Help and support
Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.
Get technical help, report a fault, or track an existing fault.
Report a broadband faultFix broadband online – and jump the queue if we need you to call. |
Track a faultCheck progress on a fault fix without picking up the phone. |
Service statusCheck if we’re already working on a problem in your area. |
Live chat
The easiest way to get in touch with us, chat with an advisor. |
Try live chat or WhatsApp to get in touch before calling.
0800 800 154
Available 24/7
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
If you've lost all incoming and outgoing calls, reboot the firewall and your phone system. This helps reconnect the Session Initiation Protocol (SIP) platform, and restore service. |
Quick help |
Call cut off problem with SIP |
Service issuesCheck for outages in your area - 24/7 |
Service status |
Call us
0808 100 2440 |
Service outages
Check for outages in your area 24/7. |
Report a phone line faultFix phone lines faster, using the same steps as if you called us. |
Track a faultCheck progress on a fault fix without picking up the phone. |
Live chat
The easiest way to get in touch with us, chat with an advisor. |
Report a faultFix faults faster, using the same steps as if you called us. |
Track a faultCheck progress on a fault fix without picking up the phone. |
Service outagesCheck if we’re already working on a problem in your area. |
Live chatThe easiest way to get in touch with us, chat with an advisor. Monday-Friday 09:00-17:00 |
Don't forget to dial '9' before trying to get an outside line.
|
Quick help |
Report a faultFix faults faster, using the same steps as if you called us. |
Report a fault |
Track a faultCheck progress on a fault fix without picking up the phone. |
Track a fault |
Service outagesCheck if we’re already working on a problem in your area. |
Live chatThe easiest way to get in touch with us, chat with an advisor. Monday-Friday 08:00-18:00 |
Try live chat or WhatsApp to get in touch before calling.
0800 800 154
Available 24/7
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
Quick help |
Report a faultFix faults faster, using the same steps as if you called us. |
Track a faultCheck progress on a fault fix without picking up the phone. |
Call usProblem reporting a fault online? Time to call us. 0800 800 154
Call charges 0800 & 0808 - Free from UK numbers |
Quick help |
Service issuesCheck for outages in your area - 24/7 |
Call us0800 110 011
Call charges 0800 & 0808 - Free from UK numbers |
Quick help |
Service issuesCheck for outages in your area - 24/7 |
Call us0800 389 0598
Call charges 0800 & 0808 - Free from UK numbers |
Quick help |
Report a faultFix faults faster, using the same steps as if you called us. |
Track a faultCheck progress on a fault fix without picking up the phone. |
Service outagesCheck if we’re already working on a problem in your area. |
Try WhatsApp to get in touch before calling.
0800 389 0537
Monday-Friday 08:00-20:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
Quick help |
Call us to report a fault0808 1002440 Call us for technical help0800 181556
Call charges 0800 & 0808 - Free from UK numbers |
0800 055 6065
Monday-Friday 09:00-17:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
We can only provide technical advice to customers who have a maintenance contract. |
Quick help |
How do I access voicemail or divert calls on my phone system? |
Live chat with us to report a faultMonday-Friday 08:00-18:00 |
0800 800 154
Available 24/7
0800 378 822
Monday-Friday 09:00-17:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
We can only provide technical advice to customers who have a maintenance contract. |
Quick help |
How do I access voicemail or divert calls on my phone system? |
Live chat with us to report a faultMonday-Friday 08:00-18:00 |
0800 800 154
Available 24/7
0800 181 556
Monday-Friday 09:00-17:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
We can only provide technical advice to customers who have a maintenance contract. |
Quick help |
How do I access voicemail or divert calls on my phone system? |
Live chat with us to report a faultMonday-Friday 08:00-18:00 |
0800 800 154
Available 24/7
08702 408 377
Monday-Friday 09:00-17:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
We can only provide technical advice to customers who have a maintenance contract. |
Quick help |
How do I access voicemail or divert calls on my phone system? |
Live chat with us to report a faultMonday-Friday 08:00-18:00 |
0800 800 154
Available 24/7
08702 408 377
Monday-Friday 09:00-17:00
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
Quick help |
Report a faultFix faults faster, using the same steps as if you called us. |
Track a faultCheck progress on a fault fix without picking up the phone. |
Service outagesCheck if we’re already working on a problem in your area. |
Call usProblem reporting a fault online? Time to call us. 0800 085 3977
Call charges 0800 & 0808 - Free from UK numbers |
Can't send emails? If you're using a BT Connect mailbox, you'll need to make sure you update your mail client settings
|
Quick help |
I can't send or receive emails, what should I do? |
Report a faultFix faults faster, using the same steps as if you called us. |
Report a fault |
Track a faultCheck progress on a fault fix without picking up the phone. |
Track a fault |
Service outagesCheck if we’re already working on a problem in your area. |
Live chatThe easiest way to get in touch with us, chat with an advisor. Monday-Friday 08:00-18:00 |
Try live chat or WhatsApp to get in touch before calling.
0800 800 154
Available 24/7
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
Quick help |
Live chatMonday-Friday 08:00-18:00 |
Response times can vary |
0800 800 154
Available 24/7
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
Contact BT Marketing Solutions about BT Managed websites (Web Starter, Web Manager & Web Expert), BT Website Manager and BT Search Marketing.
|
Response times can vary. |
Email us |
The fastest way to get help is to use live chat. We'll need your account number and security answer. |
Quick help |
Live chatMonday-Friday 09:00-16:30 |
Email us with a domain enquiry form |
Lost or stolen: Call us immediately. Fix faults: Switch your device off and on again - it fixes most problems. |
Quick help |
We advise using your mobile for a better experience. |
You'll need your device and account or mobile number when you call.
0800 800 154
Available 24/7.
If calling from abroad, use +441635 691702.
Call charges
0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge
Lost or stolen: Call immediately, and we'll bar your phone so it can't make calls. |
Quick help |
Call usPlease make sure you have your account number or BT One Phone number to hand. 0345 154 8844
Call charges 0800 & 0808 - Free from UK numbers |
View bills, set up and manage devices, check service status, speed and much more.
Ask questions and read helpful blog articles in our forum for BT Business customers.
Visit the BT Business Community
Here are some hassle-free ways to get help without picking up the phone. Available 24/7.