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IP Office gives fancy dress company real buzz

National costume hire company All Fancy Dress have seen the number of missed calls drop by a whopping 92%.

Man in buzz lightyear fancy dress

With an average sales order of £35 and most callers making a purchase, this is worth around £40,000 a year to the business. 

Before installing an Avaya IP Office communications system, a rapid increase in call volumes saw All Fancy Dress unable to cope with demand. 

BT Local Business was like dealing with a local supplier

Company director Mark Heaton needed someone who understood the needs of the business and could also accommodate Mark’s aspiration for a move towards home-working. Mark called on his BT Local Business, Jay-Bee Telecom Ltd, in Essex.

‘Having a BT Local Business on our doorstep was just like dealing with a local supplier. The local connection was a breath of fresh air’.

IP Office not only means that All Fancy Dress can answer way more calls, it also helps with their efficiency. They can now predict busy and quiet times, plan their resource more efficiently, and minimise wasted time, thanks to Call Centre Reporting. This is vital in an industry where demand is seasonal (Halloween, Christmas, and so on).

Can now recruit workers regardless of their location

The system has allowed the business to introduce remote working. Employees can connect to it from home via the internet, and receive calls as if they were in the office.  All Fancy Dress can now broaden their recruitment policy to employ workers on the basis of their skills and experience, regardless of their location and without the need for them to travel to get to work (opening up the possibility of home-based part-timers).

All Fancy Dress saw the advantages of consolidating their communications with one supplier and also brought their calls and lines back to BT.

‘We wanted this to work properly first time, so BT’s reputation for service and quality was ideal,’ Mark said. ‘We also liked the idea of a one-stop-shop supplier with just one bill to pay.’