BT Halo for business

It’s time to talk digital. The future of phone calls is through the internet – not physical phone lines. It’s a quicker, smarter way to connect. Switching to a digital phone line will set you up for what’s to come.

Now your business number can go where you go. Download the Cloud Voice Express app on your mobile and stay connected with your customers and colleagues wherever you choose to work.

Your phone number is part of your local business identity. With your digital phone line, you can keep the same number for life – even if your business moves.

Our filters automatically block nuisance calls from tens of thousands of known numbers. So you can get back to what really matters.

Your voicemail converts your messages to texts and sends them straight to the app. It’s less time pressing options one, two or three, and more time getting on with the job in hand.

Never miss an important customer call again. If you’re up against it, the call divert feature sends unanswered calls through to other colleagues, so you don’t miss out on new opportunities.

So you can access your digital phone line when you’re back at HQ, you’ll need a new handset. We include one as part of your bundle.

It’s easy to control your new digital phone line features. Everything’s in one place in My Account – your secure area of our site. So you can now manage your digital phone line as well as track your order, view your bills and report a fault online.

Our fastest ever fibre broadband, with speeds up to 314Mbps. Upload that report in seconds, have more users logged on without a hitch, and run video calls so clear it feels like you’re in the room.

Power up your wi-fi with the BT Business Smart Hub. Included in all BT Halo for business bundles, the BT Business Smart Hub is our most powerful hub ever. Giving you our fastest wi-fi in more of your workplace than ever before.

More about Smart Hub

Our speed promise means if broadband drops below the minimum download speed and we can’t fix it, you could get money back.

With over 5 million hotspots, we’ve got the biggest wi-fi network in the country. As a broadband customer, BT Wi-Fi is yours to enjoy, wherever your work takes you.

Find your nearest BT Wi-Fi hotspots

Keep them coming back. Free Guest Wi-Fi on your hub turns your workplace into a wi-fi hotspot. It’s password-free so customers can browse while they shop, and clients can work when they visit. And your broadband speeds and security aren’t affected.

More about Guest Wi-Fi

Our UK-based support has you covered if you need help. Even better, a dedicated team for your broadband and digital phone line is available 24/7.

With our BT Halo for business, unlimited means unlimited. You’re free to use as much broadband data as you need – with no catches, no caps and no hidden penalties.

You pay what you agreed. No hidden costs or nasty surprises. BT Halo for business comes with a Fixed Price Guarantee, so your price stays the same for your whole contract.

You can change your business fibre broadband to any of our superior services available in your area, anytime you want. So if Ultrafast fibre broadband becomes available, Superfast fibre broadband customers can upgrade and get even faster speeds.

Upgrades are subject to standard BT terms & conditions

With 4G Assure, your broadband can automatically switch to 4G to keep you connected. So you’ll never lose business because of a lost connection.

And as soon as we’ve confirmed your BT Halo for business order, we’ll send your new Smart Hub and 4G Assure straight to you. You could be up and running in a day. Switch today, get connected tomorrow. 

More about 4G Assure

Your broadband automatically switches to 4G if there’s a problem with your connection. We’re confident it won’t let you down – but if it does, our Always Connected Guarantee means we’ll give you money back.

You don’t need to be an IT expert, because our UK-based support team works around the clock. They’re available 24/7 and can help you with everything from setting up printers to removing nasty viruses.

More about Enhanced IT Support

If you run a server, a website or FTP hosting, a static IP address is vital. One static IP address is included in the price for Enhanced BT Halo for business bundles.

It’s your plan – not ours. Make your plan work for you. Choose either 4G or 5G and match yourself up to the right data allowance. And with a range of phones to choose from, you can pair any plan with any device.

A trusted favourite. We’re powered by EE, voted the UK’s number one network for six years running. So you know you’re on a plan you can count on.

Let them reach you on wi-fi. When your phone signal’s letting you down, you can call and text on your phone as normal wherever there’s wi-fi available. Including cafés, airports and even the London Underground.

Keep your speed up. 4G Calling makes sure your browsing speeds stays on superfast 4G when you’re on a call. Normally, your speed would drop down to 3G. But now you can quickly download a large document and discuss it on a call with a customer, without slowing down.

Get back up and running. If there’s a fault with your device, we’ll send a replacement the next working day. So you can get back to business, fast.

We don’t stick to the speed limit. If you go for an unlimited plan, we won’t cap your data or restrict your speed. So you can browse and download everything you need without ever slowing down.

For peace of mind you can add unlimited calls to your bundle for just £10 a month excluding VAT. So you can make as many calls as you like from your digital phone line to UK landlines and mobiles.

Your Halo for business bundle includes one digital phone line as standard.

You can choose up to 3 additional digital phone lines , giving you 3 more handsets and 3 more digital phone numbers, all managed and configurable via your online portal.

Important note: You can have a maximum of 3 additional digital phone lines or handsets in total.

We’ll include one handset with every digital phone line bundle you buy. If you want to have more than one handset for each phone number, you can buy additional handsets for £75 each (excluding VAT). For each line, you can make one call at a time.

Choose an Enhanced Halo for business bundle and you can have next day 4G connection

That’s because our Enhanced bundles include 4G Assure – the internet back-up only available with BT Business.

