Cloud Work RingCX
Cloud Work RingCX is a simple and smoothly integrated omni-channel contact centre from BT and RingCentral. Cloud Work RingCX streamlines communication, boosts productivity and enhances customer satisfaction while being easy and affordable to deploy, scale and use.
Cloud Work RingCX is a simple and smoothly integrated omni-channel contact centre from BT and RingCentral. Cloud Work RingCX streamlines communication, boosts productivity and enhances customer satisfaction while being easy and affordable to deploy, scale and use.
The contact centre that works for you
The contact centre that works for you
Make running your contact centre simple and cost-effective with RingCX in partnership with RingCentral. Manage digital and voice interactions seamlessly through an efficient and easy-to-use contact centre interface.
- With 20+ digital channels and voice calls all integrated in the RingCX contact centre, staying connected with customers across platforms is effortless.
Integrated channels
- With RingCX’s simple deployment and our expert implementation teams, getting started couldn’t be an easier process.
Easy deployment
- BT and RingCentral are both leading forces in cloud communications. Combined with our networking expertise, you can be sure you’re in good hands with RingCX from BT and RingCentral.
Trusted partners
- With 20+ digital channels and voice calls all integrated in the RingCX contact centre, staying connected with customers across platforms is effortless.
Integrated channels
- With RingCX’s simple deployment and our expert implementation teams, getting started couldn’t be an easier process.
Easy deployment
- BT and RingCentral are both leading forces in cloud communications. Combined with our networking expertise, you can be sure you’re in good hands with RingCX from BT and RingCentral.
Trusted partners
Transform your contact centre with RingCX
29%
Improvement in customer sentiment.
80%
Reduction in time to close cases.
19
Point Net Promoter Score improvement.
Work smarter with RingSense AI for RingCX
RingCX has integrated AI features that improve the contact centre experience for customers, agents and stakeholders alike.
As well as virtual AI assistants to direct customers, RingSense AI provides agents with coaching and feedback plus transcripts and summaries during the call.
Post-call summaries and sentiment analysis also allow supervisors and stakeholders easy access to analytics, saving time and allowing them to understand customer’s key concerns.
Cloud Work RingCX is excellent value for your business, with all digital and voice channels included in your package, including IVR messages.
Cloud Work RingCX is excellent value for your business, with all digital and voice channels included in your package, including IVR messages.
Cloud Work RingCX is excellent value for your business, with all digital and voice channels included in your package, including IVR messages.
Cloud Work RingCX is excellent value for your business, with all digital and voice channels included in your package, including IVR messages.
Effortless efficiency
Cloud Work RingCX from BT and RingCentral provides all the tools you need to enhance customer experience and is simple for agents to adopt and use. Using Cloud Work RingCX also frees up time for your IT support, with integrated applications and voice.
Cloud Work RingCX from BT and RingCentral provides all the tools you need to enhance customer experience and is simple for agents to adopt and use. Using Cloud Work RingCX also frees up time for your IT support, with integrated applications and voice.
Cloud Work RingCX from BT and RingCentral provides all the tools you need to enhance customer experience and is simple for agents to adopt and use. Using Cloud Work RingCX also frees up time for your IT support, with integrated applications and voice.
Cloud Work RingCX from BT and RingCentral provides all the tools you need to enhance customer experience and is simple for agents to adopt and use. Using Cloud Work RingCX also frees up time for your IT support, with integrated applications and voice.
RingCX offers 250+ pre-built reports and live and historic dashboards, with 350+ available data points to build customised reports. These detailed analytics from RingCentral help you make data-driven business decisions to maximise success.
RingCX offers 250+ pre-built reports and live and historic dashboards, with 350+ available data points to build customised reports. These detailed analytics from RingCentral help you make data-driven business decisions to maximise success.
RingCX offers 250+ pre-built reports and live and historic dashboards, with 350+ available data points to build customised reports. These detailed analytics from RingCentral help you make data-driven business decisions to maximise success.
RingCX offers 250+ pre-built reports and live and historic dashboards, with 350+ available data points to build customised reports. These detailed analytics from RingCentral help you make data-driven business decisions to maximise success.
Run your contact centre with ease
Managing the contact centre is simple with Cloud Work RingCX, with everything within one interface. Manage users, configure voice and digital channels, and set up routing rules with minimal expertise.
Why choose BT for contact centres
With BT and RingCentral, your business stays secure and connected.
User-focused
We prioritise end users in all our solutions, ensuring a smooth digital experience that helps your business run more efficiently.
Reliable network
Certified by CESG and named by Gartner as the UK’s leading network service provider, you can put your trust in our network.
Industry leader
We’re the leading UK provider of cloud-based phone systems for small and medium businesses.
World-leading security
Our 3,000 security experts protect our networks from more than 6,500 cyber attacks each day, and they can protect your business too.