Two women using their laptop to track a fault online

Track a fault

Reported a fault with your BT Business broadband, phone line, email or any Cloud Voice service? Log in to check progress on the fault fix. You can also update fault details without calling when you track a fault online.

  • Instantly see when action’s needed
  • Check or change engineer visit details
  • Confirm everything’s working 
Log in to track a fault

Reported a fault with your BT Business broadband, phone line, email or any Cloud Voice service? Log in to check progress on the fault fix. You can also update fault details without calling when you track a fault online.

  • Instantly see when action’s needed
  • Check or change engineer visit details
  • Confirm everything’s working 
Log in to track a fault