Futureproof your business with Cloud Voice
You'll need to switch from a copper phone service by 2025. Make the switch to a digital phone system today to avoid being left in the dark.
You'll need to switch from a copper phone service by 2025. Make the switch to a digital phone system today to avoid being left in the dark.
Upgrade today, be ready for tomorrow
Upgrade today, be ready for tomorrow
Cloud Voice is the digital alternative to the copper phone lines of the past.
You'll receive calls over your broadband connection meaning a better sound quality and fewer call dropouts.
- Cloud Voice doesn't just free you from your desk, it gives you the freedom to work imaginatively. Try hot-desking, remote working, and hybrid working.
Full flexibility
- Use all your tools through Cloud Voice's single intuitive online portal. It brings together voice, video and messaging from Cisco Webex, and can include Microsoft Teams and your CRM.
Complete control
- Just add Call Analytics to help get the right people in the right place at the right time. No missed calls, no idle customer service agents, just a stream of happy customers.
Instant insight
- Cloud Voice doesn't just free you from your desk, it gives you the freedom to work imaginatively. Try hot-desking, remote working, and hybrid working.
Full flexibility
- Use all your tools through Cloud Voice's single intuitive online portal. It brings together voice, video and messaging from Cisco Webex, and can include Microsoft Teams and your CRM.
Complete control
- Just add Call Analytics to help get the right people in the right place at the right time. No missed calls, no idle customer service agents, just a stream of happy customers.
Instant insight
Quick and easy install
Installation is as easy as plugging your compatible handsets into your network.
You’ll have dedicated support to help you every step of the way.
Installation is as easy as plugging your compatible handsets into your network.
You’ll have dedicated support to help you every step of the way.
Installation is as easy as plugging your compatible handsets into your network.
You’ll have dedicated support to help you every step of the way.
Installation is as easy as plugging your compatible handsets into your network.
You’ll have dedicated support to help you every step of the way.
Super reliable service
We host our Cloud Voice service in dedicated, secure data centres across different geographical sites to make it extra resilient.
That way, you’ll get the great service you deserve, without interruption.
We host our Cloud Voice service in dedicated, secure data centres across different geographical sites to make it extra resilient.
That way, you’ll get the great service you deserve, without interruption.
We host our Cloud Voice service in dedicated, secure data centres across different geographical sites to make it extra resilient.
That way, you’ll get the great service you deserve, without interruption.
We host our Cloud Voice service in dedicated, secure data centres across different geographical sites to make it extra resilient.
That way, you’ll get the great service you deserve, without interruption.
Why BT
Industry leader
We’re the UK’s leading provider of cloud-based phone systems for small and medium businesses.
24/7 support
Our dedicated 24/7 UK-based helpdesk is on hand to help fix any problems, whenever you need it.
World-leading security
Our 3,000 security experts protect our networks from more than 6,500 cyber-attacks each day.
FAQs
What is a digital phone line?
A digital phone line is simply a 'line' to make and receive calls like you’ve always done, but the technology to do so is via your broadband/fibre connection.
Can I transfer my existing phone number to Cloud Voice?
Yes. If you already have a phone line, you can transfer this number over to your Cloud Voice service when you switch. So you can keep your number – even if you’re moving to a new area. And if you move again, you can keep using the same number for life.
How to use Cloud Voice?
Make BT Cloud Voice work for you with a bespoke set-up that meets your business’ needs. You just need to choose your features, phone and call plan, and we’ll do the rest. We’ll get everything set up so it works perfectly with your internet connection. We can even install Cloud Voice for you, or support with cabling and networking equipment to get you up and running. Then you simply use it like a regular phone system.
What's ideal connection for BT Cloud Voice?
While BT Cloud Voice can be supported on any connection with sufficient bandwidth, we recommend our leased line or business fibre broadband. Here’s why:
- When you get your leased line or fibre broadband and BT Cloud Voice service from us, we’ll do the legwork to make sure everything works perfectly together. And you’ll only have one supplier to work with.
- We’ll make sure your calls get top priority over your internet traffic on our connections, so you’ll always get great quality calls.
- Our internet connections come with built-in security and 24/7 monitoring to make sure you stay safe – and connected – at all times.
- Our network has ultra-low latency which is vital for making the most of voice applications like BT Cloud Voice. Better still, it’s guaranteed by our service level agreement.
Do I need BT Business Broadband to use BT Cloud Voice?
No, as long as you have sufficient bandwidth you can use BT Cloud Voice. We can discuss your current set-up when you talk to us.
If you’re looking for a new broadband connection, we can find the right package for your business from our comprehensive range: fibre broadband, or BTnet leased line.
Find out more about the switch
We’re moving all our customers from the old analogue public switched telephone network (PSTN) to a fully digital network.
The PSTN switch-off is happening in 2025. From then on, at home or at work, we’ll all be using digital phone services.
Learn how cloud technology can transform business flexibility