Choose from our range of contact centre solutions tailored specifically for SMEs. Together, we’ll make a success of customer engagement.
Choose from our range of contact centre solutions tailored specifically for SMEs. Together, we’ll make a success of customer engagement.
A seamless experience for customers and agents
A seamless experience for customers and agents
Optimise contact centre operations and enhance the overall customer experience, so you can focus instead on delivering value to customers.
Increase customer engagement
Enhance customer experience by engaging customers on the channels of their choice, be that email, social or messaging.
Improve efficiencies
Save time, money and stress with cutting-edge technology that reduces call handling times and frees up your agents.
Work smarter
Improve your decision making with contact centre solutions that give you a better view of customer behaviour.
Increase customer engagement
Enhance customer experience by engaging customers on the channels of their choice, be that email, social or messaging.
Improve efficiencies
Save time, money and stress with cutting-edge technology that reduces call handling times and frees up your agents.
Work smarter
Improve your decision making with contact centre solutions that give you a better view of customer behaviour.
Why choose BT for customer contact
Choose a partner you can trust to transform your customer contact. We’ve established over 4,000 contact centres.
Global presence
Let customers get in touch from wherever they are. With our global presence, we can help you establish a contact centre anywhere.
Premium partnerships
Our ecosystem of partners means we can integrate your day-to-day applications, contact centre solutions and unified communications.
Trusted
SMEs around the world trust us to help them move to the cloud, transform their customer service and protect what matters most.
Data compliant
You’re in safe hands. SMEs rely on us to deliver critical communications in regulated environments.
Global presence
Let customers get in touch from wherever they are. With our global presence, we can help you establish a contact centre anywhere.
Premium partnerships
Our ecosystem of partners means we can integrate your day-to-day applications, contact centre solutions and unified communications.
Trusted
SMEs around the world trust us to help them move to the cloud, transform their customer service and protect what matters most.
Data compliant
You’re in safe hands. SMEs rely on us to deliver critical communications in regulated environments.
We do more for your business
Sustainability
We’re committed to hitting net zero by 2031. We’re also helping our customers reduce CO2 emissions by 60 million tonnes by 2030. Discover more about our sustainability commitment, for our business and yours.
We’re committed to hitting net zero by 2031. We’re also helping our customers reduce CO2 emissions by 60 million tonnes by 2030. Discover more about our sustainability commitment, for our business and yours.
We’re committed to hitting net zero by 2031. We’re also helping our customers reduce CO2 emissions by 60 million tonnes by 2030. Discover more about our sustainability commitment, for our business and yours.
We’re committed to hitting net zero by 2031. We’re also helping our customers reduce CO2 emissions by 60 million tonnes by 2030. Discover more about our sustainability commitment, for our business and yours.
