It’s extremely flexible, there are so many things it does that the old system didn’t. BT has taken our communications to another level.
Call, meet and message with BT Cloud Voice
A hosted VoIP phone system that’s perfect for growing SMEs, Cloud Voice combines all the features of a traditional phone system with the flexibility of the cloud – without compromising on quality.
A hosted VoIP phone system that’s perfect for growing SMEs, Cloud Voice combines all the features of a traditional phone system with the flexibility of the cloud – without compromising on quality.
Find the right Cloud Voice licence for you
Compare our licensing options to decide the perfect one for your business
Cisco Webex, built in
Improve your team’s collaboration with powerful video conferencing that ensures everyone has a seat at the table, no matter where they’re based or what device they’re using. And it’s all built in to BT Cloud Voice for easier communication, every time.
Improve your team’s collaboration with powerful video conferencing that ensures everyone has a seat at the table, no matter where they’re based or what device they’re using. And it’s all built in to BT Cloud Voice for easier communication, every time.
Improve your team’s collaboration with powerful video conferencing that ensures everyone has a seat at the table, no matter where they’re based or what device they’re using. And it’s all built in to BT Cloud Voice for easier communication, every time.
Improve your team’s collaboration with powerful video conferencing that ensures everyone has a seat at the table, no matter where they’re based or what device they’re using. And it’s all built in to BT Cloud Voice for easier communication, every time.
Keep costs under control
With a cloud phone system, all you need to buy is the phones. That means no maintenance costs, so you can put more budget towards business-critical services.
It’s easy to add users, devices and locations so you only ever pay for what you’re using, and software is upgraded automatically (for free) to keep your system up-to-date.
With a cloud phone system, all you need to buy is the phones. That means no maintenance costs, so you can put more budget towards business-critical services.
It’s easy to add users, devices and locations so you only ever pay for what you’re using, and software is upgraded automatically (for free) to keep your system up-to-date.
With a cloud phone system, all you need to buy is the phones. That means no maintenance costs, so you can put more budget towards business-critical services.
It’s easy to add users, devices and locations so you only ever pay for what you’re using, and software is upgraded automatically (for free) to keep your system up-to-date.
With a cloud phone system, all you need to buy is the phones. That means no maintenance costs, so you can put more budget towards business-critical services.
It’s easy to add users, devices and locations so you only ever pay for what you’re using, and software is upgraded automatically (for free) to keep your system up-to-date.
The tech your team needs
Cloud Voice makes it easier to get work done with powerful technology for faster, easier communication and collaboration – and VoIP phones ensure you have the right tech both now and when the UK goes digital in 2027.
Call colleagues for free, start screen sharing, or make quick-fire decisions over instant message. However you work, share ideas and be more productive when you work in the cloud.
Cloud Voice makes it easier to get work done with powerful technology for faster, easier communication and collaboration – and VoIP phones ensure you have the right tech both now and when the UK goes digital in 2027.
Call colleagues for free, start screen sharing, or make quick-fire decisions over instant message. However you work, share ideas and be more productive when you work in the cloud.
Cloud Voice makes it easier to get work done with powerful technology for faster, easier communication and collaboration – and VoIP phones ensure you have the right tech both now and when the UK goes digital in 2027.
Call colleagues for free, start screen sharing, or make quick-fire decisions over instant message. However you work, share ideas and be more productive when you work in the cloud.
Cloud Voice makes it easier to get work done with powerful technology for faster, easier communication and collaboration – and VoIP phones ensure you have the right tech both now and when the UK goes digital in 2027.
Call colleagues for free, start screen sharing, or make quick-fire decisions over instant message. However you work, share ideas and be more productive when you work in the cloud.
Take calls on every device
Be there for your customers whenever they need you. Get the best of both worlds with traditional call options (including hunt groups, call transfer and automatic routing) as well as on-the-go calling.
With Cloud Voice, you can pick up landline calls on your desktop, laptop or smartphone so you’ll never miss an important call again.
Be there for your customers whenever they need you. Get the best of both worlds with traditional call options (including hunt groups, call transfer and automatic routing) as well as on-the-go calling.
With Cloud Voice, you can pick up landline calls on your desktop, laptop or smartphone so you’ll never miss an important call again.
Be there for your customers whenever they need you. Get the best of both worlds with traditional call options (including hunt groups, call transfer and automatic routing) as well as on-the-go calling.
With Cloud Voice, you can pick up landline calls on your desktop, laptop or smartphone so you’ll never miss an important call again.
Be there for your customers whenever they need you. Get the best of both worlds with traditional call options (including hunt groups, call transfer and automatic routing) as well as on-the-go calling.
With Cloud Voice, you can pick up landline calls on your desktop, laptop or smartphone so you’ll never miss an important call again.
A set-up to suit your needs
Pick and mix features to create a Cloud Voice that works for your business. Integrate it with your CRM to improve your customer service, or add Call Analytics and Call Recording to give you the big picture of what’s happening in your business.
