Read the Configure Direct Routing article to help you with the configuration of your service.

Read the Set up Teams Phone in your organisation article to help you with setting up your Direct Routing service.

This includes:

• Buy and assign a Teams Phone license
• Choose a PSTN connectivity option
• Get and assign phone numbers for your users and services
• Set up emergency calling
• Set up auto attendant
• Set up a call queue
• Set up other Teams Phone features
• Manage your deployment

Read the Enable users for Direct Routing article to help you create users, assigns licences, configure the numbers, and more.

This includes:

• Create a user and assign the license
• Ensure that the user is homed online
• Configure the phone number and enable enterprise voice
• Configure sending calls directly to voicemail
• Assign Teams Only mode to users to ensure calls land in Microsoft Teams

Read the Configure the phone number and enable enterprise voice article to help you  manage your numbers.

Read the Manage the usage of a phone number article to help you with managing the usage of your numbers.

Read the Manage phone numbers for users to help you with assigning, changing and removing a phone number.

This includes:

• Asign a phone number to a user
• Change a phone number for a user
• Remove a phone number from a user

Read the Create a call queue article to help you with set up of a call queue.

This includes:

• What's new for call queues in the past six months
• Steps to create a call queue
• Follow these steps to set up your call queue
• Set up general information
• Summary of recommended call queue settings
• Extra functionality available through PowerShell cmdlets
• Resources for complex scenarios

Read the Set up auto attendant article to help you with the set-up of auto attendant.

This includes:

• What's new for auto attendants in the past six months
• Steps to create an auto attendant
• Follow these steps to set up your auto attendant
• Set the auto attendant's general information
• Resources for complex scenarios

Read the Routing calls with auto attendants and call queue article to help you with the call routing plan for your organisation.

Read the Manage emergency locations for your organisation article to help you with adding, changing, removing, and assigning emergency locations.

This includes:

• Add an emergency location
• Change an emergency location
• Remove an emergency location
• Assign an emergency location

Read the Manage emergency calling article to help you with emergency address, emergency calling, emergency clal routing, and addresse for remote lcations.

This includes:

• Emergency address
• Dynamic emergency calling
• Emergency call routing
• Emergency addresses for remote locations
• Security desk notifications
• Create a custom emergency service disclaimer
• Considerations for PSTN connectivity options

Read the Manage emergency call routing policies for Direct Routing article to help you with creating, editing, and assigning a custom emergency call routing policy.

This includes:

• Create a custom emergency call routing policy
• Edit an emergency call routing policy
• Assign a custom emergency call routing policy to users
• Assign a custom emergency call routing policy to a network site

Read the Monitor Direct Routing article to help you monitoring and troubleshooting your service.