Make running your contact centre simple and cost-effective with RingCX in partnership with RingCentral. Manage digital and voice interactions seamlessly through an efficient and easy-to-use contact centre interface.
Integrated channels
With 20+ digital channels and voice calls all integrated in the RingCX contact centre, staying connected with customers across platforms is effortless.
Easy deployment
With RingCX’s simple deployment and our expert implementation teams, getting started couldn’t be an easier process.
Trusted partners
BT and RingCentral are both leading forces in cloud communications. Combined with our networking expertise, you can be sure you’re in good hands with RingCX from BT and RingCentral.
Transform your contact centre with RingCX
Deliver enhanced customer experience with BT Cloud Work RingCX
Advanced AI integrationAutomate post-call admin with AI-powered summaries, transcripts, and reporting to save time and reduce manual work.
Rich omnichannel interactionBring voice, social, and messaging channels together in one simple interface for seamless customer engagement.
Simple useOne easy-to-use app gives agents a single place to focus, with simple setup and seamless CRM integrations for faster service.
Transform how your business connects with every customer
With BT Cloud Work RingCX, every interaction becomes smarter and more seamless, combining unified communications, AI-driven insights and real-time collaboration to elevate your customer experience.
Work smarter with AI
RingCX has integrated AI features that improve the contact centre experience for customers, agents and stakeholders alike.
AI Quality Management is a conversational intelligence platform which analyses communication data to support Agents before, during and after the customer call or interaction. AI Quality Management delivers, automated summaries, real time support and actionable insights as well as personalised coaching, driving better customer interactions, better business outcomes and stronger employer Agent relationships.
AI Agent Assist monitors conversations as they happen, delivering real-time insights, intelligent prompts, and tailored responses exactly when agents need them. AI Agent Assist is available as an add-on to Cloud Work RingCX.
Run your contact centre with ease
Managing the contact centre is simple with Cloud Work RingCX, with everything within one interface. Manage users, configure voice and digital channels, and set up routing rules with minimal expertise.
Why choose BT for contact centres
With BT and RingCentral, your business stays secure and connected.
User-focused
We prioritise end users in all our solutions, ensuring a smooth digital experience that helps your business run more efficiently.
Reliable network
Certified by CESG and named by Gartner as the UK’s leading network service provider, you can put your trust in our network.
Industry leader
We’re the leading UK provider of cloud-based phone systems for small and medium businesses.
World-leading security
Our 3,000 security experts protect our networks from more than 6,500 cyber attacks each day, and they can protect your business too.
From mastering the basics and responding to your business agility to developing essential workplace skills, our learning pathways are designed to grow with your business.
