It’s extremely flexible, there are so many things it does that the old system didn’t. BT has taken our communications to another level.
Call, meet and message with BT Cloud Voice
A hosted VoIP phone system that’s perfect for growing SMEs, Cloud Voice combines all the features of a traditional phone system with the flexibility of the cloud – without compromising on quality.
A hosted VoIP phone system that’s perfect for growing SMEs, Cloud Voice combines all the features of a traditional phone system with the flexibility of the cloud – without compromising on quality.
Find the right Cloud Voice licence for you
Compare our licensing options to decide the perfect one for your business
Flexible, powerful, VoIP for your business
Flexible, powerful, VoIP for your business
- With BT cloud phones, you’ll have a full set of powerful calling features with a business number that rings on any device.
Never miss another call
- Staying connected is easier than ever with one secure, easy-to-use app for calling, meetings and messaging.
Centralise your communications
- Keep costs down and make service management easier with Cloud Voice, eliminating the overheads of a physical phone system.
Effortless management
- With BT cloud phones, you’ll have a full set of powerful calling features with a business number that rings on any device.
Never miss another call
- Staying connected is easier than ever with one secure, easy-to-use app for calling, meetings and messaging.
Centralise your communications
- Keep costs down and make service management easier with Cloud Voice, eliminating the overheads of a physical phone system.
Effortless management
Cisco Webex, built in
Improve your team’s collaboration with powerful video conferencing that ensures everyone has a seat at the table, no matter where they’re based or what device they’re using. And it’s all built in to BT Cloud Voice for easier communication, every time.
Improve your team’s collaboration with powerful video conferencing that ensures everyone has a seat at the table, no matter where they’re based or what device they’re using. And it’s all built in to BT Cloud Voice for easier communication, every time.
Improve your team’s collaboration with powerful video conferencing that ensures everyone has a seat at the table, no matter where they’re based or what device they’re using. And it’s all built in to BT Cloud Voice for easier communication, every time.
Improve your team’s collaboration with powerful video conferencing that ensures everyone has a seat at the table, no matter where they’re based or what device they’re using. And it’s all built in to BT Cloud Voice for easier communication, every time.
Keep costs under control
With a cloud phone system, all you need to buy is the phones. That means no maintenance costs, so you can put more budget towards business-critical services.
It’s easy to add users, devices and locations so you only ever pay for what you’re using, and software is upgraded automatically (for free) to keep your system up-to-date.
With a cloud phone system, all you need to buy is the phones. That means no maintenance costs, so you can put more budget towards business-critical services.
It’s easy to add users, devices and locations so you only ever pay for what you’re using, and software is upgraded automatically (for free) to keep your system up-to-date.
With a cloud phone system, all you need to buy is the phones. That means no maintenance costs, so you can put more budget towards business-critical services.
It’s easy to add users, devices and locations so you only ever pay for what you’re using, and software is upgraded automatically (for free) to keep your system up-to-date.
With a cloud phone system, all you need to buy is the phones. That means no maintenance costs, so you can put more budget towards business-critical services.
It’s easy to add users, devices and locations so you only ever pay for what you’re using, and software is upgraded automatically (for free) to keep your system up-to-date.
The tech your team needs
Cloud Voice makes it easier to get work done with powerful technology for faster, easier communication and collaboration – and VoIP phones ensure you have the right tech both now and when the UK goes digital in 2027.
Call colleagues for free, start screen sharing, or make quick-fire decisions over instant message. However you work, share ideas and be more productive when you work in the cloud.
Cloud Voice makes it easier to get work done with powerful technology for faster, easier communication and collaboration – and VoIP phones ensure you have the right tech both now and when the UK goes digital in 2027.
Call colleagues for free, start screen sharing, or make quick-fire decisions over instant message. However you work, share ideas and be more productive when you work in the cloud.
Cloud Voice makes it easier to get work done with powerful technology for faster, easier communication and collaboration – and VoIP phones ensure you have the right tech both now and when the UK goes digital in 2027.
Call colleagues for free, start screen sharing, or make quick-fire decisions over instant message. However you work, share ideas and be more productive when you work in the cloud.
Cloud Voice makes it easier to get work done with powerful technology for faster, easier communication and collaboration – and VoIP phones ensure you have the right tech both now and when the UK goes digital in 2027.
Call colleagues for free, start screen sharing, or make quick-fire decisions over instant message. However you work, share ideas and be more productive when you work in the cloud.
Take calls on every device
Be there for your customers whenever they need you. Get the best of both worlds with traditional call options (including hunt groups, call transfer and automatic routing) as well as on-the-go calling.
