Connect with colleagues and your customers using Digital Voice for Business – our calling, meetings and applications suite, built for better experiences.
Whether you’re a one-man band or a fast-growing team with employees across the UK, our packages are crafted to meet your business needs.
If you’re an existing Cloud Voice or Cloud Voice Express customer, please get in touch with us by following the links for any support with your service.
Digital Voice for Business solutions
Our pre-bundled packages are tailored to your business needs – consider what features you require and how you want to set up your service, then select how many employees your business has to see pricing and options.
Monthly price shown will increase by £1 from 1 April each year. All prices ex VAT.
T&Cs apply www.bt.com/terms
Includes all features of Enhanced, plus:
Webex Basic app – video calling, chat, meetings and collaboration, including screen and file sharing, and whiteboards. Unlimited meetings for up to 100 people for 40 minutes
Alternate numbers – up to 10 additional numbers with four distinctive ring patterns (requires additional numbers - charges apply).
Automatic callback – get connected automatically when a busy line becomes free
Call Recording – with 1-year storage to support training, improve service quality and keep a record of important conversations
Make and receive phone calls on your mobile or laptop.
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Shared call appearance
Use multiple devices to access the same phone number.
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Hunt group organisation
Direct incoming calls to colleagues in specific groups.
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Busy lamp field
See if a colleague is busy before directing calls.
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Auto attendant
Calls are answered automatically with a menu to direct callers.
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Simultaneous ringing
Set up multiple numbers to ring simultaneously for calls.
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Webex Basic included
Meetings for up to 100 people (40 mins max) with instant messaging, screen sharing and interactive whiteboards.
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Alternate numbers (distinctive ring)
Up to 10 additional numbers* with distinct ring patterns to improve flexibility. *Charges apply for additional numbers.
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Automatic callback
Request a callback when a busy line becomes free.
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Hot desking
Allows a user to temporarily log into another IP phone and access their own calls and features.
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Selective calls
Accept/reject calls that meet specific criteria, such as caller ID, number ranges, time of day, or weekday.
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Welcome to cloud calling as it should be
Digital Voice for Business is our cloud-based calling solution, designed to help your business move to voice over IP simply and securely.
It gives you a modern way to make and receive calls, with the reliability, value and support you’d expect from BT. Whether you’re moving from traditional phone lines or already using cloud calling, getting started is straightforward.
With a faster setup and fewer steps, many businesses can be up and running quickly, without complexity.
Instant provision with no delays
Customers can begin to use the service within minutes of ordering it (subject to credit check) without an engineer visit. You’ll receive an email with step-by-step instructions for setup after ordering. You can also choose the date that best works for you.
Flexibility to grow with your business
New staff joining, add more licences. Need additional features, upgrade your licences. All changes can be made instantly as and when you need them via My Account.
Reliability with 99.999% uptime
With our cloud-based platform backed up in geographically diverse locations customers can rest easy knowing they will always be able to use our service.
Work smarter with Webex
Get more from Digital Voice for Business by upgrading your applications.
Powered by AI, Webex helps your teams work better together and stay connected with customers wherever they are, on the devices they use every day. It can help you keep pace in an everchanging market.
Our smart business apps use AI to turn everyday conversations into simple, useful insights – helping you spot opportunities, make data-driven decisions easily and free up time to focus on growing your business.
Whether you'd rather get started yourself or have one of our experts do the work for you, there's a setup option to suit your business.
Self serve setup
Ideal for any business that wants a quick and easy start.
Use our guided setup journey to get up and running at your own pace. You'll be able to add users, assign numbers, connect devices and switch on key calling features, all from one place.
On the day your service goes live, simply sign in to My Account, navigate to Products & Services, select Digital Voice for Business, and follow the guided setup journey.
Ideal for businesses that want expert advice and setup with minimal effort.
Work with a Digital Voice for Business specialist who'll help set up and configure your service remotely. They'll take the time to understand your business needs, recommend the right setup and make sure key calling features are configured correctly.
Simply select Remote expert setup during the order journey and choose an appointment time that works for you.
Ideal for businesses that want a fully managed setup experience.
A dedicated BT engineer will visit your premise to set up and configure your service. They'll work with you to understand your requirements, install supported devices and help make sure everything is working before they leave.
Choose On-site expert setup during the order journey and select an appointment time that works for you.
Discover a smart, seamless and scalable way to keep your business connected with clearer calls, simple setup and the tools to stay connected from anywhere.
Understanding Call flows in Digital Voice for Business
Explore how calls are routed in the cloud and how you can customise flows to suit your team, opening hours, or business needs.
Explore how Digital Voice for business can work for your team
Explore how Digital Voice adapts to different roles, from front desk teams to remote workers, so everyone gets the right setup for the way they work.
Why choose Digital Voice for Business?
Get more done with calling features and smart business tools like call routing, CRM Integrator and Call Analytics – helping teams work faster, serve customers better and reduce missed opportunities.
Improved productivity
Features like call routing, CRM integration, and analytics help businesses operate more efficiently and avoid missed calls.
Work smarter
Work together from anywhere with voice, video, desktop sharing and more – helping teams connect faster, collaborate better and give customers a smoother experience.
Supports hybrid working
Digital Voice for Business works over various networks, ensuring employees can work effectively from any location or device.
Full cost transparency
The price you see online is the price you’ll see on your bill. There are no hidden charges, and everything is always visible on My Account.
Succeed in the move to digital
With the PSTN switch-off fast approaching, UK businesses are being challenged to consider their technology and communications, both internally and with their customers.
