The benefits of moving to a cloud based phone system

​A cloud-based IP phone system makes good business sense: it puts you in control of your calls and your costs. So what's stopping you?

Moving from an on-premises system to a cloud-based solution can feel like a big step, but with the right provider it can be simple. Here are a few things to consider -

We can work with you to make it all simple

One of the biggest concerns that businesses have is the risk of disruption while the move takes place. Before you do it, it can feel as if you're about to change engines on a 747 in mid-flight.

Once you’ve decided to make the move to a cloud-based phone system, the next big decision is who to partner with to make the move simple. There are a few things you should think about before you decide ...

What shape is your network in?

Once you’ve made the move to the cloud, your people will be able to access databases, applications and other material over the internet from your company network or from remote locations. Your company data can also be stored in the cloud, which cuts the costs that come with having in-house servers and other hardware.

By having one supplier who designs, manages and maintains your network you’ll be able to get the most out of it and enjoy all the efficiencies and benefits that come with a cloud-based communications system.

We’re the networking experts. We can provide an end-to-end solution making sure you have the right bandwidth for your company’s needs so you can rest easy knowing it will all work together.

What support will you need?

There’s no doubt that changing systems will create a few challenges, often technical ones. When choosing your supplier, make sure you discuss the support you’re going to need up front. Every business comes with its own set of needs and your provider should work with you to agree an SLA that fits yours.

It’s worth noting that not all providers are equal when it comes to the support they offer. Some providers offer ‘cloud critical’ support, monitoring your service 24/7, whereas others work on a 48-hour turnaround.

We have a dedicated helpdesk number that gives our customers full, ongoing access to a UK-based, Service Hub team of cloud-based systems experts.

Are you clear on security?

It’s a big topic for most businesses, especially if you’ve lots of important and sensitive data to transfer.

This is the time to check the small print. Before you commit to anything, be really clear about who’s going to be responsible for your data’s security. A good supplier should offer you a security policy that’s bespoke to your business and completely compliant under the law.

At BT our systems are hosted across different geographical sites to provide extra security and peace of mind.

Are you confident in your provider?

The right provider will make moving to a cloud-based phone system simple, guiding you through the steps involved and helping you to look at any aspects you haven’t already thought of. Here’s a quick list of what to look for (we should mention that we offer all this too) -

A good provider should have:

  • experience in working with a business like yours
  • references and case studies
  • the ability to offer you an end-to-end solution taking ownership if something fails
  • SLAs and security policies that fit with your company’s needs

There's a lot to think about, but it doesn't have to be complicated. BT Cloud Voice is a flexible cloud-based phone system that can help you manage your calls quickly and easily. It's a fully hosted service, which means we'll look after everything from providing expert support to making sure you have crystal clear calls.

Get in touch with your account manager to find out more or visit

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