With Cloud Voice, you can pick up landline calls on your desktop, laptop or smartphone so you’ll never miss an important call again.
Be there for your customers whenever they need you. Get the best of both worlds with traditional call options (including hunt groups, call transfer and automatic routing) as well as on-the-go calling.
With Cloud Voice, you can pick up landline calls on your desktop, laptop or smartphone so you’ll never miss an important call again.
Be there for your customers whenever they need you. Get the best of both worlds with traditional call options (including hunt groups, call transfer and automatic routing) as well as on-the-go calling.
With Cloud Voice, you can pick up landline calls on your desktop, laptop or smartphone so you’ll never miss an important call again.
Be there for your customers whenever they need you. Get the best of both worlds with traditional call options (including hunt groups, call transfer and automatic routing) as well as on-the-go calling.
With Cloud Voice, you can pick up landline calls on your desktop, laptop or smartphone so you’ll never miss an important call again.
A set-up to suit your needs
Pick and mix features to create a Cloud Voice that works for your business. Integrate it with your CRM to improve your customer service, or add Call Analytics and Call Recording to give you the big picture of what’s happening in your business.
From better customer service to better decision making, Cloud Voice will help you improve in every way.
Pick and mix features to create a Cloud Voice that works for your business. Integrate it with your CRM to improve your customer service, or add Call Analytics and Call Recording to give you the big picture of what’s happening in your business.
From better customer service to better decision making, Cloud Voice will help you improve in every way.
Pick and mix features to create a Cloud Voice that works for your business. Integrate it with your CRM to improve your customer service, or add Call Analytics and Call Recording to give you the big picture of what’s happening in your business.
From better customer service to better decision making, Cloud Voice will help you improve in every way.
Pick and mix features to create a Cloud Voice that works for your business. Integrate it with your CRM to improve your customer service, or add Call Analytics and Call Recording to give you the big picture of what’s happening in your business.
From better customer service to better decision making, Cloud Voice will help you improve in every way.
Why choose BT for voice networks
24/7 support
Our dedicated 24/7 UK-based helpdesk is on hand to help fix any problems, whenever you need it.
Reliable network
Named by Gartner as the UK’s leading network service provider, and certified by CESG, ours is a network you can trust.
Industry leader
We’re the UK’s leading provider of cloud-based phone systems for small and medium businesses.
World-leading security
Our 3,000 security experts protect our networks from more than 6,500 cyber attacks each day.
How BT broadband and Cloud Voice future-proofed a zoo
With BT business broadband and Cloud Voice, Dartmoor Zoo has improved communications and security, with the scalability and flexibility to adapt seamlessly as it grows.
Discover how BT’s connectivity and voice solutions improved the operation of Dartmoor Zoo and led to greater safety of staff, visitors and animals.
Optional extras
Call packages
We have a range of call packages to cover the different ways that people use Cloud Voice, including options for calling mobiles and international numbers.
UK Call Sharer options
- Pay As You Go – just pay for the calls you make.
- UK Call Sharer minutes – choose from a selection of inclusive minutes options (from 500-5,000 minutes) that you can share across your users for a fixed monthly price.
- UK Call Sharer Unlimited – make unlimited calls to UK national and UK mobile numbers for a fixed monthly price per user.
International Call Sharer options
Choose from a selection of inclusive minute bundles ranging from:
- 100-10,000 minutes for calls to a selection of fixed only international destinations, or
- 100-2,000 minutes for calls to both fixed and mobile international destinations.
These bundles can be shared across your users for a fixed monthly price.
IP phones and headsets
BT Cloud Voice uses IP phones. You can choose from a broad range, depending on your employees’ needs. We’ll also configure them for you so they’re ready to use straight out of the box.
We’ve tested all our IP phones to make sure they work perfectly with our BT Cloud Voice service. To make sure you experience the quality of calls you’d expect, only IP phones from the BT Cloud Voice portfolio can be used.
You can also choose from our range of headsets. They are sourced from leading edge suppliers and can be purchased when you order your BT Cloud Voice service.
Choice of regional phone numbers
With BT Cloud Voice, your numbers aren't tied to your local area. You can choose local numbers from anywhere in the country.
So if you have a team of regional sales managers all based at your head office in Birmingham, you could give the manager for the north west a Manchester number, the manager for Wales a Cardiff number, and so on. You can give the impression of being local to your customers without having to open a local office.
LAN, hub and cabling
If you need more phones than you can connect to your current router, installing a new hub, Local Area Network (LAN) and cabling can increase your capacity and give you the sharpest, clearest service for your BT Cloud Voice system.
We can help with any requirements you may have. When we confirm your BT Cloud Voice order with you, our sales advisors will assess whether a new LAN, new hub or new cabling would be needed, and talk through the prices and benefits of upgrading.
