Ultra business broadband
Get our fastest speeds with our most secure broadband ever. Powered by BT and Cisco Meraki technology.
From £130 a month
Price excludes VAT, T&Cs apply.
36- and 60-month contracts: Monthly price increases to £133 on 1 April 2026, £136 on 1 April 2027 and £139 on 1 April 2028, then for 60 month: £142 on 1 April 2029 and then £145 on 1 April 2030
Our most secure broadband. Ultra.
Our latest, most secure business broadband plan.
- Advanced protection against cyber attacks
- Our fastest available speeds, up to 900Mbps
- Powered by Cisco Meraki technology, only on Ultra
Ultra benefits
Optimum protection with advanced firewall, content filtering, anti-malware and intrusion detection and prevention.
Cloud-managed security device with built-in corporate-grade network protection.
Monitor and track your network performance through the intuitive cloud dashboard.
Fast, flawless Wi-Fi across your entire workplace with up to 3 access points.
Stay online, always. If your broadband goes down, this’ll kick in automatically with 4G.
Have one of our experts visit your premises to get your kit running at its best.
Report a fault and we'll aim to get it fixed by the end of the next working day.
Give your customers, clients or guests free Wi-Fi, separate from the one you use.
If you're not getting the speeds we promised you, cancel with no early exit fee.
Business broadband FAQs
Business broadband and fibre
What is business broadband?
Whether your business is just starting up or growing rapidly, staying connected with fast and reliable broadband is essential. But business broadband is about more than just pure internet connectivity. For example, it powers VoIP phone systems, enables website hosting, and sharing files between locations quickly and securely.
How much does business broadband cost?
We have many different business broadband packages and dedicated internet line options available. Prices vary according to package type, contract length and special offers.
The best way to get an indicative price is to first check which packages are available at your location. You can do this by entering your postcode at the top of the page and then clicking ‘check availability’.
What kind of broadband can I get?
Based on your address we’ll either supply you with full fibre broadband, part fibre broadband or a copper broadband connection. Enter your postcode and we’ll check what’s available at your business address. We’ll show you what broadband speeds and packages are available.
Can I get a dedicated secure fibre connection, above the standard option?
If you don't want to share the network with anyone else, and need faster connectivity, then our BTnet leased line service might be right for your business.
A leased line gives you a dedicated connection between your premises and the local exchange. This means you don't share your bandwidth with anyone else and your connection won't be disturbed. You can count on equally fast upload and download speeds, no matter the time of day, whether you’re sending huge files or running multiple apps.
A leased line expert will need to speak with you to build a quote. BTnet installation is always subject to survey.
How does BT keep your business connected?
BT is the network the UK relies on, and we invest more than any other network provider in the country. With coverage across the UK, we’ll keep your teams connected and your business running smoothly. Plus, we’re here for you whenever you need us, with round-the-clock support from a team of dedicated experts.
With a BT business broadband ‘Enhanced’ package, you’ll also benefit from Hybrid Backup. If there’s ever a problem with your broadband, you’ll be automatically switched to 4G.
What is the difference between home and business broadband?
As your business grows, the demands on your internet connection grow too. Business broadband is specially tailored to meet the needs of a business, rather than a home user. Our packages supply you with business-grade service. This allows you to benefit from service level agreements, Static IP requirements and a range of products that will help your business perform at its best.
All our business broadband products also include free Guest Wi-Fi which is separate from your business Wi-Fi. This means your customers, clients and guests can access free Wi-Fi without using your own business Wi-Fi.
Can I get business broadband at home?
You can get business broadband for your home. For example, you may want business broadband at home if you are self-employed and use your home as your office.
Can I claim broadband as a business expense?
You may be able to claim broadband as a business expense, but there are specific rules which you’ll have to follow.
For example, if you are self-employed and work from your home, you may have to work out the amount you use your broadband for business and for personal use.
For more information about claiming broadband as a business expense, visit the gov.uk website.
Digital phone lines
What is a digital phone line?
A digital phone line allows you to make and receive calls like you’ve always done. The difference to a traditional line is that your calls are made over the internet instead of telephone wires.
You can use the Cloud Voice Express app on your phone. This allows you to use your business number wherever you are.
If you want a handset, it needs to be supplied by BT. You will receive a compatible cordless handset for your office if you upgrade to Unlimited UK Calls, or you can purchase an additional handset.
Why do I need a digital phone line?
In 2025, all traditional phone lines will be switched off. They will be replaced by digital phone lines as part of the digital switchover.
While the switchover won’t take place until 2025, we’re no longer selling traditional phone lines to make sure you’re digital ready.
