Do I need to report a new fault to book a new engineer visit?

No. Just log in to rebook an engineer and follow the simple steps to set up a new engineer visit. You don’t need to report a new fault. In fact, you won’t be able to report a new fault while you already have one open. So it’s much better to get the fault fixed as quickly as possible with a new engineer visit, rather than try to report a new fault.

Can I choose the best time when I rebook an engineer?

Yes. So that we fix the fault as quickly as possible, we’ll offer you the earliest available engineer visit when you log in to rebook an engineer. If this isn’t suitable, you can choose a later time and date that suits you better.

Can I book a new engineer visit when I track a fault?

Yes. If you’ve missed an engineer visit, you’ll be able to book a new one from the ‘Track a fault’ page in My Account. You’ll follow the same steps as if you just log in to rebook an engineer from this page.

Faults & repairs

BT internet down? BT phone line problems? Report a fault and we’ll get your BT Business service working again. Fast. Plus track faults, check your service, and more.

Report a fault to fix a problem

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It’s quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. There’s no need to call. You’ll run the same tests our experts use. And we can often fix faults while you report them online.

Fix a fault

More faults and repairs support

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Track a fault online

Reported a problem already? We’ll give you a fault reference so you can check progress in seconds. When you track a fault, you can also update fault details without calling and quickly see when everything will be working again.

Check service status

See how well the network’s working for your BT Business broadband, phone line or Cloud Voice service. Find out about Major Service Outages (MSOs). Plus see any engineering work planned for your area.

Faults & repairs – faster for you

Report a fault online for the fast way to get your BT Business service working again. Just log in and follow the same steps our agents would talk you through over the phone. We could even fix the fault while you report it.

Fix faults using your mobile phone

Broadband down? Phone line not working? If there’s a problem you can’t fix yourself, there’s no problem reporting it to us online on your mobile.

So if your BT Business service isn’t working, you can fix it without calling – and save time at the same time.

Jump the queues if we need you to call

Report a broadband fault online and we’ll give you a Queue Jump repair hotline and PIN if we need you to call. You’ll get through to a repair expert to continue the progress you’ve made already.

It’s the fastest way to speak to us – exclusively available when you report a broadband fault online.