Ways to close your account

Call us

0800 800 152
Monday-Friday 08:00-18:00

BT One Phone only

Please make sure you have your account number or BT One Phone number to hand.

0345 154 8844
Monday-Friday 08:00-18:00 and available 24/7 for lost or stolen SIMs

MiCloud UC and CC only

Please contact your BT account manager.

0800 055 6065
Monday-Friday 09:00-17:00


Call charges

0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge

Other resources

Get things done online, quickly

  • Log in to My Account

    My Account lets you easily manage billing accounts, orders, services, roles, faults and more, all from one place.

  • Pay a bill

    Pay your bill with a debit or credit card now.

  • Check a service status

    Check the service status for your BT Business broadband, phone line or cloud-based service.

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