• A cloud-based solution known for its Unified Communications as a Service (UCaaS) offering, enabling businesses to communicate and collaborate efficiently across various channels and devices.

• Features include voice calls, video meetings, team messaging and integrations with other business tools. 

We sell four of the top five leading magic quadrant solutions and have a professional services ecosystem that wraps around all these solutions. We also provide ongoing support services for employees to tap into.

Whether retail employees are meeting at home, in-store, or on the go, our Microsoft Teams product lets you collaborate and share content from any location. Deep integrations with Microsoft’s first-class productivity applications allow retailers to work better together, from a powerful, easy-to-use UC digital tool.

We reduce the complexity of delivering and managing Microsoft Teams by combining our voice and network services, such as VoIP, to provide retailers global reach with an experienced partner. 

A poorly delivered collaboration transformation can create more problems than it solves. That’s why we’ve built an end-to-end managed service for Microsoft Teams. To enable retail businesses to achieve their transformation goals, we support them with developing, delivering, adopting and managing the solution.

Many existing retail contact centres use tech and software that are outdated and incompatible with the way businesses and consumers communicate today. This holds them back from meeting increasing customer demands.

Our cloud contact centre offers an innovative alternative to the traditional on-premises model. It combines all the tools and applications of a conventional contact centre and hosts them in the cloud. Our solution can be hosted on either a public or private cloud to suit your organisation’s needs.

• Creates innovation, flexibility and agility within your business, empowering call centre agents to work from anywhere.

• Being a faster, more reliable platform can lead to fewer call drop-outs and faster issue resolution. This leads to increased agent efficiency and lower costs as fewer agents are required to handle all of your traffic.

• A virtual infrastructure also removes many of the costs and complexities of managing a retailer’s own data centres, as it helps eliminate fixed investment in real estate, hardware and other physical assets.

• Easier to integrate with other applications to help tailor the solution to your specific requirements.

• By transforming the customer journey to improve the experience of customers and agents, retailers can improve productivity, with lower agent handling times, improved performance monitoring and collaboration for faster, more efficient results.

We offer a range of cloud contact centre solution products tailored to meet the specific needs of any retailer and include Cloud Contact Cisco, Webex cloud contact centre solutions, Optimise Cloud Contact, Genesys Cloud contact centre and Cloud Contact Next Generation.

We’ve built a strong track record as a trusted digital transformation partner for retail contact centres. With over 20 years’ experience transforming contact centres, we can offer a safe, secure and reliable pair of hands along the journey.

Our cloud contact centre solutions all integrate seamlessly with all our other cutting-edge solutions. We’ll also manage and deliver all other integrations to provide a complete contact centre package.

We’ll provide 24/7 monitoring and support, so that retailers can focus on running their business and serving their customers.

As the third largest investor in research and development over the past 10 years, and with a portfolio of over 4,700 patents, our commitment to innovation is so long-standing it’s become embedded in our DNA.

Our collaborative and innovative digital technologies empower retail stores to enhance communication, cut costs, streamline operations and leverage data-driven insights. By embracing these solutions, retailers are well-placed to deliver better customer experiences and improve overall store performance in today's rapidly evolving retail landscape.

As the UK’s leader in delivering digital infrastructure, we offer the complete solution for businesses looking to stay ahead of the curve and can help deliver seamless, secure and sustainable services for retail customers.