Smart Business Apps

Get more from Digital Voice for Business with AI-powered apps designed to help businesses of any size work better.

Connect customer conversations with the tools you use every day, understand more from your calls and stay in control of the details that matter.

Digital Voice plans and pricing

More than just a phone line

Your Digital Voice for Business can do more than make and receive calls. Add our applications to turn everyday conversations into better connections, useful insights and simpler ways of working.

  • Connect your business

    Bring your calling and customer tools closer together, helping your teams work more smoothly.

  • Turn conversations into insight

    Capture and understand more from your calls, so useful information is easier to find and act on.

  • Work smarter, every day

    Give your teams tools that take some of the effort out of everyday tasks and help them stay productive.

Included with Digital Voice for Business packages

Call Recording 

Stay on top of customer conversations with secure call recording, making it easier to improve quality, resolve disputes and quickly find the details that matter.
 

Key features:

  • Included with the Digital Voice for Business Extra package
  • Up to 1-year of storage
  • On-demand call transcripts and summaries

Call Analytics 

Know what your calls are telling you. Spot trends, missed calls, and changing demand to turn insights into better outcomes.
 

Key features:

  • Included with Digital Voice for Business Enhanced and Extra packages
  • Call data stored for 3 years
  • Business insight dashboard
  • KPI summary, including missed calls

Ready to do more with Digital Voice for Business?

Call Recording Pro

Keep the conversations that matter and let AI uncover the insights, helping you spot trends, risks and opportunities without reviewing every call.
 

Key features:

  • Store recordings for up to 7 years
  • Automatically transcribe and summarise calls
  • Spot sentiment, trends and topics with AI
  • Automate quality scoring with tailored scorecards
  • Protect payment details with AI-powered redaction
  • Find insights across calls easily with AI Assistant
  • Bring call summaries into your CRM

Call Analytics Pro

Turn real-time call insights into better decisions, helping you improve customer service, understand customer journeys and optimise performance.
 

Key features:

  • Live, customisable dashboards
  • Advanced reporting across your business
  • KPI and trend tracking
  • End-to-end call journey visibility
  • Hunt group and auto attendant reporting
  • Scheduled email reports
  • Supervisor tools for managing agents
  • CRM click-to-call and missed-call management

Bring your calls and customer data together

CRM Integrator

Bring your calls and customer information together, so your team has the context they need to respond faster, follow up confidently and make every conversation count.


Key features:  

  • See who’s calling and their customer details
  • Click-to-call and easy call controls
  • Keep call notes and history together
  • Cloud or desktop app options
  • See customer details within the Webex app
  • Call summaries straight into your CRM
  • Connect with 200+ CRM platforms

Bring your Digital Voice for Business apps together

Choose the Webex experience and apps that your teams need.

  • Use Webex to communicate across devices.
  • CRM Integrator to bring customer information into the call experience.
  • Call Recording Pro to make conversation summaries available in supported CRM systems.
  • Add Call Analytics to understand calling patterns and help teams act on missed opportunities

Availability varies by Digital Voice for Business package. All smart business apps are priced separately. 

Digital Voice plans and pricing

Billing & payments

With BT Business, you’re in charge of your charges. View latest and past bills, choose payment options, dive into data, or settle up any time online – it’s so simple when you do it yourself in My Account. You can really boss your bills with BT Business.

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FAQs

  • Call Recording provides one year of storage with on-demand transcription and summarisation. Call Recording Pro adds up to seven years of storage, automatic transcription and summaries, AI-powered analysis, automated quality assurance scoring, payment card detail redaction and AI-assisted search.

  • Call Analytics provides a business insight dashboard and a KPI summary, including missed calls. Call Analytics Pro adds live dashboards and wallboards, advanced reporting, KPI trend analysis, scheduled reports and end-to-end call journey visibility.

  • You can check if your CRM system is compatible with our CRM Integrator app by visiting the Red Cactus website and searching for your CRM. Available features may vary depending on your CRM system and chosen app option i.e. Desktop or Cloud.

  • When you buy Call Recording Pro and CRM Integrator add-ons for a user, recording summaries can be uploaded automatically to supported CRM systems.

  • There’s help content available to help you set up Digital Voice for Business and your apps.

    You can get help over the phone with Remote Expert Setup. You can also get engineer-led support at your premises by choosing On-site Expert Setup.