Close an account

How to tell us you’re leaving.

Ways to close your account

Call us

0800 800 152
Monday-Friday 08:00-18:00

BT One Phone only

Please make sure you have your account number or BT One Phone number to hand.

0345 154 8844
Monday-Friday 08:00-18:00 and available 24/7 for lost or stolen SIMs

MiCloud UC and CC only

Please contact your BT account manager.

0800 055 6065
Monday-Friday 09:00-17:00

Call charges

0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge

Other resources

Want to write in? Here’s our address which you can write to if you’d prefer to close your account that way.
If you like, you can also view all our Terms and Conditions before closing your account.

Log in to My Account

My Account lets you easily manage billing accounts, orders, services, roles, faults and more, all from one place.

Pay a bill

Pay your bill with a debit or credit card now.

Check a service status

Check the service status for your BT Business broadband, phone line or cloud-based service.

Report a fault

Run our expert diagnostic tests and start fixing your BT Business broadband, phone line, email or Cloud Voice issues.

Track a fault

Track the progress of any faults you've reported, 24/7.

Track my order

Track your order, or check your delivery and appointment details.

Helpful resources

BT Business app

View bills, set up and manage devices, check service status, speed and much more.

Download the app

Get help from our BT Business Community

Ask questions and read helpful blog articles in our forum for BT Business customers.

Visit the BT Business Community

Save time, online

Here are some hassle-free ways to get help without picking up the phone. Available 24/7.

View our online tools and services