From better customer service to better decision making, Cloud Voice will help you improve in every way.
Pick and mix features to create a Cloud Voice that works for your business. Integrate it with your CRM to improve your customer service, or add Call Analytics and Call Recording to give you the big picture of what’s happening in your business.
From better customer service to better decision making, Cloud Voice will help you improve in every way.
Pick and mix features to create a Cloud Voice that works for your business. Integrate it with your CRM to improve your customer service, or add Call Analytics and Call Recording to give you the big picture of what’s happening in your business.
From better customer service to better decision making, Cloud Voice will help you improve in every way.
Pick and mix features to create a Cloud Voice that works for your business. Integrate it with your CRM to improve your customer service, or add Call Analytics and Call Recording to give you the big picture of what’s happening in your business.
From better customer service to better decision making, Cloud Voice will help you improve in every way.
Why choose BT for voice networks
How BT broadband and Cloud Voice future-proofed a zoo
With BT business broadband and Cloud Voice, Dartmoor Zoo has improved communications and security, with the scalability and flexibility to adapt seamlessly as it grows.
Discover how BT’s connectivity and voice solutions improved the operation of Dartmoor Zoo and led to greater safety of staff, visitors and animals.
Optional extras
Call packages
We have a range of call packages to cover the different ways that people use Cloud Voice, including options for calling mobiles and international numbers.
UK Call Sharer options
- Pay As You Go – just pay for the calls you make.
- UK Call Sharer minutes – choose from a selection of inclusive minutes options (from 500-5,000 minutes) that you can share across your users for a fixed monthly price.
- UK Call Sharer Unlimited – make unlimited calls to UK national and UK mobile numbers for a fixed monthly price per user.
International Call Sharer options
Choose from a selection of inclusive minute bundles ranging from:
- 100-10,000 minutes for calls to a selection of fixed only international destinations, or
- 100-2,000 minutes for calls to both fixed and mobile international destinations.
These bundles can be shared across your users for a fixed monthly price.
IP phones and headsets
BT Cloud Voice uses IP phones. You can choose from a broad range, depending on your employees’ needs. We’ll also configure them for you so they’re ready to use straight out of the box.
We’ve tested all our IP phones to make sure they work perfectly with our BT Cloud Voice service. To make sure you experience the quality of calls you’d expect, only IP phones from the BT Cloud Voice portfolio can be used.
You can also choose from our range of headsets. They are sourced from leading edge suppliers and can be purchased when you order your BT Cloud Voice service.
Choice of regional phone numbers
With BT Cloud Voice, your numbers aren't tied to your local area. You can choose local numbers from anywhere in the country.
So if you have a team of regional sales managers all based at your head office in Birmingham, you could give the manager for the north west a Manchester number, the manager for Wales a Cardiff number, and so on. You can give the impression of being local to your customers without having to open a local office.
LAN, hub and cabling
If you need more phones than you can connect to your current router, installing a new hub, Local Area Network (LAN) and cabling can increase your capacity and give you the sharpest, clearest service for your BT Cloud Voice system.
We can help with any requirements you may have. When we confirm your BT Cloud Voice order with you, our sales advisors will assess whether a new LAN, new hub or new cabling would be needed, and talk through the prices and benefits of upgrading.
Training options
Worried about getting to grips with BT Cloud Voice? Don’t be. Our training packages have you covered.
For anywhere, anytime access, choose our Training Platform. It’s got it all from self-service courses and video tutorials, through to instructor-led webcasts and 1-2-1 Guru sessions.
After a more personal touch? Then on-site training with a face-to-face lesson in your own office is for you. Combine this with one of our Training Platform options for a blended approach – ideal for a training refresh and for new employees.
Cloud Voice Call Analytics
Make better decisions, spot ways to cut costs and keep your customers happy. Call analytics works with your BT Cloud Voice system to give you data on the calls you attempt, make and receive, as well as the ones you miss.
Viewing your call data is easy – just log in to the online portal using any internet-enabled device. You can choose how detailed you want your reporting to be – at a company, department, team or employee level. It’ll even analyse your data and show trends.
BT Cloud Voice Peripherals
Secure entry system
Keep staff safe, drive efficiency and provide improved customer services with secure entry systems linked to your BT Cloud Voice.
On-hold music and messaging service
Greet your customers in a professional and efficient way with tailored on hold music and messaging services. Because first impressions count.
To find more about secure entry systems, on-hold music and messaging services, get in touch today or download our brochure:
Useful documents to download
Cloud Voice features and plans
BT Cloud Voice Call Analytics brochure
Getting the most out of BT Cloud Voice
Things you need to know
Terms, conditions and legal stuff
You can find our standard Terms and Conditions at www.bt.com/terms. For full Terms and Conditions and Service Level Agreements (SLAs) visit the Cloud Voice heading at business.bt.com/terms, under IP Communications dropdown.