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Futureproof your business with Cloud Voice

You'll need to switch from a copper phone service by 2025. Make the switch to a digital phone system today to avoid being left in the dark.

bt-cloud-voice-sme-banner.jpg

You'll need to switch from a copper phone service by 2025. Make the switch to a digital phone system today to avoid being left in the dark.

Get in touch

Sales0800 414 860209:00 – 17:00 / Monday – Friday
Important price changes
Just so that you know ....

We're changing some of our prices from 1st April 2023. Find out what's changing by visiting bt.com/pricechange2023.

Upgrade today, be ready for tomorrow
Upgrade today, be ready for tomorrow

Cloud Voice is the digital alternative to the copper phone lines of the past.


You'll receive calls over your broadband connection meaning a better sound quality and fewer call dropouts.

  • Full flexibility

    Cloud Voice doesn't just free you from your desk, it gives you the freedom to work imaginatively. Try hot-desking, remote working, and hybrid working.
  • Complete control

    Use all your tools through Cloud Voice's single intuitive online portal. It brings together voice, video and messaging from Cisco Webex, and can include Microsoft Teams and your CRM.
  • Instant insight

    Just add Call Analytics to help get the right people in the right place at the right time. No missed calls, no idle customer service agents, just a stream of happy customers.
  • Full flexibility

    Cloud Voice doesn't just free you from your desk, it gives you the freedom to work imaginatively. Try hot-desking, remote working, and hybrid working.
  • Complete control

    Use all your tools through Cloud Voice's single intuitive online portal. It brings together voice, video and messaging from Cisco Webex, and can include Microsoft Teams and your CRM.
  • Instant insight

    Just add Call Analytics to help get the right people in the right place at the right time. No missed calls, no idle customer service agents, just a stream of happy customers.

Find out more about BT Cloud Voice

Watch the video or launch our brochure for everything else you need to know about switching to VoIP calling and boosting your business with a super flexible cloud phone system.

Why BT

Industry leader

We’re the UK’s leading provider of cloud-based phone systems for small and medium businesses.

24/7 support

Our dedicated 24/7 UK-based helpdesk is on hand to help fix any problems, whenever you need it.

World-leading security

Our 3,000 security experts protect our networks from more than 6,500 cyber-attacks each day.

Industry leader

We’re the UK’s leading provider of cloud-based phone systems for small and medium businesses.

24/7 support

Our dedicated 24/7 UK-based helpdesk is on hand to help fix any problems, whenever you need it.

World-leading security

Our 3,000 security experts protect our networks from more than 6,500 cyber-attacks each day.

FAQs

What is a digital phone line?

A digital phone line is simply a 'line' to make and receive calls like you’ve always done, but the technology to do so is via your broadband/fibre connection.

Can I transfer my existing phone number to Cloud Voice?

Yes. If you already have a phone line, you can transfer this number over to your Cloud Voice service when you switch. So you can keep your number – even if you’re moving to a new area. And if you move again, you can keep using the same number for life.

How to use Cloud Voice?

Make BT Cloud Voice work for you with a bespoke set-up that meets your business’ needs. You just need to choose your features, phone and call plan, and we’ll do the rest. We’ll get everything set up so it works perfectly with your internet connection. We can even install Cloud Voice for you, or support with cabling and networking equipment to get you up and running. Then you simply use it like a regular phone system.

What's ideal connection for BT Cloud Voice?

While BT Cloud Voice can be supported on any connection with sufficient bandwidth, we recommend our leased line or business fibre broadband. Here’s why:

  • When you get your leased line or fibre broadband and BT Cloud Voice service from us, we’ll do the legwork to make sure everything works perfectly together. And you’ll only have one supplier to work with.
  • We’ll make sure your calls get top priority over your internet traffic on our connections, so you’ll always get great quality calls.
  • Our internet connections come with built-in security and 24/7 monitoring to make sure you stay safe – and connected – at all times.
  • Our network has ultra-low latency which is vital for making the most of voice applications like BT Cloud Voice. Better still, it’s guaranteed by our service level agreement.
Do I need BT Business Broadband to use BT Cloud Voice?

No, as long as you have sufficient bandwidth you can use BT Cloud Voice. We can discuss your current set-up when you talk to us.

If you’re looking for a new broadband connection, we can find the right package for your business from our comprehensive range: fibre broadband, or BTnet leased line.

Find out more about the switch