Help and support
Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.
Close an account
How to tell us you’re leaving.
Close an account
How to tell us you’re leaving.
Ways to close your account
Call us
0800 800 152
Monday-Friday 08:00-18:00
BT One Phone only
Please make sure you have your account number or BT One Phone number to hand.
0345 154 8844
Monday-Friday 08:00-18:00 and available 24/7 for lost or stolen SIMs
MiCloud UC and CC only
Please contact your BT account manager.
0800 055 6065
Monday-Friday 09:00-17:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
Other resources
- Want to write in? Here’s our address which you can write to if you’d prefer to close your account that way.
- If you like, you can also view all our Terms and Conditions before closing your account.
Help and support
Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.
Help and support
Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.
Help and support
Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.
Helpful resources
BT Business app
View bills, set up and manage devices, check service status, speed and much more.
Get help from our BT Business Community
Ask questions and read helpful blog articles in our forum for BT Business customers.
Visit the BT Business Community
Save time, online
Here are some hassle-free ways to get help without picking up the phone. Available 24/7.