A small business owner standing in her studio office

Call, meet and message with BT Cloud Voice

A hosted VoIP phone system that’s perfect for growing SMEs, Cloud Voice combines all the features of a traditional phone system with the flexibility of the cloud – without compromising on quality.

A small business owner standing in her studio office

A hosted VoIP phone system that’s perfect for growing SMEs, Cloud Voice combines all the features of a traditional phone system with the flexibility of the cloud – without compromising on quality.

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0-99 Employees0800 414 860209:00 – 17:00 / Monday – Friday
100-249 Employees0800 012 140809:00 – 17:00 / Monday – Friday
Important price changes
Just so that you know ....

We're changing some of our prices from 1st April 2023. Find out what's changing by visiting bt.com/pricechange2023.

Flexible, powerful, VoIP for your business

Flexible, powerful, VoIP for your business

  • Never miss another call

    With BT cloud phones, you’ll have a full set of powerful calling features with a business number that rings on any device.
  • Centralise your communications

    Staying connected is easier than ever with one secure, easy-to-use app for calling, meetings and messaging.
  • Effortless management

    Keep costs down and make service management easier with Cloud Voice, eliminating the overheads of a physical phone system.
  • Never miss another call

    With BT cloud phones, you’ll have a full set of powerful calling features with a business number that rings on any device.
  • Centralise your communications

    Staying connected is easier than ever with one secure, easy-to-use app for calling, meetings and messaging.
  • Effortless management

    Keep costs down and make service management easier with Cloud Voice, eliminating the overheads of a physical phone system.
It’s extremely flexible, there are so many things it does that the old system didn’t. BT has taken our communications to another level.
british-bespoke-auctions-logo
Nicolas GrangerDirector, British Bespoke Auctions

Find out more about BT Cloud Voice

Read our BT Cloud Voice brochure for everything else you need to know about switching to VoIP calling and boosting your business with a super flexible cloud phone system.

Why BT

24/7 support

Our dedicated 24/7 UK-based helpdesk is on hand to help fix any problems, whenever you need it.

Reliable network

Named by Gartner as the UK’s leading network service provider, and certified by CESG, ours is a network you can trust.

Industry leader

We’re the UK’s leading provider of cloud-based phone systems for small and medium businesses.

World-leading security

Our 3,000 security experts protect our networks from more than 6,500 cyber-attacks each day.

24/7 support

Our dedicated 24/7 UK-based helpdesk is on hand to help fix any problems, whenever you need it.

Reliable network

Named by Gartner as the UK’s leading network service provider, and certified by CESG, ours is a network you can trust.

Industry leader

We’re the UK’s leading provider of cloud-based phone systems for small and medium businesses.

World-leading security

Our 3,000 security experts protect our networks from more than 6,500 cyber-attacks each day.

Optional extras

Call packages

We have a range of call packages to cover the different ways that people use Cloud Voice, including options for calling mobiles and international numbers.

UK Call Sharer options

  • Pay As You Go – just pay for the calls you make.
  • UK Call Sharer minutes – choose from a selection of inclusive minutes options (from 500-5,000 minutes) that you can share across your users for a fixed monthly price.
  • UK Call Sharer Unlimited – make unlimited calls to UK national and UK mobile numbers for a fixed monthly price per user.

International Call Sharer options

Choose from a selection of inclusive minute bundles ranging from:

  • 100-10,000 minutes for calls to a selection of fixed only international destinations, or
  • 100-2,000 minutes for calls to both fixed and mobile international destinations.

These bundles can be shared across your users for a fixed monthly price.

IP phones and headsets

BT Cloud Voice uses IP phones. You can choose from a broad range, depending on your employees’ needs. We’ll also configure them for you so they’re ready to use straight out of the box. 

We’ve tested all our IP phones to make sure they work perfectly with our BT Cloud Voice service. To make sure you experience the quality of calls you’d expect, only IP phones from the BT Cloud Voice portfolio can be used.

You can also choose from our range of headsets. They are sourced from leading edge suppliers and can be purchased when you order your BT Cloud Voice service.

Choice of regional phone numbers

With BT Cloud Voice, your numbers aren't tied to your local area. You can choose local numbers from anywhere in the country. 

So if you have a team of regional sales managers all based at your head office in Birmingham, you could give the manager for the north west a Manchester number, the manager for Wales a Cardiff number, and so on. You can give the impression of being local to your customers without having to open a local office.

LAN, hub and cabling

If you need more phones than you can connect to your current router, installing a new hub, Local Area Network (LAN) and cabling can increase your capacity and give you the sharpest, clearest service for your BT Cloud Voice system.

