Help and support
Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.
Deal with bills
Pay your bills, discuss your bills, or query charges with us.
Deal with bills
Pay your bills, discuss your bills, or query charges with us.
Find your product
Mobile billing enquires
Quick help |
We advise using your mobile for a better experience. |
Need more help?
Call us
You'll need your device and account or mobile number when you call.
0800 800 156
Monday-Friday 08:00-18:00 and available 24/7 for lost or stolen SIM's. If calling from abroad, use +441635 691702
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
All other billing enquires
 |
To protect your account and data, we’ll need to verify you’re authorised to discuss the account. Please view our security check information before contacting us.
|
Quick help |
Self-serve to save timeManage bills and payments yourself online 24/7 – no need to call. |
Log in to My Account |
Get a copy of a billAll your tax-compliant bills from the last 26 months. |
Get a copy of a bill |
Pay a billChoose your preferred way to pay – by card, BACS, and more. |
Pay a bill |
Direct Debit paymentsSet up, change or cancel a Direct Debit yourself online. |
Direct Debit |
Live chatThe easiest way to get in touch with us, chat with an advisor. Monday-Friday 09:00-17:00 |
We advise using your mobile for a better experience. |
Need more help?
Call us
Try live chat or WhatsApp to get in touch before calling.
0800 800 156
Mon-Fri 08:00-18:00 and Sat 08:00-17:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
Help and support
Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.
Help and support
Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.
Help and support
Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.
Helpful resources
BT Business app
View bills, set up and manage devices, check service status, speed and much more.
Get help from our BT Business Community
Ask questions and read helpful blog articles in our forum for BT Business customers.
Visit the BT Business Community
Save time, online
Here are some hassle-free ways to get help without picking up the phone. Available 24/7.