BT Business broadband, phone line, email or Cloud Voice services not working properly? Here’s how we’ll help put things right. Log in to report a fault and you’ll go straight to the correct place to fix problems.
Run the same tests our experts use
By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. So you get the same service, and it could save you time too.
We could fix it while you report it
When you run the tests online, we’ll ask you simple questions, and let you know how we’ll put things right. Sometimes we can identify and fix a fault at the same time.
Book an engineer when you need one
If an engineer needs to fix the fault, you can choose the best time for them to visit. We’ll offer the fastest fix with the first available visit – you’re in control to change it.
Run the same tests our experts use
By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. So you get the same service, and it could save you time too.
We could fix it while you report it
When you run the tests online, we’ll ask you simple questions, and let you know how we’ll put things right. Sometimes we can identify and fix a fault at the same time.
Book an engineer when you need one
If an engineer needs to fix the fault, you can choose the best time for them to visit. We’ll offer the fastest fix with the first available visit – you’re in control to change it.
Benefits of reporting a fault online
Logging in to report a fault helps us identify you and your services, and increases your security
By reporting a fault online you can run some checks without answering additional security questions
When you report a fault online, we can share details that we’re required to hide if you don’t log in
Reporting a fault online makes fixes faster, as you won’t need to tell us anything we already know
Logging in to report a fault helps us identify you and your services, and increases your security
By reporting a fault online you can run some checks without answering additional security questions
When you report a fault online, we can share details that we’re required to hide if you don’t log in
Reporting a fault online makes fixes faster, as you won’t need to tell us anything we already know