Expert training to get the most out of Cloud Work by RingCentral. From mastering the basics and responding to your business agility to developing essential workplace skills, our learning pathways are designed to grow with your business.
May 27, 2025
2 min read
Cloud services
Expert led training packages for BT Cloud Work
Expert training to get the most out of Cloud Work by RingCentral. From mastering the basics and responding to your business agility to developing essential workplace skills, our learning pathways are designed to grow with your business.
May 27, 2025
2 min read
Discover how the right training helps your team do more with Cloud Work
Discover expert-led training through our learning management portal – with a suite of videos designed to empower your workforce, from everyday users to admins, get the most out of BT Cloud Work by RingCentral and collaborate with confidence.
Whether you’re managing the platform or simply using it to collaborate, this blog breaks down the different training paths available, starting with admin training for IT leads and system owners.
1. BT Cloud Work Admin Training
Designed for administrators and tech leads, this training track helps you take full control of your Cloud Work platform, right from setup to ongoing performance monitoring.
An introduction to Cloud Work: Get familiar with the Cloud Work portal and discover how to configure key features that align with your business goals. It's your foundation for smooth deployment and smarter management.
Cloud Work Express setup: Learn how to onboard users quickly and easily. This step-by-step guide ensures your team is up and running with the tools they need from day one.
Telephony administration: Dive into the core telephony settings, interfaces and configuration tools that keep your phone system running efficiently. Whether you're adjusting call flows or setting permissions, this course has you covered.
Auto receptionist setup: Discover how to manage incoming calls more professionally with auto receptionist features - giving your customers a seamless experience and saving time for your team.
Group administration: Explore how to create and manage groups that streamline call routing and improve internal communication - so every call gets to the right place, fast.
Call queuing administration: Learn how to manage queues and distribute calls intelligently during busy times, keeping your service levels high and customer wait times low.
Analytics portal overview: Use built-in dashboards and reporting tools to track usage, monitor performance, and identify where improvements can be made. This training helps you turn data into decisions.
Perfect for everyday users, this training ensures your people are confident using Cloud Work on supported devices - whether in the office or working remotely.
Supported devices: Yealink and Poly
Apps: Cloud Work for desktop and mobile
You'll learn how to:
Make, transfer, and hold calls with ease
Set up call forwarding and handle conference calls
Get the best from your device features, wherever you work
The result? Fewer IT queries, smoother calls, and better productivity across your team.
3. Soft Skills Training
To truly empower your teams, we offer personal development courses that enhance the way people communicate, collaborate, and lead.
Communication and telephone skills: Understand the impact of how you speak and listen - and develop techniques to engage, build rapport, and strengthen relationships, whether face-to-face or over the phone.
Sales presentations and effectiveness: Learn to turn great ideas into persuasive pitches and understand the full sales journey - from first contact to closing the deal - with strategies to build value and win customer trust.
Customer service excellence: Whether you're on the front line or managing a team, explore what it takes to deliver service that stands out.
Wellbeing and focus: Discover practical ways to manage stress, stay focused, and prioritise effectively, so you can perform at your best with less stress.
Leadership and management: Discover what it takes to lead with confidence - from building trust and motivating teams to guiding them through change and managing performance in evolving work environments.
4. Business Skills Training
Equip your teams with workplace know-how that boosts performance, adaptability, and compliance, no matter the role or department.
Improving processes and delivering results: Learn how to spot inefficiencies, drive continuous improvement, and manage projects from planning to delivery - all with practical tools to stay on track.
Effective remote working with virtual teams: Discover strategies to stay productive and balanced while working remotely - and learn how to keep distributed teams connected, engaged, and aligned from anywhere.
Equality and diversity: Understand what it means to build a fair, respectful and inclusive workplace — and how to contribute to it every day.
Business essentials for Excel and finance: Build practical skills in Excel and financial thinking, so you can handle everyday tasks, manage budgets, and support smarter decisions with confidence.
Workplace safety essentials: From general health and safety to fire awareness, learn how to recognise risks, stay compliant, and create a safer environment for everyone.
HR and data responsibility essentials: Understand the core policies and data principles that shape your workplace - from HR practices to staying compliant with GDPR.
Navigating the new normal: Prepare for the shift back to the workplace and beyond. Build the mindset, empathy, and practical skills to support yourself and others as you adapt to changing work patterns and expectations.
Every business is different, and so are your people’s learning needs. With BT Cloud Work training, users can explore the right content at the right time, helping you boost productivity, speed up adoption, and reduce the burden on IT support.
Find the right training fit for your team
Compare, choose and level up by getting the most out of your BT Cloud Work phone system, we’ve got a choice of four training packages (capped at 25 users).
Silver
The Silver package gives you
Access for everyone to all the features and functionality training modules.
The full suite of administration, user and device- based courses
