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Cloud Work RingCX

Cloud Work RingCX is a simple and smoothly integrated omni-channel contact centre from BT and RingCentral. Cloud Work RingCX streamlines communication, boosts productivity and enhances customer satisfaction while being easy and affordable to deploy, scale and use.

Cloud Work RingCX is a simple and smoothly integrated omni-channel contact centre from BT and RingCentral. Cloud Work RingCX streamlines communication, boosts productivity and enhances customer satisfaction while being easy and affordable to deploy, scale and use.

Transform your contact centre with RingCX

  

29%

Improvement in customer sentiment.

80%

Reduction in time to close cases.

19

Point Net Promoter Score improvement.

29%

Improvement in customer sentiment.

80%

Reduction in time to close cases.

19

Point Net Promoter Score improvement.

Work smarter with RingSense AI for RingCX

RingCX has integrated AI features that improve the contact centre experience for customers, agents and stakeholders alike.

As well as virtual AI assistants to direct customers, RingSense AI provides agents with coaching and feedback plus transcripts and summaries during the call.

Post-call summaries and sentiment analysis also allow supervisors and stakeholders easy access to analytics, saving time and allowing them to understand customer’s key concerns.

Run your contact centre with ease

Run your contact centre with ease

 Managing the contact centre is simple with Cloud Work RingCX, with everything within one interface. Manage users, configure voice and digital channels, and set up routing rules with minimal expertise.

Why choose BT for contact centres

With BT and RingCentral, your business stays secure and connected.

User-focused

We prioritise end users in all our solutions, ensuring a smooth digital experience that helps your business run more efficiently.

Reliable network

Certified by CESG and named by Gartner as the UK’s leading network service provider, you can put your trust in our network.

Industry leader

We’re the leading UK provider of cloud-based phone systems for small and medium businesses.

World-leading security

Our 3,000 security experts protect our networks from more than 6,500 cyber attacks each day, and they can protect your business too.

User-focused

We prioritise end users in all our solutions, ensuring a smooth digital experience that helps your business run more efficiently.

Reliable network

Certified by CESG and named by Gartner as the UK’s leading network service provider, you can put your trust in our network.

Industry leader

We’re the leading UK provider of cloud-based phone systems for small and medium businesses.

World-leading security

Our 3,000 security experts protect our networks from more than 6,500 cyber attacks each day, and they can protect your business too.