Five9 is a cloud native provider of contact centres based in the US, with a footprint in over 120 countries across the world.

Can I use Five9 alongside our existing CRM?

Yes. We can fully integrate Five9 with existing CRM solutions like ServiceNow and Salesforce, to give you and your employees the experience you want. We can also fully integrate with Microsoft Teams and other unified communications platforms to allow seamless communication between the front and back offices.

How long will my contract be?

The minimum contract term for Five9 with BT is 12 months. You’ll be billed on a flexible pay monthly basis.

Customer contact

RingCX Contact Centre

Make running your contact centre simpler and more cost-effective through a smooth omni-channel interface featuring 20+ integrated digital channels and voice.

Five9

Harness the power of AI and the cloud to engage global customers on the channels of their choice.

Webex Contact Centre

Reduce overall costs and improve performance by making it simpler for your customer service agents to work from home.

Genesys Cloud contact centre

Work smarter with an enterprise-grade unified contact centre solution that gives customers the ultimate cross-channel experience.

Anywhere365

For Microsoft Teams customers, integrate a cloud-based contact centre for a seamless customer experience.

Fraud, security and compliance

Protect your customers and keep your operations compliant with our flexible and easy-to-manage contact centre security solutions.

Optimise Cloud Contact

Detect changes in customer behaviour and get valuable insight that helps you make informed business decisions.

Smart Messaging

Increase customer engagement by creating personalised two-way conversations on your customers’ channel of choice.

Nuance Gatekeeper

Protect your customers and your business with our biometric authentication and fraud prevention solution.

One Connect

Reduce costs while improving knowledge sharing, data protection and productivity with One Connect.

Why choose BT for customer contact

We’re a partner you can trust to transform your customer contact. We’ve established over 4,000 contact centres globally.

Global presence

With a presence in over 180 countries, we can help you establish a contact centre anywhere, and let customers get in touch from across the world.

Premium partnerships

Our ecosystem of partners means we can integrate your day-to-day applications, contact centre solutions and unified communications.

Trusted

Companies around the world trust us to help them transform their customer service, move to the cloud and protect what matters most.

Data compliant

You're in safe hands. We're trusted by global organisations to deliver critical communications in regulated environments.

Global presence

With a presence in over 180 countries, we can help you establish a contact centre anywhere, and let customers get in touch from across the world.

Premium partnerships

Our ecosystem of partners means we can integrate your day-to-day applications, contact centre solutions and unified communications.

Trusted

Companies around the world trust us to help them transform their customer service, move to the cloud and protect what matters most.

Data compliant

You're in safe hands. We're trusted by global organisations to deliver critical communications in regulated environments.

Choose the right solutions for your business

RingCX Contact Centre

Five9

Webex Contact Centre

Genesys Cloud contact centre

Anywhere365

Fraud, security and compliance

Optimise Cloud Contact

Smart Messaging

Nuance Gatekeeper

One Connect

Why choose BT for customer contact

Global presence

Premium partnerships

Trusted

Data compliant

Global presence

Premium partnerships

Trusted

Data compliant

How AI is transforming the contact centre experience

How AI is transforming the contact centre experience

How AI is transforming the contact centre experience

How AI is transforming the contact centre experience