Can I get a digital phone line?
You can get a digital phone line as long as you have a compatible mobile phone to download the Cloud Voice Express app.
The Cloud Voice Express mobile app is available on manufacturer-maintained versions of the following operating systems:
- iOS
- Android
Office phones are also available. Upgrade to Unlimited UK Calls to receive an inclusive business phone, or you can buy one outright.
Can I use my old phones with a digital phone line?
Unfortunately, your old traditional phones will not be compatible with a digital phone line.
You can use the Cloud Voice Express mobile app to make and receive calls. Or you can upgrade to Unlimited UK Calls and you will receive a compatible cordless handset for your office.
Why is a digital phone line better?
Digital phone lines have all the same features traditional phone lines had with the added benefit that you can make and take calls wherever you are.
You will also get calling features included in the package which used to cost extra with traditional phone lines.
What will happen with my new digital phone line when I move?
You can take your digital phone line with you when you move. You will be able to keep the same phone number and use the same phones.
You’d simply need to inform us when and where you move to. It may take different forms, but you’ll no longer be tied to a specific exchange area.
If I only want broadband, do I need a phone line too?
In most areas, you will be able to get broadband without a phone line.
You can see what’s available at your address by entering your postcode at the top of the page and then clicking ‘check availability’.
Are digital phone lines easy to set up and use?
Digital phone lines are simple to set up. Simply download the mobile app, sign in and you’re good to go.
If you upgrade to Unlimited UK Calls, you’ll also receive a compatible cordless phone for your office. Instead of plugging the phone into a socket on your wall, you simply plug it into the back of your Smart Hub. Making and receiving calls is identical, but you have additional portals and apps available to you.
We have dedicated help guides and teams on standby to help you if you’re stuck. There is also lots of self-install content available to you when your order is placed.
Can I still get a traditional phone line?
Due to the 2025 digital switchover, we are no longer selling traditional phone lines.
If you have a dependency on a product that is not compatible with a digital phone line, please call us on 0800 084 1782.
Ordering for the first time
How do I know if I am placing the right order?
Simply enter your address, and phone number if you have one, at the top of the page and then click ‘check availability’. After that, you can choose from the options available at your location.
You will be able to add anything else you need to your order in the ‘your basket’ once you’ve selected the broadband you want.
How will I know if an engineer is needed?
We will let you know if an engineer is needed. We can check what is and isn't live within your location and identify the best way to provide your service.
Why is there an installation charge when there is already a socket there?
Even if there is already a socket at your location, additional work may be needed within the exchange, network or cabinets to provide your service.
How long can installation take?
Usually, it takes around 14 working days for us to activate your broadband. In the order journey, we’ll show the available dates and time slots for an engineer to visit and set up your broadband.
However, you can get connected as soon as the following day if you have Hybrid Backup. This gets you connected to EE’s 4G network while you’re waiting for your broadband to be activated.
Switching from another provider
What is the switching process?
You can switch your broadband to BT Business in three simple steps.
- Place your order - You can search for what’s available in your location by entering your postcode at the top of the page and clicking ‘check availability’.
- Well contact your current provider - You don’t need to tell them you’re switching as we’ll do it for you.
- We’ll get you up and running - We’ll let you know when the switch will take place. Typically, you could be without a broadband connection for about 30 minutes on the day your switch takes place.
It'll take at least ten working days for us to switch your broadband service. During this period your existing service will continue.
Exit Charges
If you are switching your phone number and internet service, your current supplier should notify you if any charges are applicable.
What information will I need when I switch provider?
You will need to tell us what you want and the address of where you want it.
We may also need:
- Your company details
- Your contact details
- Your personal details to carry out credit checks if appropriate
- Your payment details – which are encrypted securely for your protection
How long does switching provider take?
Switching provider takes a minimum of 10 working days. During this period, your existing broadband service will continue.
Running other systems on a digital phone line
Can I have an alarm with a digital phone line?
Alarm systems that run off your internet connection or over a mobile network are available. Such alarms do not need a traditional phone line. However, some alarm systems are dependent on a traditional phone line.
If you think your alarm system will not work with a digital phone line, please call us on 0800 078 3836.
Can I run a personal care system or pendant on a digital phone line?
Some personal care systems and pendants are compatible with digital lines. However, others require the use of a traditional phone line and cannot run on a digital line.
If your personal care system or pendant will not work with a digital phone line, please call us on 0800 078 3836.
Can I have a digital phone line in a lift?
A digital line is not suitable for a lift service. If you have a lift which is dependent on a traditional phone line, please call us on 0800 078 3836.
