Skip to main content
I'm having problems with Cloud Voice Express, what can I do? | BT Business
not-authored-help-and-support

I'm having problems with Cloud Voice Express, what can I do?

You can report faults online. It's quick and easy, so can also save you a call. Simply:

  1. Sign in to My account
  2. Hover over 'Help' at the top of your screen and under 'Tools', select 'Report or track a fault'

Alternatively, many of the most-common faults can be fixed easily using our troubleshooting FAQs.

Using the Cloud Voice Express app

I don't know how to divert my calls

I can't make or receive any calls

I'm not receiving any incoming calls

I can't hear callers or they can't hear me

My phone doesn't ring or rings once and cuts off

My calls keep cutting off

My service isn't working on my existing number

I can't make any outgoing calls

My calls are cutting in and out

When I answer a call, there is no-one there

There is noise or static on the line when I make a call

Can I use Cloud Voice Express to make 999 or 112 calls?

What do the lights on my DECT base station mean?

I have an error message on my handset, what does it mean?

My broadband connection is down

If you're still having problems, contact us.

Did this help?

Additional support