Pre-Digital Phone Line customers
You can’t currently report a fault online if you’re a Pre-Digital Phone Line customer. Instead, please connect with us via live chat or WhatsApp to report your fault.
Pre-Digital Phone Line customers
You can’t currently report a fault online if you’re a Pre-Digital Phone Line customer. Instead, please connect with us via live chat or WhatsApp to report your fault.
Check your BT Business service performance, fix or report your BT Business broadband, phone line, email or Cloud Voice issues online.
Log in to My Account to check how your services are performing. Run quick, simple tests that will help get your services back online if you're experiencing issues.
We'll let you know straight away if your BT Business services are experiencing any outages, planned or otherwise. We'll also let you know the best next steps or when we expect everything to be back to normal.
A few simple questions will let us know exactly what type of issue you're having and exactly how we can get you back online.
If we can't get your services up and running online we'll offer you the earliest available engineer appointment, or you'll be able to choose the date and time to suit you.