Can I run my London Oyster card machine over a digital phone line?
London Oyster card machines are not compatible with a digital phone line.
If you have a London Oyster card machine, please call us on 0800 078 3836.
Will my existing phone extensions work on a digital phone line?
Your existing traditional phone line extensions will not work with a digital phone line. If you require additional phones to run off your new digital line, you can purchase additional handsets.
Are there any other products I need to check are compatible before I buy?
You might need to check other, more traditional, 3rd party products before purchase. For example: fax; franking; gate entry; magnified bells used in warehouses and loud environments; and older alarms, card payment, care or lift systems.
If you have a product or system which may not be compatible with a digital phone line, please call us on 0800 078 3836.
Can I use an EPOS system with a digital phone line?
Currently, you can only use an EPOS (electronic point of sale) system that runs over the internet and is not dependent on a phone number.
Your digital phone line will not be compatible with restaurant and takeaway systems which are used to remember customers details or previous orders based on telephone numbers or online orders.
If you have a product or system which may not be compatible with a digital phone line, please call us on 0800 078 3836.
Can I run a card machine (PDQ) on a digital phone line?
Many card machines run over the internet or a mobile network and are not reliant on a traditional phone line, but some require a traditional phone line.
If your card machine (PDQ) is reliant on a traditional phone line, please call us on 0800 078 3836.
Product carbon footprint
What is a product carbon footprint?
A product's carbon footprint is the total greenhouse gas emissions it produces. It includes the extraction of raw materials, production, a 5-year lifespan, disposal and recycling.
How is this product’s carbon footprint calculated?
The carbon footprint shown for this product is based on the main hardware included. The actual product carbon footprint may be higher depending on the type of Smart Hub used and any additional products you buy.
We use product carbon footprint data which is calculated according to the ISO Greenhouse Gas Assessment Standard for the Life Cycle Phase of Products and Services. These calculations are in line with GHG Protocol methodology.
Billing
When will I get my first bill?
You should receive your first bill within 7 days of your full service going live. Please note that this is when your full broadband service has started rather than when you receive your Hybrid Backup device.
What will my first bill look like?
Your first bill will have your first full monthly or quarterly charge – depending on your preference.
It may include charges for a smaller partial period as well. This is to cover the period from when your service was activated to the beginning of your first full month or quarter. A charge like this will only be applied to your first bill.
You first bill may also include any on-off charges, such as delivery or installation, which apply.
Unlock Cisco Meraki’s industry-leading security features
Shield your network from cyber attacks with Cisco Meraki’s next generation firewall.
Relax knowing you’ve got the latest malware protection for your network and devices.
Advanced content filtering allows you to block categories and websites as needed.
Block unauthorised access to your network with industry-leading intrusion detection and prevention.
Get our fastest speeds with Ultra
You’ll always get the speeds we promised. If you don’t, you can cancel without charge.
Stay connected and protected with Ultra
Discover Cisco Meraki’s advanced corporate-grade connectivity
Our experts will optimise your network, giving you a fast, secure and bespoke setup that’s right for your business.
Get fast, flawless Wi-Fi in every corner of your workplace with Cisco Meraki’s access points.
Monitor your network’s performance with Cisco Meraki cloud platform’s intuitive dashboard.
If you ever have a broadband outage, you’ll automatically switch to EE’s 4G, the UK’s best mobile network.
BT's not just your provider, we're your partner
Give us a call to help setup or make changes to your service. Our team of specialists are available to make changes to your network and security configurations and answer any questions.
Report a fault with your service before 9pm, Monday to Saturday and we’ll aim to fix it before the end of the next working day.
0800 032 0046
08:00 - 18:00 | Monday to Friday
0800 800 156
08:00 - 18:00 | Monday to Friday
0800 800 154
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Available:
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Things you need to know
Terms and conditions
Hybrid Speed Boost
Available to BT Business Broadband customers on ADSL (copper) access lines only. Not available on fibre. Suitable EE 4G network coverage (as advised by BT), Smart Hub 2 router and Hybrid Connect device required. Average speed boost based on tests showing median uplift of 20Mbps in download speeds (rounded to the nearest whole Mbps) over a 24 hour period. Uplift in speed is not guaranteed and any uplift will vary depending on your indoor EE 4G Network coverage, the time of day and the number of people using the network.
Hybrid Backup and Always Connected Guarantee
If your Hybrid Backup or 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you may be eligible to receive £60 compensation. To be eligible for compensation you must report a fixed line failure in the correct manner. You’re restricted to one compensation claim during your contract term. Compensation will be paid once the fixed line fault is resolved.
