Fixed: Cloud Voice Express app audio issues
If you have an iPhone 14 and above and are using iOS 18, you may have been experiencing some audio issues when using our app. We’re really sorry if this has impacted you. Fortunately, we’ve managed to fix the problem – to get your app working properly again, please update it to the latest version in the App Store.You can report faults online. It's quick and easy, so can also save you a call. Simply:
- Sign in to My account
- Hover over 'Help' at the top of your screen and under 'Tools', select 'Report or track a fault'
Alternatively, many of the most-common faults can be fixed easily using our troubleshooting FAQs.
Using the Cloud Voice Express app
I don't know how to divert my calls
I can't make or receive any calls
I'm not receiving any incoming calls
I can't hear callers or they can't hear me
My phone doesn't ring or rings once and cuts off
My calls keep cutting off
My service isn't working on my existing number
I can't make any outgoing calls
My calls are cutting in and out
When I answer a call, there is no-one there
There is noise or static on the line when I make a call
Can I use Cloud Voice Express to make 999 or 112 calls?
What do the lights on my DECT base station mean?
I have an error message on my handset, what does it mean?
My broadband connection is down
If you're still having problems, contact us.