Remote expert setup on Digital Voice for Business
There are three ways to get set up on Digital Voice for Business, depending on what you choose when placing your order. These include:
- Remote expert setup.
- Self-serve setup.
- On-site expert setup.
With Remote expert setup, a BT expert will help set up your new service over the phone.
Remote expert setup – FAQs
Learn more about our Remote expert setup option, and whether it’s right for you.
What is Remote expert setup?
If you'd like extra support when setting up Digital Voice for Business, Remote expert setup could help.
One of our BT experts will work with you over the phone to set up and configure your service.
They'll help understand your requirements, configure key features and make sure everything is ready for your team. This will mean less hassle and effort for you, and an optimised Digital Voice for Business service that works for your organisation.
Is the Remote expert setup service right for my business?
Remote expert setup is great if you:
- Want expert help and guidance on the best way to set up Digital Voice for Business for your organisation.
- Need help configuring calling features.
- Simply want a BT expert to manage the setup for you.
Note: If you’re opting for a simple Digital Voice for Business package, you may prefer our Self-serve setup option. And if your business is large and requires a complex setup, you may prefer our On-site expert setup option.
How much does it cost?
The actual cost will depend on the size of your business, for example the number of users you have.
- For up to five users, there’s just one single cost.
- After that, there’s an additional cost per user.
Check out our BT Price List to find out the cost.
Note: depending on your requirements, there will either be a single charge or multiple charges that appear on your first bill for this service.
Remote expert setup – step-by-step guide
If you opt for Remote expert setup, here’s what you need to do and what the BT expert will do during your appointment.
What you need to do
- If you’re ordering Digital Voice for Business online, choose Remote expert setup at checkout. If you’re ordering over the phone, let the sales adviser know this is your preferred setup option.
- Choose a phone appointment date and time that works for you. It’s very important you are available at this time, as the expert will call you and set up the service. If you miss the appointment, you'll still start being charged for your Digital Voice for Business service, even though it's not been set up yet. You can rearrange your missed Remote expert setup appointment, as long as it's within 30 days.
- You’ll receive BT emails to confirm your order details and with important information. Please read these. You’ll also receive a link to a form where you can fill in some basic details before your appointment. This will leave more time to discuss how Digital Voice for Business can be tailored to your organisation’s needs during the call.
- You’ll also receive reminder emails with the date and time of the appointment – so when you need to be available. If you need to change the appointment, follow the instructions on the email so we can rearrange it.
- On the day and time of your appointment, a BT expert will call you – they’ll listen to your needs, provide advice and set up your service in a way to suit your business needs. Your service will be up and running by the end of the call.
If something isn’t working as you’d like after the call, don’t worry. You’ll have seven days to contact us, and our experts can make any changes you need.
What the BT expert will do
During your appointment, the BT expert will help with a range of setup and installation activities, including:
- Dedicated remote setup.
- Guidance on the best setup for your business needs.
- Configuration of users and phone numbers, and calling features such as hunt groups, auto attendants and voicemail.
- The allocation of devices and information on how to plug in your first device.
- Giving you information on how to manage your service, for example using BT Business My Account or the Digital Voice for Business portal.
- Leaving you with a working service.
The exact activities completed will depend on your organisation’s needs.
The BT expert may also need remote access to your computer to help demonstrate how you access the Digital Voice for Business portal, and any other features you may have chosen such as Call Analytics, CRM integration or Call Recording.