Got a fault with your BT Business product or service? Find out how to get technical help, report a fault, or track an existing fault.
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Fix a fault
Report a broadband fault
Fix broadband online – and jump the queue if we need you to call.Report a fault
Track a fault
Check progress on a fault fix without picking up the phone.
Track a fault
Service status
Check if we’re already working on a problem in your area.
Service status
Live chat
The easiest way to get in touch with us, chat with an advisor.Monday-Friday 08:00-18:00
Chat now
WhatsApp
Contact us direct from your mobile. Monday-Friday 08:00-18:00WhatsApp us
Call us
Try live chat or WhatsApp to get in touch before calling.
0800 800 154
Call charges
0800 & 0808 - Free from UK numbers
If you've lost all incoming and outgoing calls, reboot the firewall and your phone system. This helps reconnect the Session Initiation Protocol (SIP) platform, and restore service.
Call us
0808 100 2440
Call charges
0800 & 0808 - Free from UK numbers
Report a phone line fault
Fix phone lines faster, using the same steps as if you called us.
Report a fault
Track a fault
Check progress on a fault fix without picking up the phone.
Track a fault
Live chat
The easiest way to get in touch with us, chat with an advisor.Monday-Friday 08:00-18:00
Chat now
WhatsApp
Contact us direct from your mobile. Monday-Friday 08:00-18:00WhatsApp us
Call us
Try live chat or WhatsApp to get in touch before calling.
0800 800 154
Call charges
0800 & 0808 - Free from UK numbers
Report a fault
Fix faults faster, using the same steps as if you called us.Report a fault
Track a fault
Check progress on a fault fix without picking up the phone.
Track a fault
Service outages
Check if we’re already working on a problem in your area.Service status
WhatsApp
Contact us direct from your mobile. Monday-Friday 09:00-17:00WhatsApp us
Live chat
The easiest way to get in touch with us, chat with an advisor. Monday-Friday 09:00-17:00Chat now
Call us
Try live chat or WhatsApp to get in touch before calling.
0800 011 3237
Call charges
0800 & 0808 - Free from UK numbers
Don't forget to dial '9' before trying to get an outside line.
Report a fault
Fix faults faster, using the same steps as if you called us.
Report a fault
Track a fault
Check progress on a fault fix without picking up the phone.
Track a fault
Service outages
Check if we’re already working on a problem in your area.Service status
WhatsApp
Contact us direct from your mobile. Monday-Friday 08:00-18:00WhatsApp us
Live chat
The easiest way to get in touch with us, chat with an advisor. Monday-Friday 08:00-18:00Chat now
Call us
Try live chat or WhatsApp to get in touch before calling.
0800 800 154
Call charges
0800 & 0808 - Free from UK numbers
Report a fault
Fix faults faster, using the same steps as if you called us.Report a fault
Track a fault
Check progress on a fault fix without picking up the phone.
Track a fault
Call us
Problem reporting a fault online? Time to call us.
0800 800 154
Call charges
0800 & 0808 - Free from UK numbers
Call us
0800 110 011
Call charges
0800 & 0808 - Free from UK numbers
Call us
Note: for help with BT Cloud Voice, contact us using these details instead .
0800 389 0598 (BT Cloud Phone and BT Cloud Work help only)
Available 24/7 for Connect or Collaborate user feature pack customers. For Basic user feature pack customers, we're available Monday-Friday 08:00-18:00.
Call charges
0800 & 0808 - Free from UK numbers
Report a fault
Fix faults faster, using the same steps as if you called us.Report a fault
Track a fault
Check progress on a fault fix without picking up the phone.
Track a fault
Service outages
Check if we’re already working on a problem in your area.Service status
WhatsApp
Contact us direct from your mobile. Monday-Friday 09:00-17:00WhatsApp us
Call us
Try WhatsApp to get in touch before calling.
0800 389 0537
Call charges
0800 & 0808 - Free from UK numbers
Call us to report a fault
0808 1002440
Call us for technical help
0800 181556
Call charges
0800 & 0808 - Free from UK numbers
Call us for support or to report a fault
0800 055 6065
Call charges
0800 & 0808 - Free from UK numbers
We can only provide technical advice to customers who have a maintenance contract.
Live chat with us to report a fault
Monday-Friday 08:00-18:00
Chat now
Call us to report a fault
0800 800 154
Call us for technical help
0800 378 822
Call charges
0800 & 0808 - Free from UK numbers
We can only provide technical advice to customers who have a maintenance contract.
Live chat with us to report a fault
Monday-Friday 08:00-18:00
Chat now
Call us to report a fault
0800 800 154
Call us for technical help
0800 181 556
Call charges
0800 & 0808 - Free from UK numbers
We can only provide technical advice to customers who have a maintenance contract.
Live chat with us to report a fault
Monday-Friday 08:00-18:00
Chat now
Call us to report a fault
0800 800 154
Call us for technical help
08702 408 377
Call charges
0800 & 0808 - Free from UK numbers
We can only provide technical advice to customers who have a maintenance contract.
Live chat with us to report a fault
Monday-Friday 08:00-18:00
Chat now
Report a fault
Fix faults faster, using the same steps as if you called us.Report a fault
Track a fault
Check progress on a fault fix without picking up the phone.
Track a fault
Service outages
Check if we’re already working on a problem in your area.Service status
Call us
Problem reporting a fault online? Time to call us.
0800 085 3977
Call charges
0800 & 0808 - Free from UK numbers
Report a fault
Fix faults faster, using the same steps as if you called us.
Report a fault
Track a fault
Check progress on a fault fix without picking up the phone.
Track a fault
Service outages
Check if we’re already working on a problem in your area.Service status
WhatsApp
Contact us direct from your mobile. Monday-Friday 08:00-18:00WhatsApp us
Live chat
The easiest way to get in touch with us, chat with an advisor. Monday-Friday 08:00-18:00Chat now
Call us
Try live chat or WhatsApp to get in touch before calling.
0800 800 154
Call charges
0800 & 0808 - Free from UK numbers
Live chat
Monday-Friday 08:00-18:00
Chat now
Call us
0800 800 154
Call charges
0800 & 0808 - Free from UK numbers
The BT Domains service has been discontinued.
For more information, see Domain names help .
Lost or stolen: Call us immediately.
Fix faults: Switch your device off and on again - it fixes most problems.
WhatsApp
We advise using your mobile for a better experience.
WhatsApp us
Call us
You'll need your device and account or mobile number when you call.
0800 800 154
Call charges
0800 & 0808 - Free from UK numbers
Lost or stolen: Call immediately, and we'll bar your phone so it can't make calls.
Call us
Please make sure you have your account number or BT One Phone number to hand.
0345 154 8844
Call charges
0800 & 0808 - Free from UK numbers
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