Fix a fault
Log in to My Account to fix your BT Business broadband, phone line, email or Cloud Voice issues.
- Run a quick test and we’ll find the problem.
- Get the right help for your specific issue.
- Book an engineer if you need one.
Log in to My Account to fix your BT Business broadband, phone line, email or Cloud Voice issues.
- Run a quick test and we’ll find the problem.
- Get the right help for your specific issue.
- Book an engineer if you need one.
Quick fixes at your fingertips
Log in to My Account to run our expert diagnostic tests and start fixing your BT Business broadband, phone line, email or Cloud Voice issues.
Run a quick test to find your problem
By fixing a fault online, you use the same tests that our advisors would talk you through if you called us. So you get the same service, and it could save you time too.
Get the right help for your specific issue
When you run the tests online, we’ll ask you simple questions that will let us know what the exact problem is and exactly how to fix it for you. Sometimes we can find the issue and solve it at the same time.
Book an engineer if you need one
If an engineer needs to fix the fault, you can choose the best time for them to visit. We’ll offer the first available visit or you can choose the time to suit you.
Benefits of reporting a fault online
Logging in to report a fault helps us identify you and your services, and increases your security
By reporting a fault online you can run some checks without answering additional security questions
When you report a fault online, we can share details that we’re required to hide if you don’t log in
Reporting a fault online makes fixes faster, as you won’t need to tell us anything we already know