done to make their marketing efforts more efficient.

 

LinkedIn

 

linkedin.com

AnalyticsSyncHistory

This cookie name is associated with Linkedin. It is used to store information about the time a sync took place for users based in the EU, EEA and Switzerland.

UserMatchHistory

This cookie name is associated with LinkedIn. It is used to track user behaviour in order to provide better personalised advertising.

bcookie

This cookie name is associated with Linkedin. It is a browser Identifier cookie that is used to uniquely identify devices accessing LinkedIn to detect abuse on the platform.

lang

This cookie name is associated with Linkedin. It is used to remember a user's language settings.

lidc

This cookie name is associated with Linkedin. It is used to optimize data centre selection.

 

 

bscookie

This cookie name is associated with Linkedin. It is used to recognise a secure browser ID.

 

ads.linkedin.com

lang

This cookie name is associated with Linkedin. It is used to remember a user's language setting.

 

Facebook

facebook.com

fr

This cookie name is associated with Facebook. It helps BT identify when you have responded to an BT advert on Facebook. This data is also used to assess the overall performance of our advertising campaigns.

 

bt.com

_fbp

This cookie name is associated with Facebook. It is used to allow advertisers to measure the effectiveness of advertising by understanding the actions users take on a website.

 

ResponseTap

bt.com

adiLP

This cookie name is associated with ResponseTap and is set by their software. The software provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers. The cookie is used to help track visitors who have multiple tabs open in the same browser to prevent errors in tracking.

 

Twitter

twitter.com

personalization_id

This cookie name is associated with Twitter and collects data for advertising and analytics purposes.

 

Third parties

BT allow trusted third party partners to set cookies when you interact with BT services. Third parties include search engines, providers of measurement and analytics services, social media networks, affiliate networks, other members of the BT Group and advertising companies. Third parties may use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their marketing and services, and to perform services on behalf of BT (as described in the cookie categories above).

Third parties may also read cookies placed on your device when visiting other websites, which usually takes place where that third party also sets cookies on other websites you have visited. You can manage browser cookies through your browser settings (see the Managing Cookies section below).

It is important to note that, although BT and its trusted third party partners will only set cookies in line with your preferences, if you originally accept the use of cookies, but later change your settings, BT and its trusted third party partners may continue to use data collected and derived from cookies during the period of time you consented to the cookie placement.

Managing cookies

There are ways you can control and manage cookies on your device. Please remember that any settings you change at browser or device level will not just affect the cookies we use. These changes will apply to all websites you visit (unless you choose to block cookies from sites).

Our Cookie Banner

You can directly edit your preferences in relation to the cookies BT set by using the BT “Manage Cookie Settings” function to set your preferences. Here you can select your preferences in relation to all non-essential cookies placed by our website.

This method will not impact any cookies previously set, prior to your change in preferences. If you wish to manage existing cookies, you can use your browser settings as outlined below.

Managing cookies in your browser

Most browsers will allow you to choose the level of privacy settings you want. You can (a) block all cookies, (b) accept all cookies, or (c) pick a setting somewhere in between. This range lets you control your cookie settings, so you can:

  • See what cookies you've got and delete them on an individual basis
  • Block third party cookies
  • Block cookies from particular sites
  • Block all cookies from being set
  • Delete all cookies when you close your browser

Deleting cookies means that any preference settings you have made on a website will be lost. Blocking all cookies means functionality on our websites will be lost, as described above. We don’t recommend turning all cookies off when using our websites.

If you want to reduce your cookie settings at any time – for example, if you accept all cookies, but later decide you don’t want a certain type of cookie – you’ll need to use your browser settings to remove any cookies dropped on your previous visit.

Find out how to manage your cookies using the most popular browsers below.

Internet Explorer

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox

https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?

Google Chrome

https://support.google.com/chrome/answer/95647?hl=en

Safari

https://support.apple.com/en-gb/HT201265

https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Information about cookies
You can read more about cookies at:
 
Internet Advertising Bureau
 
A guide to behavioral advertising and online privacy has been produced by the internet advertising industry which can be found at:

http://www.youronlinechoices.eu