We can help with any requirements you may have. When we confirm your BT Cloud Voice order with you, our sales advisors will assess whether a new LAN, new hub or new cabling would be needed, and talk through the prices and benefits of upgrading.

Training options

Worried about getting to grips with BT Cloud Voice? Don’t be. Our training packages have you covered.

For anywhere, anytime access, choose our Training Platform. It’s got it all from self-service courses and video tutorials, through to instructor-led webcasts and 1-2-1 Guru sessions.     

After a more personal touch? Then on-site training with a face-to-face lesson in your own office is for you. Combine this with one of our Training Platform options for a blended approach – ideal for a training refresh and for new employees.  

Cloud Voice Call Analytics

Make better decisions, spot ways to cut costs and keep your customers happy. Call analytics works with your BT Cloud Voice system to give you data on the calls you attempt, make and receive, as well as the ones you miss.

Viewing your call data is easy – just log in to the online portal using any internet-enabled device. You can choose how detailed you want your reporting to be – at a company, department, team or employee level. It’ll even analyse your data and show trends.

BT Cloud Voice Peripherals

Secure entry system

Keep staff safe, drive efficiency and provide improved customer services with secure entry systems linked to your BT Cloud Voice.

On-hold music and messaging service

Greet your customers in a professional and efficient way with tailored on hold music and messaging services. Because first impressions count.

To find more about secure entry systems, on-hold music and messaging services, get in touch today or download our brochure:

BT Cloud Voice Peripherals brochure (PDF) 

FAQs

BT Cloud Voice information

What is Cloud Voice?

BT Cloud Voice is a virtual phone system that’s hosted in the cloud. That means you get all the functionality of a traditional telephony system, but with the flexibility to do more.

How does cloud calling work?

Cloud calls are placed over the internet rather than using a traditional phone line. That means you don’t need to worry about the set-up and maintenance of a phone system, and your team can make and receive calls no matter where they are.

What’s the difference between BT Cloud Voice and BT Cloud Phone?

BT Cloud Phone is a fully configured, plug and play system for small businesses. Users all access the same set of features.

BT Cloud Voice is designed for the larger business (five users and above). It’s self-install but with an engineer install option, along with cabling and LAN options. Users access individually tailored features.

How to use BT Cloud Voice?

Make BT Cloud Voice work for you with a bespoke set-up that meets your business’ needs. You just need to choose your features, phone and call plan, and we’ll do the rest. We’ll get everything set up so it works perfectly with your internet connection. We can even install Cloud Voice for you, or support with cabling and networking equipment to get you up and running. Then you simply use it like a regular phone system.

Connection FAQs

Do I need a fibre connection?

Not necessarily – you may only need a broadband connection. The speed you need depends on how many people will be using the system. We’ll check everything when you call us before you place an order.

What’s the ideal connection for BT Cloud Voice?

While BT Cloud Voice can be supported on any connection with sufficient bandwidth, we recommend our leased line or business fibre broadband. Here’s why:

  • When you get your leased line or fibre broadband and BT Cloud Voice service from us, we’ll do the legwork to make sure everything works perfectly together. And you’ll only have one supplier to work with.
  • We’ll make sure your calls get top priority over your internet traffic on our connections, so you’ll always get great quality calls.
  • Our internet connections come with built-in security and 24/7 monitoring to make sure you stay safe – and connected – at all times.
  • Our network has ultra-low latency which is vital for making the most of voice applications like BT Cloud Voice. Better still, it’s guaranteed by our service level agreement.

Do I need BT Business Broadband to use BT Cloud Voice?

No, as long as you have sufficient bandwidth you can use BT Cloud Voice. We can discuss your current set-up when you talk to us. 

If you’re looking for a new broadband connection, we can find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or BTnet leased line.

Am I going to compromise on quality?

No, the call quality is the same as with a standard phone. Your callers won’t know the difference.

Help and support

How do I access the BT Cloud Voice portal?

The BT Cloud Voice portal allows you to manage your communications features and settings from anywhere – and any device – that's on the internet.

Visit the BT Cloud Voice portal.

I’m a BT Cloud Voice customer, where can I find help?

Firstly, take a look at our online help.

Still need help? Just get in touch with our helpdesk on 0800 389 0537. 

Things you need to know

Terms, conditions and legal stuff

You can find our standard Terms and Conditions at www.bt.com/terms. For full Terms and Conditions and Service Level Agreements (SLAs) visit the Cloud Voice heading at business.bt.com/terms, under IP Communications dropdown.

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