Support your team with innovative technology, get insights into customer behaviour, and improve the customer experience with our customer contact solutions for small and medium enterprises.
Anywhere365
For Microsoft Teams customers, integrate a cloud-based contact centre for a seamless customer experience.
Smart Messaging
Increase customer engagement by creating personalised two-way conversations on your customers’ channel of choice.
Why choose BT for customer contact
Choose a partner you can trust to transform your customer contact. We’ve established over 4,000 contact centres.
Global presence
Let customers get in touch from wherever they are. With our global presence, we can help you establish a contact centre anywhere.
Premium partnerships
Our ecosystem of partners means we can integrate your day-to-day applications, contact centre solutions and unified communications.
Trusted
SMEs around the world trust us to help them move to the cloud, transform their customer service and protect what matters most.
Data compliant
You’re in safe hands. SMEs rely on us to deliver critical communications in regulated environments.
Global presence
Let customers get in touch from wherever they are. With our global presence, we can help you establish a contact centre anywhere.
Premium partnerships
Our ecosystem of partners means we can integrate your day-to-day applications, contact centre solutions and unified communications.
Trusted
SMEs around the world trust us to help them move to the cloud, transform their customer service and protect what matters most.
Data compliant
You’re in safe hands. SMEs rely on us to deliver critical communications in regulated environments.
We do more for your business
Sustainability
We’re committed to hitting net zero by 2031. We’re also helping our customers reduce CO2 emissions by 60 million tonnes by 2030. Discover more about our sustainability commitment, for our business and yours.
We’re committed to hitting net zero by 2031. We’re also helping our customers reduce CO2 emissions by 60 million tonnes by 2030. Discover more about our sustainability commitment, for our business and yours.
We’re committed to hitting net zero by 2031. We’re also helping our customers reduce CO2 emissions by 60 million tonnes by 2030. Discover more about our sustainability commitment, for our business and yours.
We’re committed to hitting net zero by 2031. We’re also helping our customers reduce CO2 emissions by 60 million tonnes by 2030. Discover more about our sustainability commitment, for our business and yours.
