Moving premises

Learn more about moving premises, or get in touch with us to switch your service to a new address.

How we can help

While you’re busy moving premises, we’ll keep your business moving. Find out how our Movers Team can help you stay connected to your customers, and keep things running smoothly. 

View our moving premises guide

Ways to switch your service to a new address

You can get in touch with us directly to tell us about your plans, and your new address. 

Live chat

Monday-Friday 09:00-17:00

WhatsApp

WhatsApp us

Monday-Friday 09:00-17:00

Call us

0800 917 9949
Monday-Friday 08:00-18:00
 

Call charges

0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge

Get things done online, quickly

Log in to My Account

My Account lets you easily manage billing accounts, orders, services, roles, faults and more, all from one place.
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Pay a bill

Pay your bill with a debit or credit card now.
Pay a bill

Check a service status

Check the service status for your BT Business broadband, phone line or cloud-based service.
Check a service status

Report a fault

Run our expert diagnostic tests and start fixing your BT Business broadband, phone line, email or Cloud Voice issues.
Fix a fault

Track a fault

Track the progress of any faults you've reported, 24/7.
Track a fault

Track my order

Track your order, or check your delivery and appointment details.
Track my order
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Help and support

Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.


Get help and support

Helpful resources

BT Business app

View bills, set up and manage devices, check service status, speed and much more.


Download the app

Get help from our BT Business Community

Ask questions and read helpful blog articles in our forum for BT Business customers.

Visit the BT Business Community

Save time, online

Here are some hassle-free ways to get help without picking up the phone. Available 24/7.


View our online tools and services