Cloud Work RingCX
Cloud Work RingCX is a simple and smoothly integrated omni-channel contact centre from BT and RingCentral. Cloud Work RingCX streamlines communication, boosts productivity and enhances customer satisfaction while being easy and affordable to deploy, scale and use.
Cloud Work RingCX is a simple and smoothly integrated omni-channel contact centre from BT and RingCentral. Cloud Work RingCX streamlines communication, boosts productivity and enhances customer satisfaction while being easy and affordable to deploy, scale and use.
Transform your contact centre with RingCX
29%
Improvement in customer sentiment.
80%
Reduction in time to close cases.
19
Point Net Promoter Score improvement.
Work smarter with RingSense AI for RingCX
RingCX has integrated AI features that improve the contact centre experience for customers, agents and stakeholders alike.
As well as virtual AI assistants to direct customers, RingSense AI provides agents with coaching and feedback plus transcripts and summaries during the call.
Post-call summaries and sentiment analysis also allow supervisors and stakeholders easy access to analytics, saving time and allowing them to understand customer’s key concerns.
Cloud Work RingCX is excellent value for your business, with all digital and voice channels included in your package, including IVR messages.
Cloud Work RingCX is excellent value for your business, with all digital and voice channels included in your package, including IVR messages.
Cloud Work RingCX is excellent value for your business, with all digital and voice channels included in your package, including IVR messages.
Cloud Work RingCX is excellent value for your business, with all digital and voice channels included in your package, including IVR messages.
Effortless efficiency
Cloud Work RingCX from BT and RingCentral provides all the tools you need to enhance customer experience and is simple for agents to adopt and use. Using Cloud Work RingCX also frees up time for your IT support, with integrated applications and voice.
Cloud Work RingCX from BT and RingCentral provides all the tools you need to enhance customer experience and is simple for agents to adopt and use. Using Cloud Work RingCX also frees up time for your IT support, with integrated applications and voice.
Cloud Work RingCX from BT and RingCentral provides all the tools you need to enhance customer experience and is simple for agents to adopt and use. Using Cloud Work RingCX also frees up time for your IT support, with integrated applications and voice.
Cloud Work RingCX from BT and RingCentral provides all the tools you need to enhance customer experience and is simple for agents to adopt and use. Using Cloud Work RingCX also frees up time for your IT support, with integrated applications and voice.
RingCX offers 250+ pre-built reports and live and historic dashboards, with 350+ available data points to build customised reports. These detailed analytics from RingCentral help you make data-driven business decisions to maximise success.
RingCX offers 250+ pre-built reports and live and historic dashboards, with 350+ available data points to build customised reports. These detailed analytics from RingCentral help you make data-driven business decisions to maximise success.
RingCX offers 250+ pre-built reports and live and historic dashboards, with 350+ available data points to build customised reports. These detailed analytics from RingCentral help you make data-driven business decisions to maximise success.
RingCX offers 250+ pre-built reports and live and historic dashboards, with 350+ available data points to build customised reports. These detailed analytics from RingCentral help you make data-driven business decisions to maximise success.
Run your contact centre with ease
Managing the contact centre is simple with Cloud Work RingCX, with everything within one interface. Manage users, configure voice and digital channels, and set up routing rules with minimal expertise.
Why choose BT for contact centres
With BT and RingCentral, your business stays secure and connected.