Overview
Contact centre that lets you interact with customers using voice, chat, or email while being accessible via web browser. Depending on your profile configuration, you can communicate with customers through one, two or all three channels. Features include Agent Desktop, Webex Contact Centre analyser and Webex Control Hub.
Note: If enabled, you can also experience the Agent Desktop within Microsoft Teams as an embedded application.
Webex Control Hub
Web-based portal that lets you view and manage your Webex services and devices as the IT administrator. You can assign services, view usage analytics, and more.
Includes:
- Quick start guide.
- Getting started with Control Hub.
- Manage licences.
- Manage single sign-on.
- Reports and analytics.
- Tutorial videos.
Setup and administration
This guide acts offers administrators a clear path through Webex Contact Center setup and management.
Enable Cisco AI Assistant for Contact Centre
Enable Cisco AI Assistant for Contact Center
Measure customer satisfaction with Auto CSAT
Measure customer satisfaction with Auto CSAT
Get started with Topic Analytics
Get started with Topic Analytics