Drive adoption of Microsoft Teams Phone
Our three-step model will help you achieve faster adoption and business results.
Use our template to define your success plan and view our checklist to help inform your users.
Set up your new service with our admin support guides and download some ready-to-use assets to announce the new service to your users.
Learn how to use analytical tools to help you understand your users' behaviour and learn how to encourage inactive users to get started.
1. Plan
Success plan to help you with your adoption journey
Download our success plan template and start planning your adoption journey.
Communication checklist
Here's a checklist of things you might need to tell to your users to ensure the best experience:
- New phone number including when they can start using the service.
- How to order a compatible headset if they don’t already have one.
- Details of existing phone number including when it'll be switched off.
- Reminder to copy contacts and voicemails from their existing phone.
- How to make and receive calls with information on advanced features for those who need it.
- How to set personal settings such as personal greetings, and favourite phone numbers.
- Reminder to update email signatures and all places their phone number is promoted.
- How to ensure their mobile app updates with calling capabilities.
- How to access training to get the most out of the service.
- Who to contact for support.