As soon as you place your Enhanced order, we’ll send your 4G Assure out to you.

So you can be up and running using 4G the very next day. Even before your fibre broadband’s been connected.

If you're switching from another provider, our minimum lead time to install a new connection is 10 working days.

Very easy. You choose when you want the switch to happen, and we’ll take care of switching for you – hassle free.

Your current phone line will keep working until your new digital phone is up and running. We'll tell you when to plug in your new phone, which will start the transfer of your phone number onto your new digital phone line.

There will be a short period when you stop getting calls, but in most cases this will be less than 20 minutes.

And to make things even easier, you can also manage your new digital phone line from your mobile – just download our app to get up and running.

Yes. If you already have a phone line, you can transfer this number over to your digital phone line when you switch. So you can keep your number – even if you’re moving to a new area.

And if you move again, you can keep using the same number for life.

Our digital phone lines are new technology designed for small businesses. By connecting over the internet instead of using traditional copper wiring, digital phone lines give you a more flexible way of working, both now and in future.

Here are just some of the benefits of choosing a digital phone line from us:

• Make and take calls on mobiles
• We'll automatically block unwanted calls from nuisance numbers
• Keep your number even if you move to a new area
• Convert your voicemails to text to keep a record of them
• Get mobile alerts when there’s a new voicemail
• Manage account and features online

Yes. Because we’ve bundled our business digital phone with our best ever fibre broadband and our latest hub, we can make sure that your digital phone calls are prioritised to guarantee quality.

General

Prices exclude VAT of 20%. Your service is subject to terms and conditions found at https://business.bt.com/terms/ under the Broadband and internet and Mobile services sections. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full standard price see Section 59, Part 4 and Section 10b of the BT Price List found at www.bt.com/pricing.

Installation charges

You will incur a £125 charge for a new line or £20 for reactivation of an existing line or for taking over a working line. You will incur a one-off charge of £30 for each Cloud Voice Express digital phone line. Prices exclude 20% VAT.   There is no charge to switch your line to BT from another supplier. Depending on your site and subject to any survey, you may incur excess construction charges see Section 45, Part 1 of the BT Price List found at www.bt.com/pricing. By signing up to Cloud Voice Express your existing BT PSTN service will terminate. Once terminated, BT may not be able to re instate your PSTN service on the same commercial terms as you may previously have had. Cloud Voice Express does not guarantee the ability to make calls to emergency services at all times.

Fixed Price Guarantee

Fixed price guaranteed for the duration of your minimum contract term and applies to your monthly bundle price and monthly mobile price only. Excludes all other services such as add-ons or out of bundle charges.

Termination of existing PSTN service

By signing up to a new Cloud Voice Express service, your existing BT PSTN service will terminate. Once terminated, BT may not be able to re-instate your PSTN service on the same commercial terms or prices as you may previously have had.

Speed Promise

Before your service starts, we will provide you with the Minimum Guaranteed Access Line Speed and an estimate of the upload and download speed you may expect. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. Please see minimum guaranteed download speed for more information.

999 calls

Cloud Voice Express does not guarantee the ability to make calls to emergency services at all times.

Compensation

We have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right. See information on compensation scheme at business.bt.com/compensation-scheme-broadband

Always Connected Guarantee for 4G Assure

If your BT Business Broadband service fails, BT will automatically restore your broadband service through our 4G Assure service. 4G Assure works over copper, fibre and static IP. The automatic switch over to 4G is subject to you having adequate 4G signal and power at your site and 4G broadband speeds may vary. 84% UK 4G coverage as of December 2019. We deliver 4G Assure the next day if your order is placed by 12pm Monday to Friday and you pass credit checks. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays. If your 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you may be eligible to receive £25 compensation. To be eligible for compensation you must report a fixed line failure in the correct manner. You’re restricted to one compensation claim per month. Compensation will be paid once the fixed line fault is resolved.

Speed Estimates

The speed ranges we show are estimates based on business peak time between 12.00 and 14.00. The estimates take into account congestion on the network at these times. Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether Wi-Fi is being used. It can take up to 10 days for your line to settle at its maximum stable speed.

Unlimited calls on Cloud Voice Express

Calls to UK landlines and mobiles are free for up to an hour. If your call lasts longer than an hour, then you pay by the minute. Simply hang up the call and call back within each hour. You'll find the call rates to UK landlines, mobiles and international destinations in Section 56, Part 18, Subpart 12 of the BT Price List found at www.bt.com/pricing. See your terms and conditions for more information found at business.bt.com/terms under the ‘IP Communications’ heading.

Ultrafast

Several factors can affect your speed (such as distance to the street cabinet). To check the speed at this location visit: business.bt.com/products/broadband. Not all lines in Ultrafast enabled areas can support the Ultrafast service.

Keep the same number for life

Subject to having a Cloud Voice Express service with BT. BT has the right to cease your number in certain circumstances. See the Cloud Voice Express terms at https://business.bt.com/terms/ under the ‘IP Communications’ heading for details.

Cloud Voice Express app

The Cloud Voice Express app requires the latest iOS or Android operating system and an internet connection.

Mobile

Mobile speeds vary by location, coverage and demand.

ISPA award

“Best Customer Solution 2019” is a trade mark of the Internet Services Providers’ Association, used under licence.