Help and support
Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.
Fix a fault
Get technical help, report a fault, or track an existing fault.
Fix a fault
Get technical help, report a fault, or track an existing fault.
Find your product
Broadband and internet
Broadband
Report a broadband faultFix broadband online – and jump the queue if we need you to call. |
Track a faultCheck progress on a fault fix without picking up the phone. |
Service statusCheck if we’re already working on a problem in your area. |
Live chat
The easiest way to get in touch with us, chat with an advisor. |
Need more help?
Call us
Try live chat or WhatsApp to get in touch before calling.
0800 800 154
Available 24/7
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
BTnet
 |
If you've lost all incoming and outgoing calls, reboot the firewall and your phone system. This helps reconnect the Session Initiation Protocol (SIP) platform, and restore service. |
Quick help |
Call cut off problem with SIP |
Service issuesCheck for outages in your area - 24/7 |
Service status |
Call us
0808 100 2440 |
Phone line and services
Phone lines
Need more help?
Cloud Voice Express
Need more help?
Call us
Try live chat or WhatsApp to get in touch before calling.
0800 011 3237
Available 24/7
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
Featureline and Embark
 |
Don't forget to dial '9' before trying to get an outside line.
|
Quick help |
Report a faultFix faults faster, using the same steps as if you called us. |
Report a fault |
Track a faultCheck progress on a fault fix without picking up the phone. |
Track a fault |
Service outagesCheck if we’re already working on a problem in your area. |
Live chatThe easiest way to get in touch with us, chat with an advisor. Monday-Friday 08:00-18:00 |
Need more help?
Call us
Try live chat or WhatsApp to get in touch before calling.
0800 800 154
Available 24/7
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
ISDN30/30e
Quick help |
Report a faultFix faults faster, using the same steps as if you called us. |
Track a faultCheck progress on a fault fix without picking up the phone. |
Call usProblem reporting a fault online? Time to call us. 0800 800 154
Call charges 0800 & 0808 - Free from UK numbers |
08 and 09 numbers
Quick help |
Service issuesCheck for outages in your area - 24/7 |
Call us0800 110 011
Call charges 0800 & 0808 - Free from UK numbers |
Phone systems
BT Cloud Phone
Quick help |
Service issuesCheck for outages in your area - 24/7 |
Call us0800 389 0598
Call charges 0800 & 0808 - Free from UK numbers |
BT Cloud Voice
Quick help |
Report a faultFix faults faster, using the same steps as if you called us. |
Track a faultCheck progress on a fault fix without picking up the phone. |
Service outagesCheck if we’re already working on a problem in your area. |
Need more help?
Call us
Try WhatsApp to get in touch before calling.
0800 389 0537
Monday-Friday 08:00-20:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
MiCloud and MiCloud Advance
Quick help |
Call us to report a fault0808 1002440 Call us for technical help0800 181556
Call charges 0800 & 0808 - Free from UK numbers |
MiCloud UC and CC
Call us for support or to report a fault
0800 055 6065
Monday-Friday 09:00-17:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
Avaya IP Office
|
We can only provide technical advice to customers who have a maintenance contract. |
Quick help |
How do I access voicemail or divert calls on my phone system? |
Live chat with us to report a faultMonday-Friday 08:00-18:00 |
Need more help?
Call us to report a fault
0800 800 154
Available 24/7
Call us for technical help
0800 378 822
Monday-Friday 09:00-17:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
Mitel MN3300
|
We can only provide technical advice to customers who have a maintenance contract. |
Quick help |
How do I access voicemail or divert calls on my phone system? |
Live chat with us to report a faultMonday-Friday 08:00-18:00 |
Need more help?
Call us to report a fault
0800 800 154
Available 24/7
Call us for technical help
0800 181 556
Monday-Friday 09:00-17:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
BT Quantum
|
We can only provide technical advice to customers who have a maintenance contract. |
Quick help |
How do I access voicemail or divert calls on my phone system? |
Live chat with us to report a faultMonday-Friday 08:00-18:00 |
Need more help?
Call us to report a fault
0800 800 154
Available 24/7
Call us for technical help
08702 408 377
Monday-Friday 09:00-17:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
BT Versatility
|
We can only provide technical advice to customers who have a maintenance contract. |
Quick help |
How do I access voicemail or divert calls on my phone system? |
Live chat with us to report a faultMonday-Friday 08:00-18:00 |
Need more help?
Call us to report a fault
0800 800 154
Available 24/7
Call us for technical help
08702 408 377
Monday-Friday 09:00-17:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
BT Cloud Voice SIP
Quick help |
Report a faultFix faults faster, using the same steps as if you called us. |
Track a faultCheck progress on a fault fix without picking up the phone. |
Service outagesCheck if we’re already working on a problem in your area. |
Call usProblem reporting a fault online? Time to call us. 0800 085 3977
Call charges 0800 & 0808 - Free from UK numbers |
Email and hosting
Email
|
Can't send emails? If you're using a BT Connect mailbox, you'll need to make sure you update your mail client settings
|
Quick help |
I can't send or receive emails, what should I do? |
Report a faultFix faults faster, using the same steps as if you called us. |
Report a fault |
Track a faultCheck progress on a fault fix without picking up the phone. |
Track a fault |
Service outagesCheck if we’re already working on a problem in your area. |
Live chatThe easiest way to get in touch with us, chat with an advisor. Monday-Friday 08:00-18:00 |
Need more help?
Call us
Try live chat or WhatsApp to get in touch before calling.
0800 800 154
Available 24/7
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
BT Web Hosting
Need more help?
Call us
0800 800 154
Available 24/7
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
Managed websites (BT Marketing Solutions)
|
Contact BT Marketing Solutions about BT Managed websites (Web Starter, Web Manager & Web Expert), BT Website Manager and BT Search Marketing.
|
Response times can vary. |
Email us |
Domains
|
The fastest way to get help is to use live chat. We'll need your account number and security answer. |
Quick help |
Live chatMonday-Friday 09:00-16:30 |
Email us with a domain enquiry form |
Mobile services
Mobile
|
Lost or stolen: Call us immediately. Fix faults: Switch your device off and on again - it fixes most problems. |
Quick help |
We advise using your mobile for a better experience. |
Need more help?
Call us
You'll need your device and account or mobile number when you call.
0800 800 154
Available 24/7.
If calling from abroad, use +441635 691702.
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
BT One Phone
|
Lost or stolen: Call immediately, and we'll bar your phone so it can't make calls. |
Quick help |
Call usPlease make sure you have your account number or BT One Phone number to hand. 0345 154 8844
Call charges 0800 & 0808 - Free from UK numbers |
Help and support
Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.
Help and support
Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.
Help and support
Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.