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Two women using their laptop to track a fault online

Track a fault

Reported a fault with your BT Business broadband, phone line, email or any Cloud Voice service? Log in to check progress on the fault fix. You can also update fault details without calling when you track a fault online.

  • Instantly see when action’s needed
  • Check or change engineer visit details
  • Confirm everything’s working 
Log in to track a fault

Reported a fault with your BT Business broadband, phone line, email or any Cloud Voice service? Log in to check progress on the fault fix. You can also update fault details without calling when you track a fault online.

  • Instantly see when action’s needed
  • Check or change engineer visit details
  • Confirm everything’s working 
Log in to track a fault

Track a fault to see how fast we’ll fix it

Track a fault to see how fast we’ll fix it

After you report a fault, it’s easy to check progress. Just log in to track the fault online. We’ll show the status of the fault, with a fault reference, an estimated fix date, and the steps to put things right. So you can see we’ll have your BT Business service working again as quickly as possible. 

  • Instantly see when action’s needed

    If you need to do anything for the fault to progress, we’ll show an alert on the fault status page. If your action’s needed, don’t delay – just follow the steps for a smooth fault fix.

  • Check or change engineer visit details

    If you’ve booked an engineer visit, track a fault to check when the engineer will fix everything for you. And if you need to change the engineer visit, track a fault to choose a new one.

  • Confirm everything’s working

    Whether the fault’s with the network or at your property, we’ll be working hard to repair it. Before we close the fault, it’s likely we’ll ask you to confirm it’s fixed with a simple click.
Log in to track a fault

  • Instantly see when action’s needed

    If you need to do anything for the fault to progress, we’ll show an alert on the fault status page. If your action’s needed, don’t delay – just follow the steps for a smooth fault fix.

  • Check or change engineer visit details

    If you’ve booked an engineer visit, track a fault to check when the engineer will fix everything for you. And if you need to change the engineer visit, track a fault to choose a new one.

  • Confirm everything’s working

    Whether the fault’s with the network or at your property, we’ll be working hard to repair it. Before we close the fault, it’s likely we’ll ask you to confirm it’s fixed with a simple click.