Report a fault
To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in.
- Run the same tests our experts use
- We could fix it while you report it
- Book an engineer when you need one
Report a fault
To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in.
- Run the same tests our experts use
- We could fix it while you report it
- Book an engineer when you need one
Reporting a fault – what happens next
BT Business broadband, phone line, email or Cloud Voice services not working properly? Here’s how we’ll help put things right. Log in to report a fault and you’ll go straight to the correct place to fix problems.
Run the same tests our experts use
By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. So you get the same service, and it could save you time too.
We could fix it while you report it
When you run the tests online, we’ll ask you simple questions, and let you know how we’ll put things right. Sometimes we can identify and fix a fault at the same time.
Book an engineer when you need one
If an engineer needs to fix the fault, you can choose the best time for them to visit. We’ll offer the fastest fix with the first available visit – you’re in control to change it.Run the same tests our experts use
By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. So you get the same service, and it could save you time too.We could fix it while you report it
When you run the tests online, we’ll ask you simple questions, and let you know how we’ll put things right. Sometimes we can identify and fix a fault at the same time.Book an engineer when you need one
If an engineer needs to fix the fault, you can choose the best time for them to visit. We’ll offer the fastest fix with the first available visit – you’re in control to change it.Benefits of reporting a fault online