Our cloud-based products are built for an All-IP, digital future. They keep your business up to date with the latest features and improvements without you needing to do a thing.
You’ll receive guidance from our experts to ensure you find the right solution for your needs, so you can carry on focusing on your business without disruption.
Frequently asked questions
What is Digital Voice for Business?
Digital Voice for Business is a virtual phone system that’s hosted in the cloud. That means you get all the functionality of a traditional telephony system, but with the flexibility to do more.
How does calling work?
Calls are placed over the internet rather than using a traditional phone line. That means you don’t need to worry about the setup and maintenance of a phone system, and your team can make and receive calls no matter where they are.
How do I use Digital Voice for Business?
Make Digital Voice work for you by choosing the right package for each of your users based on their needs. Then decide how you want them to take their calls, do they need a handset on a desk or a cordless phone or would they prefer a softphone to use on their laptop/PC/Smartphone if so you should consider a headset. You don’t need to worry about call charges as all our packages include free calls to UK landline and mobiles. Getting set up is as easy as logging into the portal and downloading your softphone or plugging in your handsets.
Do I need a fibre connection?
Not necessarily. A standard broadband connection may be enough. The speed you need depends on how many people will be using the system.
What’s the ideal connection for BT Digital Voice?
BT Digital Voice can be supported on any internet connection with sufficient bandwidth. We would always recommend BTnet or BT Business fibre broadband. Here’s why:
When your access and Digital Voice for Business service is both provided by BT we have optimised both our products to work better together from the start. And you’ll only have one supplier to work with.
We’ll make sure your calls get top priority over your internet traffic on our connections, so you’ll always get great quality calls.
Our internet connections come with built-in security and 24/7 monitoring to make sure you stay safe – and connected – at all times.
Our network has ultra-low latency which is vital for making the most of voice applications like BT Digital Voice. Better still, it’s guaranteed by our service level agreement.
Do I need BT Business Broadband to use Digital Voice for Business?
No. As long as you have enough bandwidth, you can use Digital Voice for Business on your existing connection.
If you’re considering a new broadband service, we can help you choose the right package from our range of fibre broadband and BTnet leased lines.
Am I going to compromise on quality?
No — quite the opposite. Digital Voice for Business gives you HD-quality calls for a clear, reliable connection.
What is number porting?
Number porting means moving an existing phone number to a new service. There are two types:
Port-In: You’re moving your number from another provider to BT.
Number Transfer: You’re already with BT and want to move your number from one BT service to another, like from copper phone line to Digital Voice. Learn more about number porting here.
What do I need to use Webex?
Click here to find out all about system requirements and setup for Webex.
Is there an option for inclusive international calls?
Yes. With an International Calling Plan, you can choose from 100, 500 or 1,000 international calling minutes per month to call supported international destinations only. (See the supported countries below). These minutes are shared across all users on your account.
For a fixed monthly fee, you can make calls to supported international destinations using your monthly allowance. Premium rate numbers, satellite services and other special service numbers aren't included.
If you use all your included minutes before the end of the month, standard international call charges will apply. You can find full pricing details in the BT Price List. We'll send usage alerts when you've used 80% and 100% of your monthly allowance.
Which countries are included in the International Calling Plan?
If a country isn't included in the International Calling Plan, standard international call charges will apply.
The following destinations aren't included:
Afghanistan
Greenland
Niger
Albania
Guinea
Niue Island
Angola
Guinea-Bissaue
Palau
Antarctica Australian Territory
Guyana
Papua New Guinea
Armenia
Haiti
Ross Island
Ascension Island
Iran
Rwanda
Azerbaijan
Iraq
Samoa (Western)
Belarus
Ivory Coast (Côte d'Ivoire)
São Tomé and Príncipe
Belizen
Kiribati
Senegal
Benin
Korea (North)
Serbia
Bosnia
Kosovo
Seychelles
Burkina Faso
Kyrgyzstan
Sierra Leone
Burundi
Lesotho
Solomon Island
Cape Verde
Liberia
Somalia
Central African Republic
Libya
South Sudan
Chad
Macedonia
Sir Lanka
Comoros
Madagascar
St Helena
Congo
Malawi
Sudan
Cook Islands
Maldives
Suriname
Cuba
Mali
Syria
Democratic Republic Of Congo
Marshall Islands
Togolese Republic (The)
Diego Garcia
Mauritania
Tokelau
Djibouti
Micronesia
Tonga
East Timor
Moldova
Tunisia
Eritrea
Monaco
Tuvalu
Ethiopia
Monserrat
Uganda
Falkland Islands
Montenegro
Vanuatu
Fiji
Myanmar
Wallis & Futuna
Gabon
Nauru
Yemen
Gambia
New Caledonia
Zambia
Ghana
Nicaragua
Zimbabwe
Do you need additional numbers?
Each user receives a phone number with their package, but shared business services and call routing features like hunt groups and auto attendant require an additional number for each.
You can also use additional numbers for certain departments, call queues, or to use specific local numbers for certain areas.
For example, you run a real estate business that handles lettings and sales across Leeds and York:
Hunt Groups forward sales and customer service calls. You might have 2 additional numbers: one for the lettings team and the other for the sales team.
Auto Attendants for IVR (Interactive Voice Response) layers. You might have 2 additional numbers.
Layer 1: Press 1 for lettings or 2 for sales.
Layer 2: Press 2 for sales in Leeds and 2 for sales in York.
The total additional numbers requires is 4. This is due to the 2 hunt groups and 2 auto attendants.
