Do I need to report a new fault to book a new engineer visit?

No. Just log in to rebook an engineer and follow the simple steps to set up a new engineer visit. You don’t need to report a new fault. In fact, you won’t be able to report a new fault while you already have one open. So it’s much better to get the fault fixed as quickly as possible with a new engineer visit, rather than try to report a new fault.

Can I choose the best time when I rebook an engineer?

Yes. So that we fix the fault as quickly as possible, we’ll offer you the earliest available engineer visit when you log in to rebook an engineer. If this isn’t suitable, you can choose a later time and date that suits you better.

Can I book a new engineer visit when I track a fault?

Yes. If you’ve missed an engineer visit, you’ll be able to book a new one from the ‘Track a fault’ page in My Account. You’ll follow the same steps as if you just log in to rebook an engineer from this page.

Smiling lady checking a network for faults and repairs

Faults & repairs

BT internet down? BT phone line problems? Report a fault and we’ll get your BT Business service working again. Fast. Plus track faults, check your service, and more.

A man working on his laptop. He could report a fault online if there's a problem with a BT Business service.

Report a fault to fix a problem

It’s quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. There’s no need to call. You’ll run the same tests our experts use. And we can often fix faults while you report them online.

Fix a fault

Faults & repairs – faster for you

Report a fault online for the fast way to get your BT Business service working again. Just log in and follow the same steps our agents would talk you through over the phone. We could even fix the fault while you report it.

Fix faults using your mobile phone

Broadband down? Phone line not working? If there’s a problem you can’t fix yourself, there’s no problem reporting it to us online on your mobile. So if your BT Business service isn’t working, you can fix it without calling – and save time at the same time.

Jump the queues if we need you to call

Report a broadband fault online and we’ll give you a Queue Jump repair hotline and PIN if we need you to call. You’ll get through to a repair expert to continue the progress you’ve made already. It’s the fastest way to speak to us – exclusively available when you report a broadband fault online.

Book the earliest engineer for the fastest fix

If we need to send an engineer to get things working again, we’ll offer you the earliest available appointment for the fastest possible fix. If that time doesn’t suit you, it’s easy to choose the engineer visit that’s right for you.