Contact centre that lets you interact with customers using voice, chat, or email while being accessible via web browser. Depending on your profile configuration, you can communicate with customers through one, two or all three channels. Features include Agent Desktop, Webex Contact Centre analyser and Webex Control Hub.
Note: If enabled, you can also experience the Agent Desktop within Microsoft Teams as an embedded application.
Guides
Webex Control Hub
Web-based portal that lets you view and manage your Webex services and devices as the IT administrator. You can assign services, view usage analytics, and more.
