Overview

Contact centre that lets you interact with customers using voice, chat, or email while being accessible via web browser. Depending on your profile configuration, you can communicate with customers through one, two or all three channels. Features include Agent Desktop, Webex Contact Centre analyser and Webex Control Hub.

Note: If enabled, you can also experience the Agent Desktop within Microsoft Teams as an embedded application. 

Guides

    Web-based portal that lets you view and manage your Webex services and devices as the IT administrator. You can assign services, view usage analytics, and more.

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    Includes:

    • Quick start guide.
    • Getting started with Control Hub.
    • Manage licences.
    • Manage single sign-on.
    • Reports and analytics.
    • Tutorial videos.

    This guide acts offers administrators a clear path through Webex Contact Center setup and management.

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    AI Assistant for Admins 

      Enable Cisco AI Assistant for Contact Center

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      Measure customer satisfaction with Auto CSAT

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      Get started with Topic Analytics

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      Resources for you and your people

      Launch and drive adoption

      Start your adoption journey with our recommendations. Visit our support site to help you launch and drive adoption.
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      Agents guides and training

      Share this link with your Agents to help them get started and learn more about the service.
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      Supervisors guides and training

      Share this link with your Supervisors to help them get started and learn more about the service.
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