Faults & repairs

BT internet down? BT phone line problems? Here’s everything to get your BT Business service working again. Fast. Try simple troubleshooting to fix broadband and phone lines yourself. Plus report and track faults, check your service, and more.

Faults & repairs

BT internet down? BT phone line problems? Here’s everything to get your BT Business service working again. Fast. Try simple troubleshooting to fix broadband and phone lines yourself. Plus report and track faults, check your service, and more.

Fix broadband problems

Troubleshooting broadband and wi-fi? With a little first aid, you could get broadband working again in no time. If our online steps advise you to report a fault, we’ll be ready to put things right. And if we need you to call about a broadband problem, we’ll give you a Queue Jump number and PIN to speak to us faster.

Fix broadband problems

Troubleshooting broadband and wi-fi? With a little first aid, you could get broadband working again in no time. If our online steps advise you to report a fault, we’ll be ready to put things right. And if we need you to call about a broadband problem, we’ll give you a Queue Jump number and PIN to speak to us faster.

Fix broadband problems

Troubleshooting broadband and wi-fi? With a little first aid, you could get broadband working again in no time. If our online steps advise you to report a fault, we’ll be ready to put things right. And if we need you to call about a broadband problem, we’ll give you a Queue Jump number and PIN to speak to us faster.

Fix broadband problems

Troubleshooting broadband and wi-fi? With a little first aid, you could get broadband working again in no time. If our online steps advise you to report a fault, we’ll be ready to put things right. And if we need you to call about a broadband problem, we’ll give you a Queue Jump number and PIN to speak to us faster.

Fix phone line problems

Can’t make or take calls on your BT Business phone line? Noisy line? There are some simple troubleshooting steps that can put things right. Give them a try – you could fix your phone line yourself. Or easily report a phone line fault online.

Fix phone line problems

Can’t make or take calls on your BT Business phone line? Noisy line? There are some simple troubleshooting steps that can put things right. Give them a try – you could fix your phone line yourself. Or easily report a phone line fault online.

Fix phone line problems

Can’t make or take calls on your BT Business phone line? Noisy line? There are some simple troubleshooting steps that can put things right. Give them a try – you could fix your phone line yourself. Or easily report a phone line fault online.

Fix phone line problems

Can’t make or take calls on your BT Business phone line? Noisy line? There are some simple troubleshooting steps that can put things right. Give them a try – you could fix your phone line yourself. Or easily report a phone line fault online.

Track a fault online

Reported a problem already? We’ll give you a fault reference so you can check progress in seconds. When you track a fault, you can also update fault details without calling and quickly see when everything will be working again.

Track a fault online

Reported a problem already? We’ll give you a fault reference so you can check progress in seconds. When you track a fault, you can also update fault details without calling and quickly see when everything will be working again.

Track a fault online

Reported a problem already? We’ll give you a fault reference so you can check progress in seconds. When you track a fault, you can also update fault details without calling and quickly see when everything will be working again.

Track a fault online

Reported a problem already? We’ll give you a fault reference so you can check progress in seconds. When you track a fault, you can also update fault details without calling and quickly see when everything will be working again.

Check service status

See how well the network’s working for your BT Business broadband, phone line or cloud-based service. Find out about Major Service Outages (MSOs). Plus see any engineering work planned for your area.

Check service status

See how well the network’s working for your BT Business broadband, phone line or cloud-based service. Find out about Major Service Outages (MSOs). Plus see any engineering work planned for your area.

Check service status

See how well the network’s working for your BT Business broadband, phone line or cloud-based service. Find out about Major Service Outages (MSOs). Plus see any engineering work planned for your area.

Check service status

See how well the network’s working for your BT Business broadband, phone line or cloud-based service. Find out about Major Service Outages (MSOs). Plus see any engineering work planned for your area.

Report a fault using Repair Centre

Problem with BT Cloud Voice or your BT email? Reporting a fault online using Repair Centre is the fastest way to get working again. Run the same tests our experts use, and book an engineer if you need one.

Report a fault using Repair Centre

Problem with BT Cloud Voice or your BT email? Reporting a fault online using Repair Centre is the fastest way to get working again. Run the same tests our experts use, and book an engineer if you need one.

Report a fault using Repair Centre

Problem with BT Cloud Voice or your BT email? Reporting a fault online using Repair Centre is the fastest way to get working again. Run the same tests our experts use, and book an engineer if you need one.

Report a fault using Repair Centre

Problem with BT Cloud Voice or your BT email? Reporting a fault online using Repair Centre is the fastest way to get working again. Run the same tests our experts use, and book an engineer if you need one.

Faults & repairs – faster for you

With broadband and phone line quick fixes, it’s easy to troubleshoot problems yourself. If you need to report a fault, just log in and use the same steps our agents would talk you through over the phone. It’s the fast way to get working again.

Fix faults using your mobile phone

Broadband down? Phone line not working? If there’s a problem you can’t fix yourself, there’s no problem reporting it to us on your mobile. So if your BT Business service isn’t working, you can fix it without calling – and save time at the same time.

Jump the queues if we need you to call

Report a broadband fault online and we’ll give you a Queue Jump repair hotline and PIN if we need you to call. You’ll get through to a repair expert to continue the progress you’ve made already. It’s the fastest way to speak to us – exclusively available when you report a broadband fault online.

Book the earliest engineer for the fastest fix

If we need to send an engineer to get things working again, we’ll offer you the earliest available appointment for the fastest possible fix. If that time doesn’t suit you, it’s easy to choose the engineer visit that’s right for you.

Or even fix problems yourself

Try simple troubleshooting steps and you may not need to report a fault at all. Our helpful guides give you first aid for common problems. It can be so quick and easy to fix problems yourself. You can also follow our top tips to avoid faults and repairs in future – and get the best from your BT Business service.

Fix faults using your mobile phone

Broadband down? Phone line not working? If there’s a problem you can’t fix yourself, there’s no problem reporting it to us on your mobile. So if your BT Business service isn’t working, you can fix it without calling – and save time at the same time.

Jump the queues if we need you to call

Report a broadband fault online and we’ll give you a Queue Jump repair hotline and PIN if we need you to call. You’ll get through to a repair expert to continue the progress you’ve made already. It’s the fastest way to speak to us – exclusively available when you report a broadband fault online.

Book the earliest engineer for the fastest fix

If we need to send an engineer to get things working again, we’ll offer you the earliest available appointment for the fastest possible fix. If that time doesn’t suit you, it’s easy to choose the engineer visit that’s right for you.

Or even fix problems yourself

Try simple troubleshooting steps and you may not need to report a fault at all. Our helpful guides give you first aid for common problems. It can be so quick and easy to fix problems yourself. You can also follow our top tips to avoid faults and repairs in future – and get the best from your BT Business service.