Operator Connect for Microsoft Teams

Operator Connect for Microsoft Teams

Make mobile and landline calls directly from Microsoft Teams on a network built for speed, resilience and security. From £3.76 per subscription, per month*.

Choose your package

Make mobile and landline calls directly from Microsoft Teams on a network built for speed, resilience and security. From £3.76 per subscription, per month*.

Choose your package

The benefits of Operator Connect with BT

Choose your package

Flexible pricing allows you to pick a package that meets your business needs.

10% discount on all Standard and Pro 36-month calling packages. All discounts will be shown in the order summary.

Prices exclude VAT or any other tax. The monthly price shown will increase by 6% from 1 April each year. Subject to credit check, business registration and a minimum term. See www.bt.com/terms for full T&Cs.

Basic
Calls are charged separately
 
  • 24/7 support
  • Proactive quality monitoring
  • End user adoption
  • Voice channel
  • Phone number

 

From £3.76, Ex VAT per user, per month.

Configure your plan
Standard
Domestic calls included
 
  • 24/7 support
  • Proactive quality monitoring
  • End user adoption
  • Voice channel
  • Phone number
  • Domestic call charges covered by your plan

 

From £5.87, Ex VAT per user, per month.

Configure your plan
Pro
International calls included
 
  • 24/7 support
  • Proactive quality monitoring
  • End user adoption
  • Voice channel
  • Phone number
  • Domestic call charges covered by your plan
  • International call charges covered by your plan

 

From £10.07, Ex VAT per user, per month.

Configure your plan

Why choose BT for Operator Connect?

Pick the experts who’ve helped countless companies make the switch. 

Sustainability

Our network operates on 100% renewable electricity, and our cloud calling solutions are up to 95% more efficient than on-site set-ups.   

Secure and compliant

We can keep you compliant with complex in-country regulations, while our dedicated teams safeguard you and your people against cyber threats.  

Experts in transformation

With over 30 years of experience we ensure a seamless transition and will help you make the most of your new collaboration tools.  

Your needs met

We provide a wide range of digital workplace solutions – offering you a complete, cloud-first collaboration experience.  

Sustainability

Our network operates on 100% renewable electricity, and our cloud calling solutions are up to 95% more efficient than on-site set-ups.   

Secure and compliant

We can keep you compliant with complex in-country regulations, while our dedicated teams safeguard you and your people against cyber threats.  

Experts in transformation

With over 30 years of experience we ensure a seamless transition and will help you make the most of your new collaboration tools.  

Your needs met

We provide a wide range of digital workplace solutions – offering you a complete, cloud-first collaboration experience.  

Operator Connect FAQs

Operator Connect works best for organisations without complex requirements or set-ups. It’s for those looking for a quick transition to cloud calling.

Direct Routing provides more flexibility, allowing organisations to integrate existing telephony solution with Microsoft Teams. It also allows you to integrate other critical functions like SBC (session border control) and call centre technology.

You can run multiple voice services side by side. If you have a Microsoft Calling plan, Direct Routing or even Operator Connect from another provider you can leave that in place and add our service beside it.

If you have numbers with a different supplier that you want to keep, you can port these across. You will need to allow additional time for the numbers to be released from your outgoing carrier to us.

Yes. We generally allocate new numbers first and then port old numbers across. Porting timelines vary depending on the carrier or platform you are moving away from.

Choosing to use new numbers will make the migration process faster and avoid any associated porting charges.

The current minimum order is 20 users, with a minimum of 10 users per site.

Operator Connect is an option in Microsoft’s cloud calling portfolio for you to migrate your existing telephony to Teams. To make external PSTN calls from within your Teams tenant across our voice network via Operator Connect, each user you want to assign a phone number in Teams will need access to Microsoft Teams and a Teams Phone System license.

All the connectivity and infrastructure is managed by ourselves as a cloud service to you.  But remember, you’ll need Microsoft Teams with an E1, E3, Plus Phone System add-on license or an E5 License which automatically includes the Phone System License.

The bare minimum requirements to use Operator Connect are:

  • Microsoft Teams (Included in most 365 plans, but not all)

  • Teams Phone System

  • Agreement with an Operator Connect provider like us.

We can deploy Operator Connect within days, but this does depend on the country and whether you prefer a new set of phone numbers, or to port your existing ones over to us.

We will work with you to get you up and running as soon as possible, but please note deployment is likely to take longer when we need to port phone numbers.

Our service is currently available in 21 countries: Australia, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Luxemburg, Netherlands, Norway, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, United Kingdom, and the United States. 

Yes, we can offer this value-added service to help customers capture and archive their calls across their unified communications platform of choice. The service will support customers in complying with regulations such as MiFID II, DORA and more. Please speak to your account manager or use the ‘get in touch’ button on this page to find out more.

*Terms and conditions

Prices exclude VAT or any other tax. The monthly price shown will increase by 6% from 1 April each year. Subject to credit check, business registration and a minimum term. See www.bt.com/terms for full T&Cs.