Smiling lady checking a network for faults and repairs

Faults & repairs

BT internet down? BT phone line problems? Here’s everything to get your BT Business service working again. Fast. Try simple troubleshooting to fix broadband and phone lines yourself. Plus report and track faults, check your service, and more.

Smiling lady checking a network for faults and repairs

Faults & repairs

BT internet down? BT phone line problems? Here’s everything to get your BT Business service working again. Fast. Try simple troubleshooting to fix broadband and phone lines yourself. Plus report and track faults, check your service, and more.

Faults & repairs – faster for you

With broadband and phone line quick fixes, it’s easy to troubleshoot problems yourself. If you need to report a fault, just log in and use the same steps our agents would talk you through over the phone. It’s the fast way to get working again.

Fix faults using your mobile phone

Broadband down? Phone line not working? If there’s a problem you can’t fix yourself, there’s no problem reporting it to us on your mobile. So if your BT Business service isn’t working, you can fix it without calling – and save time at the same time.

Jump the queues if we need you to call

Report a broadband fault online and we’ll give you a Queue Jump repair hotline and PIN if we need you to call. You’ll get through to a repair expert to continue the progress you’ve made already. It’s the fastest way to speak to us – exclusively available when you report a broadband fault online.

Book the earliest engineer for the fastest fix

If we need to send an engineer to get things working again, we’ll offer you the earliest available appointment for the fastest possible fix. If that time doesn’t suit you, it’s easy to choose the engineer visit that’s right for you.

Or even fix problems yourself

Try simple troubleshooting steps and you may not need to report a fault at all. There’s first aid to quickly fix broadband and phone lines yourself. You can also follow these tips to avoid faults and repairs in future – and get the best from your BT Business service.

Fix faults using your mobile phone

Broadband down? Phone line not working? If there’s a problem you can’t fix yourself, there’s no problem reporting it to us on your mobile. So if your BT Business service isn’t working, you can fix it without calling – and save time at the same time.

Jump the queues if we need you to call

Report a broadband fault online and we’ll give you a Queue Jump repair hotline and PIN if we need you to call. You’ll get through to a repair expert to continue the progress you’ve made already. It’s the fastest way to speak to us – exclusively available when you report a broadband fault online.

Book the earliest engineer for the fastest fix

If we need to send an engineer to get things working again, we’ll offer you the earliest available appointment for the fastest possible fix. If that time doesn’t suit you, it’s easy to choose the engineer visit that’s right for you.

Or even fix problems yourself

Try simple troubleshooting steps and you may not need to report a fault at all. There’s first aid to quickly fix broadband and phone lines yourself. You can also follow these tips to avoid faults and repairs in future – and get the best from your BT Business service.