Training options
Worried about getting to grips with BT Cloud Voice? Don’t be. Our training packages have you covered.
For anywhere, anytime access, choose our Training Platform. It’s got it all from self-service courses and video tutorials, through to instructor-led webcasts and 1-2-1 Guru sessions.
After a more personal touch? Then on-site training with a face-to-face lesson in your own office is for you. Combine this with one of our Training Platform options for a blended approach – ideal for a training refresh and for new employees.
Cloud Voice Call Analytics
Make better decisions, spot ways to cut costs and keep your customers happy. Call analytics works with your BT Cloud Voice system to give you data on the calls you attempt, make and receive, as well as the ones you miss.
Viewing your call data is easy – just log in to the online portal using any internet-enabled device. You can choose how detailed you want your reporting to be – at a company, department, team or employee level. It’ll even analyse your data and show trends.
BT Cloud Voice Peripherals
Secure entry system
Keep staff safe, drive efficiency and provide improved customer services with secure entry systems linked to your BT Cloud Voice.
On-hold music and messaging service
Greet your customers in a professional and efficient way with tailored on hold music and messaging services. Because first impressions count.
To find more about secure entry systems, on-hold music and messaging services, get in touch today or download our brochure:
Useful documents to download
Cloud Voice features and plans
BT Cloud Voice Call Analytics brochure
Getting the most out of BT Cloud Voice
FAQs
BT Cloud Voice information
What is Cloud Voice?
BT Cloud Voice is a virtual phone system that’s hosted in the cloud. That means you get all the functionality of a traditional telephony system, but with the flexibility to do more.
How does cloud calling work?
Cloud calls are placed over the internet rather than using a traditional phone line. That means you don’t need to worry about the set-up and maintenance of a phone system, and your team can make and receive calls no matter where they are.
What’s the difference between BT Cloud Voice and BT Cloud Phone?
BT Cloud Phone is a fully configured, plug and play system for small businesses. Users all access the same set of features.
BT Cloud Voice is designed for the larger business (five users and above). It’s self-install but with an engineer install option, along with cabling and LAN options. Users access individually tailored features.
How to use BT Cloud Voice?
Make BT Cloud Voice work for you with a bespoke set-up that meets your business’ needs. You just need to choose your features, phone and call plan, and we’ll do the rest. We’ll get everything set up so it works perfectly with your internet connection. We can even install Cloud Voice for you, or support with cabling and networking equipment to get you up and running. Then you simply use it like a regular phone system.
Connection FAQs
Do I need a fibre connection?
Not necessarily – you may only need a broadband connection. The speed you need depends on how many people will be using the system. We’ll check everything when you call us before you place an order.
What’s the ideal connection for BT Cloud Voice?
While BT Cloud Voice can be supported on any connection with sufficient bandwidth, we recommend our leased line or business fibre broadband. Here’s why:
- When you get your leased line or fibre broadband and BT Cloud Voice service from us, we’ll do the legwork to make sure everything works perfectly together. And you’ll only have one supplier to work with.
- We’ll make sure your calls get top priority over your internet traffic on our connections, so you’ll always get great quality calls.
- Our internet connections come with built-in security and 24/7 monitoring to make sure you stay safe – and connected – at all times.
- Our network has ultra-low latency which is vital for making the most of voice applications like BT Cloud Voice. Better still, it’s guaranteed by our service level agreement.
Do I need BT Business Broadband to use BT Cloud Voice?
No, as long as you have sufficient bandwidth you can use BT Cloud Voice. We can discuss your current set-up when you talk to us.
If you’re looking for a new broadband connection, we can find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or BTnet leased line.
Am I going to compromise on quality?
No, the call quality is the same as with a standard phone. Your callers won’t know the difference.
Help and support
How do I access the BT Cloud Voice portal?
The BT Cloud Voice portal allows you to manage your communications features and settings from anywhere – and any device – that's on the internet.
Visit the BT Cloud Voice portal.
I’m a BT Cloud Voice customer, where can I find help?
Firstly, take a look at our online help.
Still need help? Just get in touch with our helpdesk on 0800 389 0537.
How can I get help with my existing service?
We offer 24/7 support for customers with Cloud Voice services. If there's a fault with your service you can raise it here.
Alternatively, give us a call on 0800 389 0537 or take a look at our help pages.
Things you need to know
Terms, conditions and legal stuff
You can find our standard Terms and Conditions at www.bt.com/terms. For full Terms and Conditions and Service Level Agreements (SLAs) visit the Cloud Voice heading at business.bt.com/terms, under IP Communications dropdown.