Deal with bills
Pay your bills, discuss your bills, or query charges with us.
Find your product
Mobile billing enquires
Quick help |
We advise using your mobile for a better experience. |
Need more help?
Call us
You'll need your device and account or mobile number when you call.
0800 800 156
Monday-Friday 08:00-18:00 and available 24/7 for lost or stolen SIM's. If calling from abroad, use +441635 691702
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
All other billing enquires
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To protect your account and data, we’ll need to verify you’re authorised to discuss the account. Please view our security check information before contacting us.
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Quick help |
Self-serve to save timeManage bills and payments yourself online 24/7 – no need to call. |
Log in to My Account |
Get a copy of a billAll your tax-compliant bills from the last 26 months. |
Get a copy of a bill |
Pay a billChoose your preferred way to pay – by card, BACS, and more. |
Pay a bill |
Direct Debit paymentsSet up, change or cancel a Direct Debit yourself online. |
Direct Debit |
Live chatThe easiest way to get in touch with us, chat with an advisor. Monday-Friday 09:00-17:00 |
We advise using your mobile for a better experience. |
Need more help?
Call us
Try live chat or WhatsApp to get in touch before calling.
0800 800 156
Mon-Fri 08:00-18:00 and Sat 08:00-17:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge