A man working on his laptop. He could report a fault online if there's a problem with a BT Business service.

Report a fault

To quickly and securely report faults with BT Business broadband, phone line, email or cloud-based services, first log in.
Log in to report a fault
Register for My Account
A man working on his laptop. He could report a fault online if there's a problem with a BT Business service.

Report a fault

To quickly and securely report faults with BT Business broadband, phone line, email or cloud-based services, first log in.
Log in to report a fault
Register for My Account

Reporting a fault – what happens next

BT Business broadband, phone line, email or Cloud Voice services not working properly? Here’s how we’ll help put things right. Log in to report a fault and you’ll go straight to the correct place to fix problems.
Computer icon for 'Run the same tests our experts use'

Run the same tests our experts use

By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. So you get the same service, and it could save you time too.
Cogs icon for 'We could fix it while you report it'

We could fix it while you report it

When you run the tests online, we’ll ask you simple questions, and let you know how we’ll put things right. Sometimes we can identify and fix a fault at the same time.
Spanner icon for 'Book an engineer when you need one'

Book an engineer when you need one

If an engineer needs to fix the fault, you can choose the best time for them to visit. We’ll offer the fastest fix with the first available visit – you’re in control to change it.
Computer icon for 'Run the same tests our experts use'

Run the same tests our experts use

By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. So you get the same service, and it could save you time too.
Cogs icon for 'We could fix it while you report it'

We could fix it while you report it

When you run the tests online, we’ll ask you simple questions, and let you know how we’ll put things right. Sometimes we can identify and fix a fault at the same time.
Spanner icon for 'Book an engineer when you need one'

Book an engineer when you need one

If an engineer needs to fix the fault, you can choose the best time for them to visit. We’ll offer the fastest fix with the first available visit – you’re in control to change it.

Benefits of reporting a fault online

Key icon to represent security of logging in
Logging in to report a fault helps us identify you and your services, and increases your security
 Computer icon to represent running tests
By reporting a fault online you can run some checks without answering additional security questions
Shield icon to represent protection of logging in
When you report a fault online, we can share details that we’re required to hide if you don’t log in
 Thumbs-up icon to represent faster fixes
Reporting a fault online makes fixes faster, as you won’t need to tell us anything we already know
Key icon to represent security of logging in
Logging in to report a fault helps us identify you and your services, and increases your security
 Computer icon to represent running tests
By reporting a fault online you can run some checks without answering additional security questions
Shield icon to represent protection of logging in
When you report a fault online, we can share details that we’re required to hide if you don’t log in
 Thumbs-up icon to represent faster fixes
Reporting a fault online makes fixes faster, as you won’t need to tell us anything we already know