Hybrid Backup and next day set connection
We deliver Hybrid Backup the next day if your order is placed by 12pm Monday to Friday and you pass credit checks. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays.
Complete Wi-Fi Guarantee
Valid for a period of 6 months from the service start date. The Complete Wi-Fi Guarantee will cover the main building at your Site, but will not cover any Broadband faults or any outbuildings or extra sites. If your Complete Wi-Fi fails to provide a strong signal, BT may send you up to five additional Wi-Fi Discs. If you have three or more Wi-Fi Discs, you can request an engineer visit to maximise performance. If your Complete Wi-Fi still fails to provide a strong signal, you will be entitled to cancel the Complete Wi-Fi add-on during the guarantee period and claim a refund of up to a maximum of 6 months’ previous charges for the Complete Wi-Fi add-on. If you cancel the Complete Wi-Fi add-on under the complete Wi-Fi Guarantee, your BT Broadband plan will continue unaffected. You must return all Wi-Fi Discs to BT. See our BT Business Broadband Schedule which can be found on our BT Business Terms and Conditions page under the Broadband and Internet dropdown.
Complete Wi-Fi Plus Guarantee
The Complete Wi-Fi Plus Guarantee will cover the main building at your Site, but will not cover any Broadband faults or any outbuildings or extra sites. If your Complete Wi-Fi Plus fails to provide a strong signal, BT may send you up to five extra Complete Wi-Fi Plus Devices. If you have two or more Complete Wi-Fi Plus Devices, you can request an engineer visit to maximise performance. If you have taken Complete Wi-Fi Plus as an add-on and your Complete Wi-Fi Plus still fails to provide a strong signal, you will be entitled to cancel the Complete Wi-Fi Plus add-on during the guarantee period and claim a refund of up to a maximum of 6 months’ previous charges for the Complete Wi-Fi Plus add-on and your BT Broadband plan will continue unaffected. If you have a BT Broadband Pro plan and your Complete Wi-Fi Plus still fails to provide a strong signal, you will be entitled to terminate your Contract for Broadband Pro. You must return all Complete Wi-Fi Plus Devices to BT. See our BT Business Broadband Schedule which can be found on our BT Business Terms and Conditions page under the Broadband and Internet dropdown.
Complete Wi-Fi Plus
Average Wi-Fi download speed increase in a four room premises for Complete Wi-Fi Plus vs BT Smart Hub 2 with one Complete Wi-Fi disc, Wi-Fi 6 enabled devices needed.
Smart Hub 3 – Up to x2 speed
Average Wi-Fi download speed increase in a four room premises vs BT Smart hub 2, Wi-Fi 6 enabled devices needed. Supports over 100 compatible devices. BT retains ownership of the hub.
Static IP addresses
Support for static IP addresses is not available on Broadband Ultra.
Wi-Fi across your premises / Cisco Meraki access points
Wi-Fi signal strength can vary depending on environment, including office layout and physical obstacles. Each access point covers 10-15m radius. If upon installation, the BT engineer determines that your site requires further Mesh access points for stronger Wi-Fi signal, they may provide you with up to 3 Mesh access points at no extra charge. If your broadband connection goes down, you will stay connected using the EE 4G mobile network. 4G coverage required. 4G speeds vary by location, coverage and demand.
Cisco Content Filtering
Allows you to block over 70 categories of websites and control access to social media. Does not enable you to block apps. Template blocking applied as standard, you can request to customise your categories as well as blocking or allowing individual websites.
Speed Estimates
Several factors can affect your speed (such as distance to the street cabinet). To check the speed at this location visit the broadband page. The speed ranges we show are estimates based on business peak time between 12.00 and 14.00. The estimates take into account congestion on the network at these times. Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether Wi-Fi is being used. It can take up to 10 days for your line to settle at its maximum stable speed.
Speed Promise
Before your service starts, we will provide you with the Minimum Guaranteed Access Line Speed and an estimate of the upload and download speed you may expect. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. Please see minimum guaranteed download speed for more information.
Expert Set Up
Free visit is for a 150 minute duration only. To receive a free 150 minute site visit with your Pro package, you must select it at point of sale. After this, it’s a standard
£60 charge. We have up to 3 months from the time your order is placed to fulfil your expert set up order, and it is offered free at our discretion. We have the right to cancel this at any time. Engineer can refuse entrance onto site if they feel unsafe at any time.
Only available in mainland UK. Full engineer job list can be found here: BT Expert Setup. Subject to the BT Expert Set up T&Cs.